{"schemaVersion":"jobsearcher.job.v1","id":"dae2ad2ca08ea68cc00730fe","url":"https://jobsearcher.com/jobs/dae2ad2ca08ea68cc00730fe","canonicalUrl":"https://jobsearcher.com/jobs/dae2ad2ca08ea68cc00730fe","title":"IT Tier 1 Support","description":"Must be able to work onsite M-F at client office at 120th & L, Omaha, NE. Must be USC or GC.\nHourly rate up to $22 per hour. 4-6 month contract (possibility of extension).\nOur client is seeking an onsite Tier 1 IT Support Technician to provide day-to-day end-user support while their internal IT team focuses on a major transportation management system implementation. This is a short-term contract engagement expected to last approximately 4–6 months.\nThe ideal candidate will have strong customer service skills, experience supporting end users in a Microsoft environment, and the ability to handle a wide variety of desktop support and IT administration tasks independently.\nKey Responsibilities\nProvide Tier 1 help desk and desktop support for end users\nTroubleshoot hardware, software, laptop, and peripheral issues\nSet up and configure new user accounts, workstations, and equipment\nSupport employee onboarding and offboarding activities\nManage user accounts and permissions within Active Directory\nAdminister Microsoft 365 user accounts and licensing\nAssist with SharePoint administration and file share management\nRespond to support requests and document resolutions\nCoordinate with third-party software vendors to resolve application issues\nServe as the liaison between end users and external support providers\nPerform routine IT support tasks and maintain a high level of customer service\nProvide hands-on support for onsite technology needs and equipment deployment\nRequired Qualifications\n2–5 years of IT Help Desk, Desktop Support, or End User Support experience\nExperience supporting Windows-based environments\nWorking knowledge of:\nActive Directory\nMicrosoft 365 Administration\nSharePoint\nPC/Laptop hardware troubleshooting\nUser account management\nStrong troubleshooting and problem-solving skills\nExcellent communication and customer service abilities\nAbility to work independently in a fast-paced environment\nMust be able to work onsite in Omaha, NE\nPreferred Qualifications\nExperience supporting small to mid-sized business environments\nExperience with user onboarding and offboarding processes\nExposure to ticketing systems and IT service management practices\nExperience coordinating with third-party software vendors\nBasic networking knowledge\nWhat Success Looks Like\nProvides reliable day-to-day support for end users\nKeeps help desk requests moving efficiently\nReduces workload on internal IT resources during a critical software implementation\nDelivers a positive support experience for employees throughout the engagement\nPay: $20.00 - $22.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nVision insurance\nWork Location: In person","company":"Client","rawCompany":"client","city":"Omaha","state":"NE","isRemote":false,"isActive":false,"createdAt":"2026-07-21T12:13:25.412Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Tier 1 Support","description":"Must be able to work onsite M-F at client office at 120th & L, Omaha, NE. Must be USC or GC.\nHourly rate up to $22 per hour. 4-6 month contract (possibility of extension).\nOur client is seeking an onsite Tier 1 IT Support Technician to provide day-to-day end-user support while their internal IT team focuses on a major transportation management system implementation. This is a short-term contract engagement expected to last approximately 4–6 months.\nThe ideal candidate will have strong customer service skills, experience supporting end users in a Microsoft environment, and the ability to handle a wide variety of desktop support and IT administration tasks independently.\nKey Responsibilities\nProvide Tier 1 help desk and desktop support for end users\nTroubleshoot hardware, software, laptop, and peripheral issues\nSet up and configure new user accounts, workstations, and equipment\nSupport employee onboarding and offboarding activities\nManage user accounts and permissions within Active Directory\nAdminister Microsoft 365 user accounts and licensing\nAssist with SharePoint administration and file share management\nRespond to support requests and document resolutions\nCoordinate with third-party software vendors to resolve application issues\nServe as the liaison between end users and external support providers\nPerform routine IT support tasks and maintain a high level of customer service\nProvide hands-on support for onsite technology needs and equipment deployment\nRequired Qualifications\n2–5 years of IT Help Desk, Desktop Support, or End User Support experience\nExperience supporting Windows-based environments\nWorking knowledge of:\nActive Directory\nMicrosoft 365 Administration\nSharePoint\nPC/Laptop hardware troubleshooting\nUser account management\nStrong troubleshooting and problem-solving skills\nExcellent communication and customer service abilities\nAbility to work independently in a fast-paced environment\nMust be able to work onsite in Omaha, NE\nPreferred Qualifications\nExperience supporting small to mid-sized business environments\nExperience with user onboarding and offboarding processes\nExposure to ticketing systems and IT service management practices\nExperience coordinating with third-party software vendors\nBasic networking knowledge\nWhat Success Looks Like\nProvides reliable day-to-day support for end users\nKeeps help desk requests moving efficiently\nReduces workload on internal IT resources during a critical software implementation\nDelivers a positive support experience for employees throughout the engagement\nPay: $20.00 - $22.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nVision insurance\nWork Location: In person","datePosted":"2026-07-21T12:13:25.412Z","dateModified":"2026-07-21T12:13:25.412Z","hiringOrganization":{"@type":"Organization","name":"Client","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Omaha","addressRegion":"NE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dae2ad2ca08ea68cc00730fe"},"url":"https://jobsearcher.com/jobs/dae2ad2ca08ea68cc00730fe"}}