{"schemaVersion":"jobsearcher.job.v1","id":"daf0944eadbe353588b14137","url":"https://jobsearcher.com/jobs/daf0944eadbe353588b14137","canonicalUrl":"https://jobsearcher.com/jobs/daf0944eadbe353588b14137","title":"Remote Workforce Scheduler - Technical Support","description":"Hyland is seeking a Workforce Scheduler responsible for intraday scheduling and adjustments within Technical Support. The role involves close monitoring of real-time activity to ensure departmental goals are met. You will analyze call volumes, manage time-off requests, and generate reporting metrics to optimize performance. Successful candidates will have at least 2 years of WFM experience in a technical support environment, strong analytical skills, and proficiency with WFM software and Excel. This position is remote and offers an indefinite-term contract.#J-18808-Ljbffr","company":"Hyland","rawCompany":"hyland","isRemote":true,"isActive":false,"createdAt":"2026-05-24T10:47:41.173Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561311","title":"Employment Placement Agencies","slug":"employment-placement-agencies"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Workforce Scheduler - Technical Support","description":"Hyland is seeking a Workforce Scheduler responsible for intraday scheduling and adjustments within Technical Support. The role involves close monitoring of real-time activity to ensure departmental goals are met. You will analyze call volumes, manage time-off requests, and generate reporting metrics to optimize performance. Successful candidates will have at least 2 years of WFM experience in a technical support environment, strong analytical skills, and proficiency with WFM software and Excel. This position is remote and offers an indefinite-term contract.#J-18808-Ljbffr","datePosted":"2026-05-24T10:47:41.173Z","dateModified":"2026-05-24T10:47:41.173Z","hiringOrganization":{"@type":"Organization","name":"Hyland","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"daf0944eadbe353588b14137"},"url":"https://jobsearcher.com/jobs/daf0944eadbe353588b14137"}}