{"schemaVersion":"jobsearcher.job.v1","id":"daf1b753f201b8c3355bcb2f","url":"https://jobsearcher.com/jobs/daf1b753f201b8c3355bcb2f","canonicalUrl":"https://jobsearcher.com/jobs/daf1b753f201b8c3355bcb2f","title":"NOC Engineer / Network Engineer","description":"*Duration : 6 +Months *\n\n*Role Overview*\n\n*Candidates should have experience with:*\n\n* NOC operations\n* Incident management and troubleshooting\n* Network outage troubleshooting\n* Monitoring network alarms\n* Monitoring tools\n* BMC Remedy or similar ticketing systems\n* Routing and switching\n* Fiber troubleshooting\n* Voice\n* Security\n* Wireless\n* Video/network technologies\n* Complex technical troubleshooting\n\nThe NOC Engineer is responsible for real-time monitoring, incident detection, alarm triage, initial troubleshooting, and service restoration support across cable, broadband, IP, voice, video, Wi-Fi, mobile, and enterprise service platforms.\nThe role operates in a 24x7 Network Operations Center environment and supports network availability, service stability, SLA compliance, incident escalation, and timely resolution.\nMonitor network, service, application, and infrastructure platforms in real time.\nDetect, acknowledge, correlate, and prioritize alarms, alerts, and service-impacting events.\nPerform initial triage and impact assessment for network, broadband, access, core, voice, video, Wi-Fi, mobile, and enterprise service issues.\nCreate, update, and manage incident tickets with accurate documentation.\nTroubleshoot routing, switching, access network, CMTS, HFC, DOCSIS, application, security, and load balancing issues.\nCoordinate P1 and P2 incidents, including bridge initiation, technical updates, escalation, and restoration tracking.\nEscalate incidents to engineering teams, field operations, vendors, application teams, leadership, and resolver groups.\nFollow SOPs, runbooks, incident workflows, change awareness processes, and ITIL-aligned practices.\nSupport root cause analysis, post-incident reviews, operational reporting, and continuous improvement.\nMaintain disciplined communication during incidents, shift handoffs, and stakeholder updates.\nEnsure SLA compliance through timely acknowledgment, escalation, updates, and closure.\n\nDisclaimer: Softpath System, LLC is an Equal Opportunity/Affirmative Action Employer committed to diversity in our workforce. We are dedicated to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or status as a veteran of the Armed Force.\n\nWork Location: In person","company":"Softpath System","rawCompany":"softpath system","city":"Louisville","state":"KY","isRemote":false,"isActive":false,"createdAt":"2026-09-12T10:19:29.549Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"NOC Engineer / Network Engineer","description":"*Duration : 6 +Months *\n\n*Role Overview*\n\n*Candidates should have experience with:*\n\n* NOC operations\n* Incident management and troubleshooting\n* Network outage troubleshooting\n* Monitoring network alarms\n* Monitoring tools\n* BMC Remedy or similar ticketing systems\n* Routing and switching\n* Fiber troubleshooting\n* Voice\n* Security\n* Wireless\n* Video/network technologies\n* Complex technical troubleshooting\n\nThe NOC Engineer is responsible for real-time monitoring, incident detection, alarm triage, initial troubleshooting, and service restoration support across cable, broadband, IP, voice, video, Wi-Fi, mobile, and enterprise service platforms.\nThe role operates in a 24x7 Network Operations Center environment and supports network availability, service stability, SLA compliance, incident escalation, and timely resolution.\nMonitor network, service, application, and infrastructure platforms in real time.\nDetect, acknowledge, correlate, and prioritize alarms, alerts, and service-impacting events.\nPerform initial triage and impact assessment for network, broadband, access, core, voice, video, Wi-Fi, mobile, and enterprise service issues.\nCreate, update, and manage incident tickets with accurate documentation.\nTroubleshoot routing, switching, access network, CMTS, HFC, DOCSIS, application, security, and load balancing issues.\nCoordinate P1 and P2 incidents, including bridge initiation, technical updates, escalation, and restoration tracking.\nEscalate incidents to engineering teams, field operations, vendors, application teams, leadership, and resolver groups.\nFollow SOPs, runbooks, incident workflows, change awareness processes, and ITIL-aligned practices.\nSupport root cause analysis, post-incident reviews, operational reporting, and continuous improvement.\nMaintain disciplined communication during incidents, shift handoffs, and stakeholder updates.\nEnsure SLA compliance through timely acknowledgment, escalation, updates, and closure.\n\nDisclaimer: Softpath System, LLC is an Equal Opportunity/Affirmative Action Employer committed to diversity in our workforce. We are dedicated to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or status as a veteran of the Armed Force.\n\nWork Location: In person","datePosted":"2026-09-12T10:19:29.549Z","dateModified":"2026-09-12T10:19:29.549Z","hiringOrganization":{"@type":"Organization","name":"Softpath System","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Louisville","addressRegion":"KY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"daf1b753f201b8c3355bcb2f"},"url":"https://jobsearcher.com/jobs/daf1b753f201b8c3355bcb2f"}}