Customer Success / Onboarding Manager

Lead Teams. Build Relationships. Help Franchise Businesses Thrive.https://youtu.be/onlIYLclWIA?si=jjbdf8VBwmk_q5T_Are you an energetic leader who enjoys coaching teams, building strong client relationships, and driving operational excellence? Do you thrive in fast-paced environments where no two days are the same and your work directly impacts business growth and client success?At myFranchise Bookkeeper (MFB), we are looking for a dynamic and motivated Customer Success Manager (Franchise Network Manager) to lead bookkeeping operations across multiple franchise systems while serving as a trusted partner to franchisor leadership and franchise business owners. This is a unique opportunity to combine leadership, accounting expertise, client strategy, and operational improvement in a growing company that values collaboration, innovation, and career growth.This role is ideal for someone who wants more than a traditional accounting management position. You’ll have the opportunity to mentor a team, influence processes, strengthen franchise partnerships, and help scale a rapidly growing organization with a strong culture and exciting future.Why People Love Working at myFranchise BookkeeperAt MFB, we believe culture matters. We’ve built a collaborative, supportive, and growth-focused environment where team members are encouraged to bring ideas forward, solve problems creatively, and continue developing professionally.Our team members enjoy:A positive and team-oriented culture where people genuinely support one anotherLeadership that values innovation, accountability, and continuous improvementOpportunities for career advancement within a growing organizationMeaningful work that directly helps franchise owners succeedExposure to multiple industries, business models, and operational strategiesA fast-moving environment that keeps work engaging and rewardingIf you’re someone who enjoys taking initiative, mentoring others, building relationships, and making a visible impact, you’ll fit right in here.What You’ll DoLead & Develop High-Performing TeamsSupervise and coach Account Managers across multiple franchise systemsProvide mentorship, training, and operational support to ensure high-quality service deliveryHelp create a culture of accountability, collaboration, and continuous improvementBecome a Strategic Partner to FranchisorsServe as the primary point of contact for franchisor leadership teamsBuild strong client relationships through proactive communication and operational guidanceLead regular meetings with franchisors to review performance, address concerns, and support growth initiativesDrive Operational ExcellenceOversee bookkeeping operations across 80–150+ franchisee accounts through your teamEnsure month-end closes, reporting, and service standards are completed accurately and on timeStandardize workflows, improve efficiencies, and implement scalable best practicesSupport Franchisee SuccessAssist with onboarding and training new franchise ownersHelp franchisees understand financial processes and reporting expectationsProvide high-level support on complex bookkeeping issues and escalationsInfluence Growth & InnovationAnalyze trends, identify process improvements, and recommend operational enhancementsCollaborate with leadership on technology, staffing, and service expansion initiativesHelp shape the future of MFB’s franchise accounting and client experience strategiesWhat Makes This Role Exciting?This position offers the best of leadership, business consulting, client success, and operational strategy all in one role. You won’t be sitting behind a desk doing repetitive accounting tasks—you’ll be leading people, influencing client relationships, improving systems, and helping franchise businesses succeed on a larger scale.You’ll also have significant visibility and growth opportunity within an expanding organization. As MFB continues to grow, leaders who demonstrate initiative, innovation, and strong client leadership will have opportunities to grow alongside the business.Who Will Thrive in This Role?The ideal candidate is energetic, driven, and enjoys balancing leadership responsibilities with relationship-building and strategic problem-solving.Successful candidates are:Natural leaders who enjoy coaching and developing othersStrong communicators who can confidently engage with executives, clients, and team membersOrganized professionals who thrive in fast-paced environmentsPositive and solutions-oriented with a “figure it out” mindsetPassionate about helping businesses succeed through better financial operationsAdaptable, tech-savvy, and excited by growth and changeRelationship-focused professionals who value teamwork and cultureAbout myFranchise BookkeepermyFranchise Bookkeeper is part of True North, a growing organization focused on helping businesses operate more effectively through innovation, operational excellence, and trusted partnerships. We are committed to building strong teams, delivering exceptional client experiences, and creating opportunities for our employees to grow personally and professionally.If you’re looking for a career where you can lead, grow, make an impact, and be part of a great culture — we’d love to meet you.Apply today and help us build stronger businesses together.QualificationsQualifications & SkillsAssociate’s degree in Accounting or Finance required; Bachelor’s degree preferred5+ years of bookkeeping, accounting, or financial operations experiencePrior leadership or team management experience strongly preferredQuickBooks Online expertise required; QuickBooks ProAdvisor certification preferred or required shortly after hireStrong understanding of bookkeeping, financial reporting, and operational accounting processesExcellent communication, coaching, and client relationship skillsStrong organizational and project management abilitiesExperience with franchise accounting or multi-location businesses is a major plusComfortable with technology, automation tools, and process improvement initiatives