{"schemaVersion":"jobsearcher.job.v1","id":"da359d019a360b4bfe3dd3d7","url":"https://jobsearcher.com/jobs/da359d019a360b4bfe3dd3d7","canonicalUrl":"https://jobsearcher.com/jobs/da359d019a360b4bfe3dd3d7","title":"Technical Solution Analyst","description":"Description:\n\nAbout Beck Technology\n\nOn top of being a 5-time winner of the Best Places to Work in Dallas by the Dallas Business Journal, Beck Technology is a uniquely positioned software company creating technologies to make the world a better place to live by focusing on rethinking early-stage decision-making in preconstruction. Our products are the most successful, state-of-the-art 2D/3D integrated preconstruction suite of tools for estimating and bid leveling on the market today. We elegantly enable our clients to leverage their preconstruction data in ways never before possible. As an enterprise technology provider, our products are the backbone of our clients’ organization and have a large impact on the construction industry. Since we are a fast-growing organization, we need extremely eager people who want to deliver applications that will forever change the way our industry operates.\n\nOur passion, our innovation, and our caring culture have afforded us enormous success and have continued to make Beck Technology an amazing place to work for over 25 years.\n\nAlong with the standard 401k matching and medical/dental/vision benefits, Beck Technology offers many unique benefits, including:\n\nFlexTime PTO\nHybrid working environment - fully remote/partially remote/in-office\nFlexible working hours\nWeekly one-on-one coaching sessions\nTeam bonding gatherings\nCompetitive salary and benefits.\nOpportunity to work with a collaborative, growth-focused team.\nProfessional development and career advancement opportunities.\n\nAlthough this position is based in Dallas, Texas, we have a hybrid work environment and support flexible and full-time remote US-based team members. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time, including H-1B, STEM-OPT, or any other employer-based immigration sponsorship. This role will report to the Senior Technical Solution Specialist.\n\n*The preferred work schedule for this role will be 8 AM CST – 5 PM CST Monday to Friday.*\n\nRequirements:\n\nAbout the Technical Solution Analyst Role and our Ideal Candidate\n\nThe Technical Solution Analyst role is a critical component in delivering exceptional support and service to our clients. We are looking for a technically oriented person that exceeds the highest standards of accuracy and quality based on established systems, technologies, and guidelines. This position is part of a multi-disciplinary team of software engineers, sales, marketing, and implementation professionals who work collectively to ensure the success of our clients including our internal teams. This candidate will be responsible for the implementation of technical solutions needed to support our DESTINI Suite of Products. The candidate will be able to see the big picture, understand the finer details, and will have a strong commitment to efficiently achieve high-quality results solving problems while retaining ownership of cases, and proactively following up with clients with updates until a resolution is reached.?\n\nWhat will you do?\n\nJob Duties and Responsibilities:\n\nRespond to client support requests through approved channels and prioritize tickets based on urgency, business impact, and service expectations.\nManage assigned support cases from initial contact through resolution, maintaining ownership and providing clients with clear, timely updates.\nDiagnose and resolve application, configuration, user access, data, database, integration, authentication, and environment-related issues affecting the DESTINI suite of products.\nConduct remote troubleshooting sessions with clients using online meeting and connectivity tools, clearly explaining findings, solutions, workarounds, and next steps.\nUse SQL and approved support tools to investigate issues, validate data, identify root causes, and confirm resolutions.\nAssist with user setup, application configuration, permissions, and supported hosted, cloud, and on-premises environments by following established procedures.\nDocument ticket details, troubleshooting steps, client communications, root causes, and resolutions accurately in the support system.\nEscalate confirmed defects, service incidents, and complex technical issues with complete reproduction steps, supporting evidence, business impact, and troubleshooting history.\nCollaborate with Support, Customer Success, Implementation, Product, and Engineering teams to resolve escalated issues and improve the client experience.\nCreate and maintain knowledge base articles, troubleshooting guides, videos, and other self-service resources for clients and internal teams.\nIdentify recurring support issues, documentation gaps, and workflow improvement opportunities, and share actionable recommendations with the appropriate teams.\nMaintain current product and technical knowledge through training, collaboration, and hands-on troubleshooting while protecting client information and following company security practices.\n\n30–60–90 Day Performance Expectations\n\nWithin 30 Days:\n\nComplete 100% of required onboarding, security, compliance, and introductory product training by assigned deadlines.\nMeet with the manager to establish role-specific objectives and measurable goals for the next 60 days.\nDemonstrate working knowledge of department processes, support systems, ticket priorities, escalation paths, and documentation standards.\nShadow designated team members and participate in support workflows and client calls appropriate to the onboarding stage.\nBegin handling basic or frequently asked support requests with guidance, documenting all required case details and next steps.\nAcknowledge and triage at least 90% of assigned onboarding tickets within the response targets established for their priority level.\n\nWithin 60 Days:\n\nContinue assigned application and technical training and demonstrate progress through manager-approved assessments or practical application.\nParticipate in support calls, Customer Success meetings, and working sessions relevant to assigned products and clients.\nManage routine support cases with limited guidance and provide documented updates on all active client cases at least once each business day, unless another schedule is agreed upon.\nMaintain complete and current records for at least 95% of assigned tickets, including troubleshooting, communications, status, and next steps.\nDemonstrate the ability to document and escalate defects and enhancement requests with reproduction steps, supporting evidence, business impact, and troubleshooting history.\nComplete supervised user and environment setup tasks for supported hosted, cloud, or on-premises environments in accordance with established procedures.\nEstablish an assigned technical specialty and an agreed development plan with the manager.\n\nWithin 90 Days:\n\nManage assigned support cases with minimal supervision while meeting team response, follow-up, resolution, and escalation targets on at least 90% of cases.\nResolve at least 80% of assigned routine cases without rework or avoidable escalation, with results evaluated in context of case complexity and assignment level.\nConduct client troubleshooting meetings independently for appropriate issues and clearly communicate findings, solutions, workarounds, and next steps.\nComplete all assigned application training and demonstrate proficiency in the primary area of responsibility.\nCreate or substantially update at least one approved knowledge article, troubleshooting guide, or self-service resource.\nMaintain an average client satisfaction rating of at least 4.5 out of 5 when survey volume is sufficient for meaningful measurement.\nComplete a 90-day performance review with the manager, identify improvement opportunities, and establish measurable quarterly objectives for continued success.\n\nBeck Technology is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join our team at Beck Technology - where a diverse group of talented people do their best work!","company":"Beck Technology","rawCompany":"beck technology","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-10-22T01:33:21.011Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-3022.00","title":"Civil Engineering Technologists and Technicians","slug":"civil-engineering-technologists-and-technicians"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Solution Analyst","description":"Description:\n\nAbout Beck Technology\n\nOn top of being a 5-time winner of the Best Places to Work in Dallas by the Dallas Business Journal, Beck Technology is a uniquely positioned software company creating technologies to make the world a better place to live by focusing on rethinking early-stage decision-making in preconstruction. Our products are the most successful, state-of-the-art 2D/3D integrated preconstruction suite of tools for estimating and bid leveling on the market today. We elegantly enable our clients to leverage their preconstruction data in ways never before possible. As an enterprise technology provider, our products are the backbone of our clients’ organization and have a large impact on the construction industry. Since we are a fast-growing organization, we need extremely eager people who want to deliver applications that will forever change the way our industry operates.\n\nOur passion, our innovation, and our caring culture have afforded us enormous success and have continued to make Beck Technology an amazing place to work for over 25 years.\n\nAlong with the standard 401k matching and medical/dental/vision benefits, Beck Technology offers many unique benefits, including:\n\nFlexTime PTO\nHybrid working environment - fully remote/partially remote/in-office\nFlexible working hours\nWeekly one-on-one coaching sessions\nTeam bonding gatherings\nCompetitive salary and benefits.\nOpportunity to work with a collaborative, growth-focused team.\nProfessional development and career advancement opportunities.\n\nAlthough this position is based in Dallas, Texas, we have a hybrid work environment and support flexible and full-time remote US-based team members. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time, including H-1B, STEM-OPT, or any other employer-based immigration sponsorship. This role will report to the Senior Technical Solution Specialist.\n\n*The preferred work schedule for this role will be 8 AM CST – 5 PM CST Monday to Friday.*\n\nRequirements:\n\nAbout the Technical Solution Analyst Role and our Ideal Candidate\n\nThe Technical Solution Analyst role is a critical component in delivering exceptional support and service to our clients. We are looking for a technically oriented person that exceeds the highest standards of accuracy and quality based on established systems, technologies, and guidelines. This position is part of a multi-disciplinary team of software engineers, sales, marketing, and implementation professionals who work collectively to ensure the success of our clients including our internal teams. This candidate will be responsible for the implementation of technical solutions needed to support our DESTINI Suite of Products. The candidate will be able to see the big picture, understand the finer details, and will have a strong commitment to efficiently achieve high-quality results solving problems while retaining ownership of cases, and proactively following up with clients with updates until a resolution is reached.?\n\nWhat will you do?\n\nJob Duties and Responsibilities:\n\nRespond to client support requests through approved channels and prioritize tickets based on urgency, business impact, and service expectations.\nManage assigned support cases from initial contact through resolution, maintaining ownership and providing clients with clear, timely updates.\nDiagnose and resolve application, configuration, user access, data, database, integration, authentication, and environment-related issues affecting the DESTINI suite of products.\nConduct remote troubleshooting sessions with clients using online meeting and connectivity tools, clearly explaining findings, solutions, workarounds, and next steps.\nUse SQL and approved support tools to investigate issues, validate data, identify root causes, and confirm resolutions.\nAssist with user setup, application configuration, permissions, and supported hosted, cloud, and on-premises environments by following established procedures.\nDocument ticket details, troubleshooting steps, client communications, root causes, and resolutions accurately in the support system.\nEscalate confirmed defects, service incidents, and complex technical issues with complete reproduction steps, supporting evidence, business impact, and troubleshooting history.\nCollaborate with Support, Customer Success, Implementation, Product, and Engineering teams to resolve escalated issues and improve the client experience.\nCreate and maintain knowledge base articles, troubleshooting guides, videos, and other self-service resources for clients and internal teams.\nIdentify recurring support issues, documentation gaps, and workflow improvement opportunities, and share actionable recommendations with the appropriate teams.\nMaintain current product and technical knowledge through training, collaboration, and hands-on troubleshooting while protecting client information and following company security practices.\n\n30–60–90 Day Performance Expectations\n\nWithin 30 Days:\n\nComplete 100% of required onboarding, security, compliance, and introductory product training by assigned deadlines.\nMeet with the manager to establish role-specific objectives and measurable goals for the next 60 days.\nDemonstrate working knowledge of department processes, support systems, ticket priorities, escalation paths, and documentation standards.\nShadow designated team members and participate in support workflows and client calls appropriate to the onboarding stage.\nBegin handling basic or frequently asked support requests with guidance, documenting all required case details and next steps.\nAcknowledge and triage at least 90% of assigned onboarding tickets within the response targets established for their priority level.\n\nWithin 60 Days:\n\nContinue assigned application and technical training and demonstrate progress through manager-approved assessments or practical application.\nParticipate in support calls, Customer Success meetings, and working sessions relevant to assigned products and clients.\nManage routine support cases with limited guidance and provide documented updates on all active client cases at least once each business day, unless another schedule is agreed upon.\nMaintain complete and current records for at least 95% of assigned tickets, including troubleshooting, communications, status, and next steps.\nDemonstrate the ability to document and escalate defects and enhancement requests with reproduction steps, supporting evidence, business impact, and troubleshooting history.\nComplete supervised user and environment setup tasks for supported hosted, cloud, or on-premises environments in accordance with established procedures.\nEstablish an assigned technical specialty and an agreed development plan with the manager.\n\nWithin 90 Days:\n\nManage assigned support cases with minimal supervision while meeting team response, follow-up, resolution, and escalation targets on at least 90% of cases.\nResolve at least 80% of assigned routine cases without rework or avoidable escalation, with results evaluated in context of case complexity and assignment level.\nConduct client troubleshooting meetings independently for appropriate issues and clearly communicate findings, solutions, workarounds, and next steps.\nComplete all assigned application training and demonstrate proficiency in the primary area of responsibility.\nCreate or substantially update at least one approved knowledge article, troubleshooting guide, or self-service resource.\nMaintain an average client satisfaction rating of at least 4.5 out of 5 when survey volume is sufficient for meaningful measurement.\nComplete a 90-day performance review with the manager, identify improvement opportunities, and establish measurable quarterly objectives for continued success.\n\nBeck Technology is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join our team at Beck Technology - where a diverse group of talented people do their best work!","datePosted":"2026-10-22T01:33:21.011Z","dateModified":"2026-10-22T01:33:21.011Z","hiringOrganization":{"@type":"Organization","name":"Beck Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"da359d019a360b4bfe3dd3d7"},"url":"https://jobsearcher.com/jobs/da359d019a360b4bfe3dd3d7"}}