{"schemaVersion":"jobsearcher.job.v1","id":"d9b520a5e64bdfce093bc7c3","url":"https://jobsearcher.com/jobs/d9b520a5e64bdfce093bc7c3","canonicalUrl":"https://jobsearcher.com/jobs/d9b520a5e64bdfce093bc7c3","title":"Technical Services Engineer","description":"Position: Technical Services Engineer\nReports to: Technical Services Manager - ERLPhase Power Technologies\nLocation: Houston, TX\n\nThe Opportunity:\n\nERLPhase Power Technologies Ltd seeks a professional, innovative and detailed individual for\nthe position of Technical Services Engineer. This position is responsible for all technical aspects\nof our interface with our customers.\n\nIdeal Candidate:\n\nDemonstrated customer satisfaction by providing top quality customer service problem-\nsolving to current and potential customers and by providing technical support to the Sales\nteam\nHas developed and maintained an expert level of technical expertise in electric power\nsystem protection and/or automation (specifically relays and recorders)\nAble to manage their time effectively while working remotely on multiple demands\nAble to travel up to 20% (US/Canada/Internationally)\n\nResponsibilities:\n\nHelp customers apply ERLPhase products through visits, demonstrations, training courses\nand telephone contact\nMeet with our customers to determine the feature sets that our products need to have in\norder to succeed in the marketplace and provide this information to the Marketing team\nIn collaboration with the other members of the Technical Services Group, provide support to\ncustomers and resolve customer concerns by providing application notes, conference\npapers, responding to questions, Webex demonstrations etc.\nContribute customer service information to strategic plans and reviews done by Marketing;\nresolve problems; identify customer service trends; determine system improvements\nAssist in the preparation and presentation of successful proposals for ERLPhase products,\nservices and systems\nBe a secondary customer contact on primarily technical matters\nParticipate in training efforts and assist customers with the installation, commissioning and\noperation of systems involving ERLPhase products, both on-site and from ERLPhase offices\nParticipate in industry technical meetings such as NASPI, IEEE PSRC, etc.\nProvide input to the content for manuals, datasheets, ordering guides and other literature\nused by customers\nProvide support for ERLPhase marketing, sales, application engineering and development\nactivities\nUpdate job knowledge by participating in educational opportunities, reading professional\npublications, maintaining personal networks, participating in professional organizations\n1 of 3 ERLPhase Power Technologies\n74 Scurfield Blvd, Winnipeg, MB Canada R3Y 1G4\nTel: 204-477-0591, Fax: 204-478-1697, Email: info@erlphase.com\nwww.erlphase.com\nDevelop and maintain an expert level of knowledge about ERLPhase products and solutions\nfor electric power system protection and automation\nComplete assigned work within agreed schedule and budget to a high level of quality\nAssume Project Management role on assigned projects\nFulfill supervisory duties as assigned\nOther duties as assigned\n\nSkills & Qualifications:\n\nB.S. in Electrical Engineering is mandatory\n3-5 years’ experience working with relays and recorders\nWorking knowledge of electric power systems and practices and philosophies\nWorking knowledge of protective relay application at utility or engineering firm and industry\npractices\nExperience with EMTP, load flow and short circuit studies\nPassion for our customers to see them and ERLPhase succeed\nExcellent technical training, speaking and writing skills\nAbility to work cooperatively in a team environment\nVery strong computer and business software skills\nExceptional organization and \"get it done\" skills\nBackground check results satisfactory to ERLPhase\nNegative drug test result(s)\n\nPreferred Technical Qualifications:\n\nExperience with electric power transmission, distribution, and generation systems\nExperience in power systems protective relay and fault recorder use involving transmission\nlines and substations\nKnowledge of advanced communication protocols and communication system architecture\nExperience being a part of project teams and leading teams\nExpert knowledge of system protection, integration and automation applications\nExperience using ERLPhase relay products for the last few years\n\nEqual Opportunity Employer\n\nERLPhase is an equal opportunity employer. Employment decisions are made without regard to\nrace, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or\nmental disability, genetic factors, military/veteran status or other characteristics protected by\nlaw.\n\n2 of 3 ERLPhase Power Technologies\n74 Scurfield Blvd, Winnipeg, MB Canada R3Y 1G4\nTel: 204-477-0591, Fax: 204-478-1697, Email: info@erlphase.com\nwww.erlphase.com\nDisability Accommodations\n\nERLPhase welcomes applications from people with disabilities. Applicants may request\nreasonable accommodation related to the materials or activities used throughout the selection\nprocess.\n\nRelocation\n\nThis position does not qualify for relocation. Candidates must reside in the territory for which the\nposition is being applied. To determine if eligible, please visit ERLPhase Power Technologies\nLtd.\n\nWork Eligibility\n\nCandidates must be legally authorized to work in the Country in which they reside and be able\nto have no restrictions to travel in-between Canada and the USA as needed. Work Visas will not\nbe supported for this position.\n\n3 of 3 ERLPhase Power Technologies\n74 Scurfield Blvd, Winnipeg, MB Canada R3Y 1G4\nTel: 204-477-0591, Fax: 204-478-1697, Email: info@erlphase.com\nwww.erlphase.com","company":"Erlphase","rawCompany":"erlphase","city":"Houston","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:26:12.451Z","occupations":[{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"17-2071.00","title":"Electrical Engineers","slug":"electrical-engineers"},{"code":"49-2095.00","title":"Electrical and Electronics Repairers, Powerhouse, Substation, and Relay","slug":"electrical-and-electronics-repairers-powerhouse-substation-and-relay"}],"industries":[{"code":"335314","title":"Relay and Industrial Control Manufacturing","slug":"relay-and-industrial-control-manufacturing"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Services Engineer","description":"Position: Technical Services Engineer\nReports to: Technical Services Manager - ERLPhase Power Technologies\nLocation: Houston, TX\n\nThe Opportunity:\n\nERLPhase Power Technologies Ltd seeks a professional, innovative and detailed individual for\nthe position of Technical Services Engineer. This position is responsible for all technical aspects\nof our interface with our customers.\n\nIdeal Candidate:\n\nDemonstrated customer satisfaction by providing top quality customer service problem-\nsolving to current and potential customers and by providing technical support to the Sales\nteam\nHas developed and maintained an expert level of technical expertise in electric power\nsystem protection and/or automation (specifically relays and recorders)\nAble to manage their time effectively while working remotely on multiple demands\nAble to travel up to 20% (US/Canada/Internationally)\n\nResponsibilities:\n\nHelp customers apply ERLPhase products through visits, demonstrations, training courses\nand telephone contact\nMeet with our customers to determine the feature sets that our products need to have in\norder to succeed in the marketplace and provide this information to the Marketing team\nIn collaboration with the other members of the Technical Services Group, provide support to\ncustomers and resolve customer concerns by providing application notes, conference\npapers, responding to questions, Webex demonstrations etc.\nContribute customer service information to strategic plans and reviews done by Marketing;\nresolve problems; identify customer service trends; determine system improvements\nAssist in the preparation and presentation of successful proposals for ERLPhase products,\nservices and systems\nBe a secondary customer contact on primarily technical matters\nParticipate in training efforts and assist customers with the installation, commissioning and\noperation of systems involving ERLPhase products, both on-site and from ERLPhase offices\nParticipate in industry technical meetings such as NASPI, IEEE PSRC, etc.\nProvide input to the content for manuals, datasheets, ordering guides and other literature\nused by customers\nProvide support for ERLPhase marketing, sales, application engineering and development\nactivities\nUpdate job knowledge by participating in educational opportunities, reading professional\npublications, maintaining personal networks, participating in professional organizations\n1 of 3 ERLPhase Power Technologies\n74 Scurfield Blvd, Winnipeg, MB Canada R3Y 1G4\nTel: 204-477-0591, Fax: 204-478-1697, Email: info@erlphase.com\nwww.erlphase.com\nDevelop and maintain an expert level of knowledge about ERLPhase products and solutions\nfor electric power system protection and automation\nComplete assigned work within agreed schedule and budget to a high level of quality\nAssume Project Management role on assigned projects\nFulfill supervisory duties as assigned\nOther duties as assigned\n\nSkills & Qualifications:\n\nB.S. in Electrical Engineering is mandatory\n3-5 years’ experience working with relays and recorders\nWorking knowledge of electric power systems and practices and philosophies\nWorking knowledge of protective relay application at utility or engineering firm and industry\npractices\nExperience with EMTP, load flow and short circuit studies\nPassion for our customers to see them and ERLPhase succeed\nExcellent technical training, speaking and writing skills\nAbility to work cooperatively in a team environment\nVery strong computer and business software skills\nExceptional organization and \"get it done\" skills\nBackground check results satisfactory to ERLPhase\nNegative drug test result(s)\n\nPreferred Technical Qualifications:\n\nExperience with electric power transmission, distribution, and generation systems\nExperience in power systems protective relay and fault recorder use involving transmission\nlines and substations\nKnowledge of advanced communication protocols and communication system architecture\nExperience being a part of project teams and leading teams\nExpert knowledge of system protection, integration and automation applications\nExperience using ERLPhase relay products for the last few years\n\nEqual Opportunity Employer\n\nERLPhase is an equal opportunity employer. Employment decisions are made without regard to\nrace, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or\nmental disability, genetic factors, military/veteran status or other characteristics protected by\nlaw.\n\n2 of 3 ERLPhase Power Technologies\n74 Scurfield Blvd, Winnipeg, MB Canada R3Y 1G4\nTel: 204-477-0591, Fax: 204-478-1697, Email: info@erlphase.com\nwww.erlphase.com\nDisability Accommodations\n\nERLPhase welcomes applications from people with disabilities. Applicants may request\nreasonable accommodation related to the materials or activities used throughout the selection\nprocess.\n\nRelocation\n\nThis position does not qualify for relocation. Candidates must reside in the territory for which the\nposition is being applied. To determine if eligible, please visit ERLPhase Power Technologies\nLtd.\n\nWork Eligibility\n\nCandidates must be legally authorized to work in the Country in which they reside and be able\nto have no restrictions to travel in-between Canada and the USA as needed. Work Visas will not\nbe supported for this position.\n\n3 of 3 ERLPhase Power Technologies\n74 Scurfield Blvd, Winnipeg, MB Canada R3Y 1G4\nTel: 204-477-0591, Fax: 204-478-1697, Email: info@erlphase.com\nwww.erlphase.com","datePosted":"2026-04-12T21:26:12.451Z","dateModified":"2026-04-12T21:26:12.451Z","hiringOrganization":{"@type":"Organization","name":"Erlphase","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d9b520a5e64bdfce093bc7c3"},"url":"https://jobsearcher.com/jobs/d9b520a5e64bdfce093bc7c3"}}