Customer Success & Deployment Manager (IoT / Healthcare)
About Shyld AIShyld AI builds physical AI agents for hospitals to improve operational efficiency, safety, andinfection prevention. Our systems combine edge AI, sensors, and cloud intelligence to monitorand optimize real-world workflows in environments like operating rooms and ICUs.We are working with leading hospitals and rapidly expanding deployments.Role OverviewWe are looking for a Customer Success & Deployment Manager to own the end-to-endsuccess of our deployments — from coordinating installations to ensuring customers areactively using Shyld and getting value.This is a highly cross-functional role at the intersection of operations, customer success, andhardware/software deployment.You will be the operational backbone that ensures nothing falls through the cracks between ourproduct and our customers.Responsibilities1. Deployment & Installation CoordinationPlan and coordinate device installations with hospitals and internal teamsManage part-time installers or local contractorsEnsure site readiness (power, placement, access, connectivity)Execute and improve installation checklists and SOPsValidate successful deployments (hardware + dashboard + data)2. Customer Onboarding & SuccessServe as the primary point of contact during onboardingTrain hospital staff on system usage and workflowsEnsure customers are actively using Shyld after deploymentIdentify gaps in usage and proactively address themCollect feedback and surface insights to product and engineering teams3. Fleet Operations & ReliabilityMonitor deployed devices for uptime and issuesInvestigate and coordinate resolution of:connectivity issuesdevice downtimemisconfigurationsTrack recurring issues and escalate patterns4. Operational Process & ScalingBuild and improve deployment and onboarding processesCreate documentation, playbooks, and checklistsImprove installation speed, quality, and reliabilitySupport logistics, device readiness, and replacement workflowsRequirementsMust-have3+ years in operations, customer success, implementation, or similar rolesStrong organizational and project management skillsExcellent communication skills (especially with non-technical stakeholders)High ownership and ability to drive tasks to completionComfortable working in a fast-paced startup environmentTechnical comfortAbility to understand and troubleshoot basic hardware/software systemsFamiliarity with IoT, robotics, or technical products is a strong plusComfortable working with dashboards, metrics, and system logsNice to haveExperience in healthcare, medtech, or hospital environmentsExperience with hardware deployments or field operationsExperience managing contractors or vendorsWhat Success Looks LikeInstallations happen smoothly and on scheduleDevices remain operational and issues are resolved quicklyCustomers are actively using the system and seeing valueOperational processes become faster and more scalable over timeEngineering and founders spend significantly less time on coordinationWhy Join ShyldWork on cutting-edge AI systems deployed in real-world environmentsHigh ownership and direct impact on company successOpportunity to shape how physical AI systems are deployed at scaleCollaborate closely with a highly technical and mission-driven team