Senior ServiceNow Administrator - Secret clearance

Senior ServiceNow Administrator (Federal / Cleared)Location: You MUST live within 90 minutes of one of the following DISA DHMC sites: Oklahoma City, OK | Montgomery, AL | Ogden, UT | Mechanicsburg, PA | Fort Meade, MDWork Type: HybridTravel: Weekly local travel to assigned DISA siteClearance: Active Secret Clearance (Required)Salary Range: $110,000 - $150,000Citizenship: U.S. Citizenship RequiredOverviewWe are seeking a Senior ServiceNow Administrator to support a federal customer operating within a secure, compliance-driven environment. This role is responsible for platform administration, configuration, governance, and operational sustainment across a cleared infrastructure.The ideal candidate brings deep ServiceNow platform expertise, experience supporting federal or DoD environments, and strong collaboration skills to engage technical and government stakeholders.This is a long-term program supporting mission-critical systems.Key ResponsibilitiesPlatform Administration & SustainmentAdminister and maintain ServiceNow across DEV, TEST, and PROD environmentsPerform instance upgrades, patching, and vulnerability remediationManage users, groups, roles, and ACLs in alignment with federal security policiesMonitor system performance, platform health, and availabilityProvide Tier 2/3 support for escalated issuesManage update sets and deployment processesConfiguration & AutomationConfigure and maintain: Business RulesUI PoliciesClient ScriptsFlow Designer workflowsService Catalog itemsService Portal componentsSupport modules such as ITSM, ITOM, HRSD, SecOps, or CSMImplement workflow automation to streamline operational processesFederal Compliance & SecurityEnsure platform alignment with: NIST 800-53RMF (Risk Management Framework)FISMASTIG implementation guidanceSupport ATO documentation and security artifactsAssist with POA&M tracking and remediation effortsCoordinate with ISSO/ISSM and cybersecurity teamsSupport audit readiness and compliance reviewsIntegration SupportSupport REST and SOAP API integrationsAssist with identity and access integrations (CAC/PIV authentication)Collaborate with integration teams to ensure secure data exchangeLeadership & Stakeholder EngagementMentor junior administrators and developersProvide technical guidance to government stakeholdersSupport architects in platform roadmap planningDeliver technical briefings and status reportingRequirements5-8+ years of ServiceNow administration experienceStrong knowledge of: ITSM processesCMDB managementService CatalogFlow DesignerExperience performing platform upgrades and instance managementExperience managing update sets and release processes Strong troubleshooting and root cause analysis skillsExperience supporting federal, DoD, or highly regulated environmentsExcellent documentation and communication skillsActive Secret ClearanceU.S. Citizenship requiredBenefitsOur comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.ABOUT PGTEKPGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.EOE, including disability/veteransJ-18808-Ljbffr