{"schemaVersion":"jobsearcher.job.v1","id":"da176756ea82987c973c4d65","url":"https://jobsearcher.com/jobs/da176756ea82987c973c4d65","canonicalUrl":"https://jobsearcher.com/jobs/da176756ea82987c973c4d65","title":"Support Engineer","description":"Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more. This role empowers you to work on cutting-edge technologies and contributes to our commitment to innovation and customer support excellence.\nIf you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!\nResponsibilities\nAct as a technical leader within the Operations Support team\nReceive and work escalations from Support Team members and provide timely and effective resolutions within SLAs\nSupport Premier level customers following designated procedures and priorities\nSolve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization, Storage, andBackup and Disaster Recovery\nCollaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis\nEngage with Operations Leaders to improve operational processes, driving efficiency and productivity\nLead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials\nPartner with our internal Educational Services team in recommending additions or modifications to existing technician training programs\nParticipate in knowledge-sharing activities\nPartner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects\nProvide after-hours support as part of an operations on-call rotation to maintain high availability of services\nAble to use AI (ChatGPT and Copilot) to improve efficiency and quality of work\nMaintain continued education and certifications\nWork in ServiceNow to support internal and external customers\nRequirements\nExceptional written and verbal communication skills\nAbility to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly\nAble to maintain a professional demeanor under stress\nDemonstrated willingness to learn and adapt to changes in technology, tools, and processes\nPossess an analytical and problem-solving mindset\n5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment\nBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience\nStrong experience with Cisco routers and switches\nBasic understanding of Linux/Unix and Windows operating systems\nFamiliarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have\nProficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA)\nExtensive experience in managing Private Cloud virtualization environments, particularly VMware\nIntermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp)\nAdvanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto)\nPossess an intermediate understanding of networking principles\nProficiency in interpreting network diagrams and layouts\nCisco certifications preferred but not required; CCNP, CCIP, CCIE\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Lightedge","rawCompany":"lightedge","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T19:07:47.525Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more. This role empowers you to work on cutting-edge technologies and contributes to our commitment to innovation and customer support excellence.\nIf you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!\nResponsibilities\nAct as a technical leader within the Operations Support team\nReceive and work escalations from Support Team members and provide timely and effective resolutions within SLAs\nSupport Premier level customers following designated procedures and priorities\nSolve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization, Storage, andBackup and Disaster Recovery\nCollaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis\nEngage with Operations Leaders to improve operational processes, driving efficiency and productivity\nLead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials\nPartner with our internal Educational Services team in recommending additions or modifications to existing technician training programs\nParticipate in knowledge-sharing activities\nPartner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects\nProvide after-hours support as part of an operations on-call rotation to maintain high availability of services\nAble to use AI (ChatGPT and Copilot) to improve efficiency and quality of work\nMaintain continued education and certifications\nWork in ServiceNow to support internal and external customers\nRequirements\nExceptional written and verbal communication skills\nAbility to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly\nAble to maintain a professional demeanor under stress\nDemonstrated willingness to learn and adapt to changes in technology, tools, and processes\nPossess an analytical and problem-solving mindset\n5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment\nBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience\nStrong experience with Cisco routers and switches\nBasic understanding of Linux/Unix and Windows operating systems\nFamiliarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have\nProficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA)\nExtensive experience in managing Private Cloud virtualization environments, particularly VMware\nIntermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp)\nAdvanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto)\nPossess an intermediate understanding of networking principles\nProficiency in interpreting network diagrams and layouts\nCisco certifications preferred but not required; CCNP, CCIP, CCIE\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-04-12T19:07:47.525Z","dateModified":"2026-04-12T19:07:47.525Z","hiringOrganization":{"@type":"Organization","name":"Lightedge","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"da176756ea82987c973c4d65"},"url":"https://jobsearcher.com/jobs/da176756ea82987c973c4d65"}}