Compliance Operations Manager
Ready to get shit done?At bunq, we're not just building a financial app; we're reshaping how people around the world experience financial freedom. As our Compliance Operations Manager, you will be at the forefront of protecting this trust. You will lead a critical team dedicated to ensuring that our platform remains a secure environment, providing clear and empathetic support while safeguarding our users from risk.Take Ownership* Reduce EDD case handling times and improve overall agent efficiency by implementing necessary improvements to processes, tools, and reporting.* Achieve and maintain backlog-free operations by optimizing and automating user review processes.* Create a smooth and clear experience for both users and employees involved in the review processes by mapping out the EDD process, identifying painful inefficiencies, and proposing ways to eliminate, simplify, or automate them.This challenge is perfect for you if* Demonstrated experience in leading, coaching, and developing high-performing operational teams to consistently achieve and surpass ambitious targets.* Deep, hands-on expertise in KYC, AML, and EDD principles, acquired within a financial or similarly regulated industry.* A proven track record of leveraging AI and automation to significantly enhance the efficiency and scalability of operational processes.* Exceptional analytical and problem-solving capabilities, with a talent for diagnosing root causes and designing effective, scalable solutions.* Proven success in analyzing, mapping, and re-engineering complex operational workflows to drive measurable efficiency gains.* Fluency in English, with excellent communication skills for ensuring clarity and collaboration within a global team environment.Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.Your space to performWe give you the space and the tools you need to succeedGreat, international colleagues who share your mindsetHybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.We support growth with bunq Academy and €1500 annual learning budgetA massive discount with Urban Sports Club for your wellbeing (in the Netherlands)️ A Multisport gym card for your health and wellbeing (in Turkey)Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices ) (In Turkey and Netherlands)Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaborationWe reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.A MacBook so you can Get Shit Done with usDelicious lunches from our fabulous in-house chefs with vegan and vegetarian optionsAn optional pension plan with monthly contribution from bunq (in Netherlands)️ Private health insurance, just in case (in Turkey or Bulgaria)Monthly contribution to your phone and internet bills (in Turkey and Netherlands)Friday drinks and other celebrations - bunq styleAll new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.Apply nowShare this jobHybridAmsterdam/Istanbul/SofiaSupport & Operations40hours per week2351834Compliance Operations ManagerHybridAmsterdam/Istanbul/SofiaSupport & Operations40hours per week2351834Compliance Operations ManagerHow we hireCurious how our hiring process works? Here's what to expect before you land your dream role.Learn moreHow we hireCurious how our hiring process works? Here's what to expect before you land your dream role.Learn moreHow we hireCurious how our hiring process works? Here's what to expect before you land your dream role.Learn moreRelated PositionsRoles with similar challenges, just waiting for someone like you.Senior Marketing AnalystMarketingBackend EngineerTechnology(Senior) Product OwnerProductWebsite Content OwnerGrowthJunior CRM SpecialistGrowthSenior Quality Assurance AnalystTechnologyExplore all positionsLife at bunqGet to know what it's really like to work at bunq-from the people, to the purpose, to the perks.Discover bunqLearn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.Learn moreOur cultureLearn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.Learn moreOur peopleStart getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.Learn moreLife at bunqGet to know what it's really like to work at bunq-from the people, to the purpose, to the perks.Discover bunqLearn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.Learn moreOur cultureLearn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.Learn moreOur peopleStart getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.Learn moreLife at bunqGet to know what it's really like to work at bunq-from the people, to the purpose, to the perks.Discover bunqLearn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.Learn moreOur cultureLearn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.Learn moreOur peopleStart getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.Learn more