{"schemaVersion":"jobsearcher.job.v1","id":"d9b2f71c7cf2d3709f0d6f6a","url":"https://jobsearcher.com/jobs/d9b2f71c7cf2d3709f0d6f6a","canonicalUrl":"https://jobsearcher.com/jobs/d9b2f71c7cf2d3709f0d6f6a","title":"Support Analyst","description":"Order: 451\nSupport Analyst Job Description\n\nJob Summary:\nAt TempWorks, the Support Analyst is responsible for providing exceptional support to end users of a proprietary software package on a wide variety of issues. The Support Analyst identifies, researches, and resolves software related issues. The Support Analyst also responds to telephone calls, emails, and internal requests for software support. The Support Analyst documents, tracks, and monitors the problem to ensure a timely resolution.\n\nGeneral Responsibilities:\nCreate and maintain positive customer relationships\nUtilize help desk software to track and resolve software problems and requests\nCommunicate professionally and effectively with customers at all levels. Explain technical details in a plain, clear, and simple manner\nTroubleshoot and triage incoming support requests related to TempWorks' enterprise and hosted software solutions\nIdentify the nature of issues (e.g., software bugs, setup errors, corrupted data, user error) and escalate appropriately to internal teams\nRequired to be on-call for support issues during non-business hours on a rotating basis\nWillingness to learn new technologies as they become available\nAssist in the development of online FAQs and knowledge base\nLearning and understanding of all aspects of the TempWorks products, including the core enterprise system, Web Center, and other ancillary product lines\nReport all billable hours and expenses\nPerforms other related duties as assigned\n\nRequired Skills and Abilities:\nExcellent verbal and written communication skills\nExcellent interpersonal and customer service skills\nProficient in Microsoft Office Suite or related software\nExcellent organization skills and attention to detail\nBasic understanding of Software procedures and systems such as SQL\nAbility to work independently\n\nEducation and Experience:\nAssociates degree or higher preferred\n1+ years of customer service experience\nAbility to be self-taught in a variety of software applications and languages\nAbility to learn new technologies, software platforms, and retain information quickly\nTeam player with goal-oriented personality\nAbility to work with non-technical end users on first level support issues\n\nPhysical Requirements:\nProlonged periods sitting at desk and working on a computer\nMust be able to lift up to 10 pounds at times\n\nCompensation and Benefits\n\nThe pay range for this role is: $40,000 - $55,000\n\nTempWorks Software offers a comprehensive benefits package and provides eligible employees with an opportunity to enroll in various benefit programs, subject to applicable waiting periods. This includes the following:\n\nPaid Time Off\nHoliday Pay\nVolunteer Time Off\nMedical Insurance\nHealth Savings Account with Employer Contribution\nDental Insurance\nVision Insurance\n401(k) with Employer Match\nLife Insurance and AD&D\nShort-Term and Long-Term Disability Insurance\nPaid and Unpaid Leave of Absences\n\nApplicants have rights under Federal Employment Laws\nEmployee Polygraph Protection Act (EPPA) Poster\n“Know Your Rights: Workplace Discrimination is Illegal” Poster\nFamily and Medical Leave Act (FMLA) Poster","company":"Tempworks Software","rawCompany":"tempworks software","city":"Bloomington","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-07-15T11:25:17.299Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Analyst","description":"Order: 451\nSupport Analyst Job Description\n\nJob Summary:\nAt TempWorks, the Support Analyst is responsible for providing exceptional support to end users of a proprietary software package on a wide variety of issues. The Support Analyst identifies, researches, and resolves software related issues. The Support Analyst also responds to telephone calls, emails, and internal requests for software support. The Support Analyst documents, tracks, and monitors the problem to ensure a timely resolution.\n\nGeneral Responsibilities:\nCreate and maintain positive customer relationships\nUtilize help desk software to track and resolve software problems and requests\nCommunicate professionally and effectively with customers at all levels. Explain technical details in a plain, clear, and simple manner\nTroubleshoot and triage incoming support requests related to TempWorks' enterprise and hosted software solutions\nIdentify the nature of issues (e.g., software bugs, setup errors, corrupted data, user error) and escalate appropriately to internal teams\nRequired to be on-call for support issues during non-business hours on a rotating basis\nWillingness to learn new technologies as they become available\nAssist in the development of online FAQs and knowledge base\nLearning and understanding of all aspects of the TempWorks products, including the core enterprise system, Web Center, and other ancillary product lines\nReport all billable hours and expenses\nPerforms other related duties as assigned\n\nRequired Skills and Abilities:\nExcellent verbal and written communication skills\nExcellent interpersonal and customer service skills\nProficient in Microsoft Office Suite or related software\nExcellent organization skills and attention to detail\nBasic understanding of Software procedures and systems such as SQL\nAbility to work independently\n\nEducation and Experience:\nAssociates degree or higher preferred\n1+ years of customer service experience\nAbility to be self-taught in a variety of software applications and languages\nAbility to learn new technologies, software platforms, and retain information quickly\nTeam player with goal-oriented personality\nAbility to work with non-technical end users on first level support issues\n\nPhysical Requirements:\nProlonged periods sitting at desk and working on a computer\nMust be able to lift up to 10 pounds at times\n\nCompensation and Benefits\n\nThe pay range for this role is: $40,000 - $55,000\n\nTempWorks Software offers a comprehensive benefits package and provides eligible employees with an opportunity to enroll in various benefit programs, subject to applicable waiting periods. This includes the following:\n\nPaid Time Off\nHoliday Pay\nVolunteer Time Off\nMedical Insurance\nHealth Savings Account with Employer Contribution\nDental Insurance\nVision Insurance\n401(k) with Employer Match\nLife Insurance and AD&D\nShort-Term and Long-Term Disability Insurance\nPaid and Unpaid Leave of Absences\n\nApplicants have rights under Federal Employment Laws\nEmployee Polygraph Protection Act (EPPA) Poster\n“Know Your Rights: Workplace Discrimination is Illegal” Poster\nFamily and Medical Leave Act (FMLA) Poster","datePosted":"2026-07-15T11:25:17.299Z","dateModified":"2026-07-15T11:25:17.299Z","hiringOrganization":{"@type":"Organization","name":"Tempworks Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bloomington","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d9b2f71c7cf2d3709f0d6f6a"},"url":"https://jobsearcher.com/jobs/d9b2f71c7cf2d3709f0d6f6a"}}