{"schemaVersion":"jobsearcher.job.v1","id":"da7ef609cda76db22f7e6b19","url":"https://jobsearcher.com/jobs/da7ef609cda76db22f7e6b19","canonicalUrl":"https://jobsearcher.com/jobs/da7ef609cda76db22f7e6b19","title":"Tech Support","description":"Tech Support\nPosition Summary:\nThe Tech Support Technician provides essential first-line technical support for end-user computing and office automation (OA) systems. This role ensures business continuity by maintaining hardware, software, network configurations, and conference room equipment. The ideal candidate will manage service tickets, track IT assets, and deliver exceptional customer service to all employees, including executives\nResponsibilities:\nPC Support and Asset Management Troubleshoot end-user computing hardware, software, and network issues Manage the lifecycle of end-user devices from deployment to retirement Configure software and hardware settings based on company standards Handle IT ticketing systems by logging, tracking, and resolving issues timely Track and audit company IT hardware and software assets Provide high-touch, premium technical support for VIPs and executives Support standard business applications and corporate software tools Maintain conference room AV equipment and shared computing facilities Office Automation (OA) and Operations Deploy and enforce mobile device security and MDM policies Administer basic Windows environment and Active Directory (AD) tasks Support peripherals including printers, scanners, and external devices Perform routine maintenance on office automation systems Monitor and manage software licenses to ensure compliance Assist with IT security audits and regular operational reporting Procure and replace IT consumables like printer toner and accessories Setup and image new workstations for incoming employees\nRequirements:\nEducation: Associate degree in Computer Science, IT, or equivalent work experience\nExperience: 1–3 years of experience in technical helpdesk or desktop support roles\nOS Knowledge: Proficient in configuring and troubleshooting Windows OS environment\nHardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops\nSoft Skills: Strong communication skills with a customer-centric mindset\nProblem Solving: Ability to diagnose basic network and software issues methodically\nNice to have qualifications:\nCertifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals\nDirectory Services: Basic experience managing user accounts in Active Directory\nEnterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)\nLanguage: Bi-lingual (Both Korean and English)\nWhy work at BTI?\nWe’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.\nWe comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.","company":"Bti Solutions","rawCompany":"bti solutions","city":"Derwood","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-05T13:48:51.913Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support","description":"Tech Support\nPosition Summary:\nThe Tech Support Technician provides essential first-line technical support for end-user computing and office automation (OA) systems. This role ensures business continuity by maintaining hardware, software, network configurations, and conference room equipment. The ideal candidate will manage service tickets, track IT assets, and deliver exceptional customer service to all employees, including executives\nResponsibilities:\nPC Support and Asset Management Troubleshoot end-user computing hardware, software, and network issues Manage the lifecycle of end-user devices from deployment to retirement Configure software and hardware settings based on company standards Handle IT ticketing systems by logging, tracking, and resolving issues timely Track and audit company IT hardware and software assets Provide high-touch, premium technical support for VIPs and executives Support standard business applications and corporate software tools Maintain conference room AV equipment and shared computing facilities Office Automation (OA) and Operations Deploy and enforce mobile device security and MDM policies Administer basic Windows environment and Active Directory (AD) tasks Support peripherals including printers, scanners, and external devices Perform routine maintenance on office automation systems Monitor and manage software licenses to ensure compliance Assist with IT security audits and regular operational reporting Procure and replace IT consumables like printer toner and accessories Setup and image new workstations for incoming employees\nRequirements:\nEducation: Associate degree in Computer Science, IT, or equivalent work experience\nExperience: 1–3 years of experience in technical helpdesk or desktop support roles\nOS Knowledge: Proficient in configuring and troubleshooting Windows OS environment\nHardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops\nSoft Skills: Strong communication skills with a customer-centric mindset\nProblem Solving: Ability to diagnose basic network and software issues methodically\nNice to have qualifications:\nCertifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals\nDirectory Services: Basic experience managing user accounts in Active Directory\nEnterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)\nLanguage: Bi-lingual (Both Korean and English)\nWhy work at BTI?\nWe’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.\nWe comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.","datePosted":"2026-08-05T13:48:51.913Z","dateModified":"2026-08-05T13:48:51.913Z","hiringOrganization":{"@type":"Organization","name":"Bti Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Derwood","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"da7ef609cda76db22f7e6b19"},"url":"https://jobsearcher.com/jobs/da7ef609cda76db22f7e6b19"}}