{"schemaVersion":"jobsearcher.job.v1","id":"d9ca55ec06692aba8ac02755","url":"https://jobsearcher.com/jobs/d9ca55ec06692aba8ac02755","canonicalUrl":"https://jobsearcher.com/jobs/d9ca55ec06692aba8ac02755","title":"Field Application Engineer","description":"Description:\n\nCome Join the Dean Technology Team!\nDTI offers competitive salaries, excellent health, vision, dental, life insurance and work/life balance in a challenging and rewarding environment. We are experiencing a period of significant growth and are looking for energetic Team members to grow with us\nPosition Purpose:\nThe Field Application Engineer (FAE) is responsible for supporting customers in all aspects of technical marketing activities and providing post-sales solutions to enhance customer satisfaction and ensure optimal system performance. This role combines technical expertise, problem-solving, and customer interaction to address customer needs at all stages of the product lifecycle. FAE staff are considered technical staff that support all high voltage products and applications. The position requires up to 50% travel for business engagements, remote customer support, troubleshooting, training, and post-sales support. This position reports to the CRO.\n\nEssential Job Function:\nSystem Design and Training:\nSupport high voltage system design by understanding the customers’ applications, interpreting schematics and applying knowledge of high voltage systems and components.\nTrain partners and customers on DTI products and provide ongoing support to ensure deep customer technical engagement.\nWork closely with the sales team to coordinate and communicate customer visits, opportunity qualification, training and resolve design-in challenges effectively.\nAnswer calls and e-mails from customers in a prompt timeline with proper knowledge and document the engagement.\nDetermine and resolve system and application issues.\nTravel to the customer/end-user to provide design-in support.\nTroubleshoot high voltage systems and provide advanced support to customer design.\nProvide Post-Sales Solution Engineering:\nServe as a key technical resource to resolve post-design-in issues.\nPropose tailored solutions, in collaboration with product management and engineering, for complex power integration and scenarios to meet customer needs.\nPartner with customers to analyze and address performance issues, including conducting root-cause analysis and proposing innovative solutions.\nAct as a liaison between customers and internal engineering teams to communicate issues and influence product improvements.\nCreate and maintain detailed documentation of solutions provided, best practices, and customer feedback.\nCollaborate with the broader team and report voice of customer (VOC) preferences (e.g., product features, hardware, software, services, etc.), use cases, and competitor landscape.\nRequirements:\n\nSkills and Specifications:\nEE or technical degree or equivalent professional training.\nAt least ten (10) years of experience with power applications.\nFive years of experience in a customer support position, technical helpline, technical sales and/or remote support services related to power.\nBasic understanding of high voltage applications.\nFlexible team player with attention to detail and responsible working attitude. Ability to mentor and train junior-level members of the team.\nAbility to communicate with a variety of audiences, including customers, engineers, sales reps, and suppliers.\nStrong sense of ownership on assigned tasks.\nCan-do mentality, proactive working attitude. and hands-on approach.\nAbility to travel up to 50% of the time, domestically.\nPossesses excellent English verbal and writing skills.\nMust be authorized to work in the US.","company":"Dean Technology","rawCompany":"dean technology","city":"Addison","state":"TX","isRemote":false,"isActive":true,"createdAt":"2026-05-02T19:22:08.149Z","occupations":[{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"},{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"17-2071.00","title":"Electrical Engineers","slug":"electrical-engineers"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"221122","title":"Electric Power Distribution","slug":"electric-power-distribution"},{"code":"335313","title":"Switchgear and Switchboard Apparatus Manufacturing","slug":"switchgear-and-switchboard-apparatus-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Field Application Engineer","description":"Description:\n\nCome Join the Dean Technology Team!\nDTI offers competitive salaries, excellent health, vision, dental, life insurance and work/life balance in a challenging and rewarding environment. We are experiencing a period of significant growth and are looking for energetic Team members to grow with us\nPosition Purpose:\nThe Field Application Engineer (FAE) is responsible for supporting customers in all aspects of technical marketing activities and providing post-sales solutions to enhance customer satisfaction and ensure optimal system performance. This role combines technical expertise, problem-solving, and customer interaction to address customer needs at all stages of the product lifecycle. FAE staff are considered technical staff that support all high voltage products and applications. The position requires up to 50% travel for business engagements, remote customer support, troubleshooting, training, and post-sales support. This position reports to the CRO.\n\nEssential Job Function:\nSystem Design and Training:\nSupport high voltage system design by understanding the customers’ applications, interpreting schematics and applying knowledge of high voltage systems and components.\nTrain partners and customers on DTI products and provide ongoing support to ensure deep customer technical engagement.\nWork closely with the sales team to coordinate and communicate customer visits, opportunity qualification, training and resolve design-in challenges effectively.\nAnswer calls and e-mails from customers in a prompt timeline with proper knowledge and document the engagement.\nDetermine and resolve system and application issues.\nTravel to the customer/end-user to provide design-in support.\nTroubleshoot high voltage systems and provide advanced support to customer design.\nProvide Post-Sales Solution Engineering:\nServe as a key technical resource to resolve post-design-in issues.\nPropose tailored solutions, in collaboration with product management and engineering, for complex power integration and scenarios to meet customer needs.\nPartner with customers to analyze and address performance issues, including conducting root-cause analysis and proposing innovative solutions.\nAct as a liaison between customers and internal engineering teams to communicate issues and influence product improvements.\nCreate and maintain detailed documentation of solutions provided, best practices, and customer feedback.\nCollaborate with the broader team and report voice of customer (VOC) preferences (e.g., product features, hardware, software, services, etc.), use cases, and competitor landscape.\nRequirements:\n\nSkills and Specifications:\nEE or technical degree or equivalent professional training.\nAt least ten (10) years of experience with power applications.\nFive years of experience in a customer support position, technical helpline, technical sales and/or remote support services related to power.\nBasic understanding of high voltage applications.\nFlexible team player with attention to detail and responsible working attitude. Ability to mentor and train junior-level members of the team.\nAbility to communicate with a variety of audiences, including customers, engineers, sales reps, and suppliers.\nStrong sense of ownership on assigned tasks.\nCan-do mentality, proactive working attitude. and hands-on approach.\nAbility to travel up to 50% of the time, domestically.\nPossesses excellent English verbal and writing skills.\nMust be authorized to work in the US.","datePosted":"2026-05-02T19:22:08.149Z","dateModified":"2026-05-02T19:22:08.149Z","hiringOrganization":{"@type":"Organization","name":"Dean Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Addison","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d9ca55ec06692aba8ac02755"},"url":"https://jobsearcher.com/jobs/d9ca55ec06692aba8ac02755"}}