{"schemaVersion":"jobsearcher.job.v1","id":"dac8d28e02cc8df503b456cb","url":"https://jobsearcher.com/jobs/dac8d28e02cc8df503b456cb","canonicalUrl":"https://jobsearcher.com/jobs/dac8d28e02cc8df503b456cb","title":"Technical Account Manager","description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nCorporate Overview\nIn today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.\nAnd we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:\nBuild and enhance our proven security platform\nBlend innovation and speed in a constantly evolving cloud environment\nAnalyze new threats and offer deep insight through data-driven intel\nCollaborate with customers to help solve their toughest security challenges\nWe are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.\nThe Role\nThe Role The role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization.\nSuccessful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience.\n\nYour day-to-day\nIndependently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.\nManage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.\nDirect crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.\nMeet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.\nCreate and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.\nDevelop deep understanding of customer’s business and operational needs.\nMaintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.\nDevelop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.\nProvide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals.\nPlan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.\nPlan, document, and identify risks and challenges for production changes that span multiple services or technologies.\nResponsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.\nUse independent judgment within broad parameters. Designs and implements solutions to complex problems\nWhat you bring to the team\n4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas\nKnowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux\n\nWhy Proofpoint\nProtecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.\nWe are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.\n#LI-JR1\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nConsistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.\nBase Pay Ranges:\nSF Bay Area, New York City Metro Area:\nBase Pay Range: 105,420.00 - 165,660.00 USD\nCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:\nBase Pay Range: 88,340.00 - 138,820.00 USD\nAll other cities and states excluding those listed above:\nBase Pay Range: 79,170.00 - 124,410.00 USD","company":"Proofpoint","rawCompany":"proofpoint","city":"Ut","state":"KP","isRemote":false,"isActive":false,"createdAt":"2026-08-15T12:32:54.765Z","occupations":[{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Account Manager","description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nCorporate Overview\nIn today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.\nAnd we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:\nBuild and enhance our proven security platform\nBlend innovation and speed in a constantly evolving cloud environment\nAnalyze new threats and offer deep insight through data-driven intel\nCollaborate with customers to help solve their toughest security challenges\nWe are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.\nThe Role\nThe Role The role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization.\nSuccessful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience.\n\nYour day-to-day\nIndependently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.\nManage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.\nDirect crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.\nMeet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.\nCreate and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.\nDevelop deep understanding of customer’s business and operational needs.\nMaintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.\nDevelop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.\nProvide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals.\nPlan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.\nPlan, document, and identify risks and challenges for production changes that span multiple services or technologies.\nResponsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.\nUse independent judgment within broad parameters. Designs and implements solutions to complex problems\nWhat you bring to the team\n4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas\nKnowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux\n\nWhy Proofpoint\nProtecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.\nWe are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.\n#LI-JR1\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nConsistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.\nBase Pay Ranges:\nSF Bay Area, New York City Metro Area:\nBase Pay Range: 105,420.00 - 165,660.00 USD\nCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:\nBase Pay Range: 88,340.00 - 138,820.00 USD\nAll other cities and states excluding those listed above:\nBase Pay Range: 79,170.00 - 124,410.00 USD","datePosted":"2026-08-15T12:32:54.765Z","dateModified":"2026-08-15T12:32:54.765Z","hiringOrganization":{"@type":"Organization","name":"Proofpoint","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ut","addressRegion":"KP","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dac8d28e02cc8df503b456cb"},"url":"https://jobsearcher.com/jobs/dac8d28e02cc8df503b456cb"}}