{"schemaVersion":"jobsearcher.job.v1","id":"daf00d8f0d558cab8c196f25","url":"https://jobsearcher.com/jobs/daf00d8f0d558cab8c196f25","canonicalUrl":"https://jobsearcher.com/jobs/daf00d8f0d558cab8c196f25","title":"Support Engineer","description":"About Augment Code\r\nAugment Code is the only AI coding assistant built for professional software engineers working in large, production-grade codebases. Our Context Engine understands your entire repo, enabling developers to stay in flow while writing, reviewing, and understanding code. Backed by top-tier investors and trusted by engineering teams at leading tech companies, Augment Code is redefining how modern software is built.\r\nAbout the Team\r\nYou'll be joining the founding support team at a pivotal moment in Augment Code's growth. This is a unique opportunity to help build the industry's most trusted and relied-on success and support organization for AI-assisted coding. We're establishing 24/5 follow-the-sun coverage across three global regions, and you'll work closely with GTM (Solutions Architects, Account Executives), Engineering, and Product teams to ensure no Augment user—whether using an IDE plug-in, the Auggie CLI, or remote agents— \"walks alone.\"\r\nAbout the Role\r\nAs a Support Engineer, you'll be a technical expert helping developers across North America solve complex technical challenges with Augment Code. You'll handle sophisticated troubleshooting, mentor Associate Support Engineers, and contribute to building scalable support processes. This role requires strong technical knowledge of software development, AI-assisted coding tools, and the ability to work independently on challenging problems while maintaining exceptional customer experiences.\r\nThis role is based in the North America region, providing coverage during standard business hours (Pacific/Eastern time zones) as part of our follow-the-sun support model.\r\nIn this role, you will:\r\nResolve complex technical issues across IDE integrations, AI agent behavior, codebase indexing, API usage, and developer workflows\r\nServe as a technical escalation point for Associate Support Engineers, providing guidance and mentorship\r\nWork directly with Enterprise customers via shared Slack channels, video calls, and technical deep-dives to ensure their success\r\nReproduce, diagnose, and document sophisticated bugs and edge cases, collaborating closely with Engineering teams to drive resolution\r\nBuild and maintain internal tools, scripts, and automations to scale support operations and improve team efficiency\r\nDevelop comprehensive documentation, including troubleshooting guides, best practices, and technical knowledge base articles\r\nMentor and develop Associate Support Engineers, establishing best practices and raising the technical bar\r\nProactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies\r\nPartner with Engineering to contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates\r\nYou might thrive in this role if you\r\nAbove all have a passion for solving technical problems and thrive in being an efficiency agent in technical teams\r\nHave4-6 years of experience in technical support, SRE/NOC, software engineering, or related technical roles\r\nPossess a Bachelor's degree in Computer Science or related field (or equivalent practical experience)—a strong software engineering foundation is important for this role's success\r\nAre very comfortable with using Python, JavaScript, TypeScript, or similar languages, to build production-quality tools\r\nDemonstrate expertise in distributed systems, cloud infrastructure, APIs, and modern software architecture\r\nShow familiarity with modern monitoring, alerting, and observability practices, with hands-on experience setting up metrics, logging, and tracing for distributed systems\r\nPossess exceptional communication skills, able to explain complex technical issues to both engineering and non-technical stakeholders, including executives\r\nHave strong track record of troubleshooting complex technical problems at the systems level in fast-paced, mission-critical environments\r\nDemonstrate leadership and mentorship abilities, with experience raising the technical capabilities of teams\r\nAre automation-first minded, constantly seeking opportunities to eliminate toil and scale operations\r\nHave solid understanding of cloud infrastructure (AWS, GCP, Azure) and are comfortable with load balancers, databases, containerized applications, and Kubernetes\r\nCan work cross-functionally in a high-trust environment, coordinating efforts across teams during incidents\r\nHave passion for AI and developer tools, with hands-on experience using or supporting AI/ML platforms\r\nAre open to flexible scheduling as the team grows, able to flex to customer demands\r\nNice to have\r\nExperience with SRE practices, SLIs/SLOs, and alert tuning\r\nDeep knowledge of IDE architectures and extension development\r\nExperience with infrastructure as code (Terraform, Pulumi, etc.)\r\nPrevious experience at a high-growth developer tools or infrastructure company\r\nTrack record of building support platforms or developer productivity tools\r\nExperience with observability platforms (Datadog, New Relic, Grafana, etc.)\r\nContributions to open-source projects or technical community leadership\r\nProficiency in Spanish, Mandarin, or other languages\r\nExperience working with Fortune 500 Enterprise customers\r\nWhat we offer\r\nFounding team opportunity – Be among the first support engineers and help shape the organization's future\r\nComprehensive benefits – Health, Dental, Vision, and Life Insurance; Short and Long Term Disability\r\nFlexible work arrangements – Hybrid model with flexibility; potential 4-day workweek options\r\nUnlimited PTO – We focus on trust and ownership, not time in the chair\r\nProfessional development – Work directly with cutting-edge AI technology and learn from world-class engineering teams\r\nTools stipend – Get the equipment and tools you need to succeed\r\nLeadership opportunities – Clear path to Lead Support Engineer and management roles as the team scales to 10-15 people\r\nHigh impact – Your work will directly influence product direction and customer success at scale\r\nCompany culture – Numerous social events and a collaborative, innovative environment\r\nWhy Augment Code?\r\nMarket leadership – Industry-leading context engine and cutting-edge AI technology\r\nCompetitive advantage – Capitalize on competitors' lack of formal SLAs as a market opportunity\r\nCustomer impact – Help developers at leading tech companies be more productive every day\r\nGrowth trajectory – Series B company with strong funding and rapid expansion\r\nInnovation focus – Work with the latest AI models and developer tools\r\nTechnical excellence – Collaborate with world-class engineering and research teams\r\nShape the future – Help define what technical support looks like in the age of AI\r\nWe will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.\r\nAugment Code is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\r\nBy applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Augment Code's Applicant Privacy Policy.\r\nPay Transparency Notice: The actual base salary within the stated range will be based on a combination of factors such as an individual's skills, experience level, educational background, and other relevant job-related considerations.\r\nAnnual Base Salary Range: $190,000 USD – $230,000 USD\r\nJ-18808-Ljbffr","company":"Augment Code","rawCompany":"augment code","city":"East Boston","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T07:58:18.487Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"About Augment Code\r\nAugment Code is the only AI coding assistant built for professional software engineers working in large, production-grade codebases. Our Context Engine understands your entire repo, enabling developers to stay in flow while writing, reviewing, and understanding code. Backed by top-tier investors and trusted by engineering teams at leading tech companies, Augment Code is redefining how modern software is built.\r\nAbout the Team\r\nYou'll be joining the founding support team at a pivotal moment in Augment Code's growth. This is a unique opportunity to help build the industry's most trusted and relied-on success and support organization for AI-assisted coding. We're establishing 24/5 follow-the-sun coverage across three global regions, and you'll work closely with GTM (Solutions Architects, Account Executives), Engineering, and Product teams to ensure no Augment user—whether using an IDE plug-in, the Auggie CLI, or remote agents— \"walks alone.\"\r\nAbout the Role\r\nAs a Support Engineer, you'll be a technical expert helping developers across North America solve complex technical challenges with Augment Code. You'll handle sophisticated troubleshooting, mentor Associate Support Engineers, and contribute to building scalable support processes. This role requires strong technical knowledge of software development, AI-assisted coding tools, and the ability to work independently on challenging problems while maintaining exceptional customer experiences.\r\nThis role is based in the North America region, providing coverage during standard business hours (Pacific/Eastern time zones) as part of our follow-the-sun support model.\r\nIn this role, you will:\r\nResolve complex technical issues across IDE integrations, AI agent behavior, codebase indexing, API usage, and developer workflows\r\nServe as a technical escalation point for Associate Support Engineers, providing guidance and mentorship\r\nWork directly with Enterprise customers via shared Slack channels, video calls, and technical deep-dives to ensure their success\r\nReproduce, diagnose, and document sophisticated bugs and edge cases, collaborating closely with Engineering teams to drive resolution\r\nBuild and maintain internal tools, scripts, and automations to scale support operations and improve team efficiency\r\nDevelop comprehensive documentation, including troubleshooting guides, best practices, and technical knowledge base articles\r\nMentor and develop Associate Support Engineers, establishing best practices and raising the technical bar\r\nProactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies\r\nPartner with Engineering to contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates\r\nYou might thrive in this role if you\r\nAbove all have a passion for solving technical problems and thrive in being an efficiency agent in technical teams\r\nHave4-6 years of experience in technical support, SRE/NOC, software engineering, or related technical roles\r\nPossess a Bachelor's degree in Computer Science or related field (or equivalent practical experience)—a strong software engineering foundation is important for this role's success\r\nAre very comfortable with using Python, JavaScript, TypeScript, or similar languages, to build production-quality tools\r\nDemonstrate expertise in distributed systems, cloud infrastructure, APIs, and modern software architecture\r\nShow familiarity with modern monitoring, alerting, and observability practices, with hands-on experience setting up metrics, logging, and tracing for distributed systems\r\nPossess exceptional communication skills, able to explain complex technical issues to both engineering and non-technical stakeholders, including executives\r\nHave strong track record of troubleshooting complex technical problems at the systems level in fast-paced, mission-critical environments\r\nDemonstrate leadership and mentorship abilities, with experience raising the technical capabilities of teams\r\nAre automation-first minded, constantly seeking opportunities to eliminate toil and scale operations\r\nHave solid understanding of cloud infrastructure (AWS, GCP, Azure) and are comfortable with load balancers, databases, containerized applications, and Kubernetes\r\nCan work cross-functionally in a high-trust environment, coordinating efforts across teams during incidents\r\nHave passion for AI and developer tools, with hands-on experience using or supporting AI/ML platforms\r\nAre open to flexible scheduling as the team grows, able to flex to customer demands\r\nNice to have\r\nExperience with SRE practices, SLIs/SLOs, and alert tuning\r\nDeep knowledge of IDE architectures and extension development\r\nExperience with infrastructure as code (Terraform, Pulumi, etc.)\r\nPrevious experience at a high-growth developer tools or infrastructure company\r\nTrack record of building support platforms or developer productivity tools\r\nExperience with observability platforms (Datadog, New Relic, Grafana, etc.)\r\nContributions to open-source projects or technical community leadership\r\nProficiency in Spanish, Mandarin, or other languages\r\nExperience working with Fortune 500 Enterprise customers\r\nWhat we offer\r\nFounding team opportunity – Be among the first support engineers and help shape the organization's future\r\nComprehensive benefits – Health, Dental, Vision, and Life Insurance; Short and Long Term Disability\r\nFlexible work arrangements – Hybrid model with flexibility; potential 4-day workweek options\r\nUnlimited PTO – We focus on trust and ownership, not time in the chair\r\nProfessional development – Work directly with cutting-edge AI technology and learn from world-class engineering teams\r\nTools stipend – Get the equipment and tools you need to succeed\r\nLeadership opportunities – Clear path to Lead Support Engineer and management roles as the team scales to 10-15 people\r\nHigh impact – Your work will directly influence product direction and customer success at scale\r\nCompany culture – Numerous social events and a collaborative, innovative environment\r\nWhy Augment Code?\r\nMarket leadership – Industry-leading context engine and cutting-edge AI technology\r\nCompetitive advantage – Capitalize on competitors' lack of formal SLAs as a market opportunity\r\nCustomer impact – Help developers at leading tech companies be more productive every day\r\nGrowth trajectory – Series B company with strong funding and rapid expansion\r\nInnovation focus – Work with the latest AI models and developer tools\r\nTechnical excellence – Collaborate with world-class engineering and research teams\r\nShape the future – Help define what technical support looks like in the age of AI\r\nWe will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.\r\nAugment Code is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\r\nBy applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Augment Code's Applicant Privacy Policy.\r\nPay Transparency Notice: The actual base salary within the stated range will be based on a combination of factors such as an individual's skills, experience level, educational background, and other relevant job-related considerations.\r\nAnnual Base Salary Range: $190,000 USD – $230,000 USD\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T07:58:18.487Z","dateModified":"2026-04-09T07:58:18.487Z","hiringOrganization":{"@type":"Organization","name":"Augment Code","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"East Boston","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"daf00d8f0d558cab8c196f25"},"url":"https://jobsearcher.com/jobs/daf00d8f0d558cab8c196f25"}}