Product Health Coordinator

DescriptionPOWER UP YOUR CAREER WITH LOUISIANA CATLouisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!THE OPPORTUNITYWe are searching for a Product Health Coordinator to join our growing operations at our Corporate office in Reserve, Louisiana.YOUThe Product Health Coordinator role is responsible for growing and maintaining Customer Service Agreements and Preventive Maintenance Contracts. This is a fast-paced, challenging position tasked with monitoring service work in progress as well as developing and maintaining the sales/service relationship with customers through our Product Health Team. The Product Health Coordinator will utilize the latest technology offerings in the industry to proactively detect and resolve customer machine and engine issues. The implementation of these tasks allows us to generate additional value for our customers by reducing life cycle cost and allowing them to capitalize on additional opportunities.YOUR CONTRIBUTIONProvide product information and estimates to customers in coordination with the Service DepartmentGain knowledge about equipment technology, operation, and product health to proactively resolve customer issues and improve customer loyaltyBuild rapport with new customers and strengthen relationships with existing customersMonitor service work in progressDispatch and lead a team of technicians through the preventative maintenance cycle while working closely with the Parts, Service, and Sales DepartmentsYOUR VALUEYou will development and maintain long-term relationships with our customersYou will promote positive customer service according to Caterpillar and Louisiana Cat expectationsYou will have the tools and building blocks to MAKE A CAREER here at Louisiana CatMost Important QualificationsREQUIRED: Bachelor's Degree in related fieldREQUIRED: Strong computer skills including MS Office such as MS Word, MS Excel, MS Outlook and Inventory software platformsREQUIRED: Ability to effectively present information and respond to questions from managers, clients, customers, and other employees of the organizationHIGHLY PREFERRED: Minimum 2+ years relevant work experienceJOB FACTSSCHEDULE: Monday Friday from 8am - 5pmWill require physical movement as listed in the job descriptionLouisiana Cat BenefitsHealth, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)Short- and Long-Term Disability InsuranceVoluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies401K Plan with Company MatchPaid Holidays & VacationTechnician Tool Loan Program up to $2,000Safety Boot / Safety Prescription Glasses AllowancesEmployee DiscountsCredit UnionTechnician Career Development Program - Shop & Field Service TrainingSAFETY IN ALL WE DOWe require strict compliance with PPE (personal protective equipment) safety regulations.We maintain compliance with all Federal, State and Local safety and company regulations.All employees must follow all Company Health, Safety & Environmental (HSE) procedures.Louisiana Cat is a drug-free workplace, including marijuana and THC products.WHY PEOPLE JOIN LOUISIANA CATWe are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.We are committed to the long-term growth and success of both our employees and customers.We have energy, focus and passion delivering results because what we do impacts our customers each and every day.We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.Who We AreWe are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.Additional InformationLouisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more informationEqual Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more informationPay Transparency Nondiscrimination Provision: click here for more informationLouisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.