{"schemaVersion":"jobsearcher.job.v1","id":"d9a788b78497ead8fb8d760c","url":"https://jobsearcher.com/jobs/d9a788b78497ead8fb8d760c","canonicalUrl":"https://jobsearcher.com/jobs/d9a788b78497ead8fb8d760c","title":"Data Client Support Analyst","description":"The Data Client Support Analyst provides front-line and advanced technical support to clients using SpiderRock’s historical datasets, analytics products, realtime market data services, and the MLink API. This role partners closely with Product, Data Engineering, Quant, DevOps, and Infrastructure teams to ensure reliable data delivery, exceptional customer service, and continuous operational improvement. This is a full-time salaried position in our Chicago office and will report directly to the Head of Data Client Support. WHAT YOU WILL DOClient Support – Core Responsibilities (L1 & L2) Serve as the primary point of contact for client inquiries related to historical datasets, analytics files, real-time market data feeds, and the MLink API. Diagnose and resolve client-reported issues involving data quality, API implementation, file delivery, permissions, and connectivity. Escalate advanced or high-complexity issues to Product Managers, Quant Engineers, or Development teams, providing clear diagnostics, logs, and reproduction steps. Collaborate with Network & Infrastructure teams to address real-time data delivery outages or latency issues. Issue Tracking & Documentation Maintain detailed and accurate Jira tickets for all client issues and internal escalations. Conduct periodic audits to identify recurring problems, root causes, and improvement opportunities. Update and maintain internal runbooks covering troubleshooting procedures, system behaviors, and support workflows for historical data and data delivery systems. Sales & Client Success Support Partner with Sales teams to support trial user onboarding and ensure successful technical evaluation. Provide guidance that helps transition trial users into long-term, fully onboarded clients. Historical Data Responsibilities Work with Data Engineering and Product teams to investigate and resolve historical data quality issues and perform backfill or regeneration tasks when required. Manage client entitlements for historical datasets and communicate entitlement changes or usage updates. Support new client onboarding by explaining dataset schemas, delivery mechanisms, and recommended usage patterns. MLink API (Real-Time Market Data) Provide Level 1 and Level 2 support for the MLink API, SpiderRock’s high performance real-time options market data interface. Troubleshoot API connectivity, usage, and performance issues using REST and WebSocket tools (e.g., Postman). Participate in QA testing for new API features to validate functionality and data accuracy. Manage and audit real-time data entitlements to ensure compliance with exchange market data rules. Internal Data Process & Infrastructure Support Collaborate proactively with DevOps and Quant teams to address data pipeline issues, schema changes, and infrastructure updates before they impact production systems. Monitor AWS and Snowflake usage and cost trends; prepare monthly reports highlighting anomalies, risks, and optimization opportunities. Administer internal access rights for historical databases across AWS and on Prem environments. Maintain and monitor automated file management processes and basic scripting used to support dataset distribution. Ensure availability, accuracy, and integrity of historical datasets by monitoring data dependencies and addressing issues promptly. Review internal operational processes, identify gaps or inefficiencies, and propose improvements to enhance reliability and reduce manual workload. WHAT SPIDERROCK IS LOOKING FOR4-year college degree in Finance, Economics, Mathematics or Computer Science or related discipline or equivalent work experience Current Series 7 and 63 licenses, a plus but not required to obtain  Previous financial industry or trading experience a plus 2+ years of client support experience is a plus Strong SQL skills (querying, troubleshooting data discrepancies)  Ability to read/interpret logs (application logs, data pipeline logs)  Understanding of data structures, schemas, and file formats (CSV, Parquet, JSON, etc.)  Familiarity with statistical or financial datasets (options, equities, market data preferred) Working knowledge of REST and WebSocket APIs  Ability to test endpoints using tools like Postman, curl, or equivalent  Understanding of authentication methods (tokens, keys, OAuth)  Ability to interpret API responses, errors, and rate-limits Basic scripting using Python, Bash, or PowerShell  Ability to work with automated ingestion or filemanagement scripts Familiarity with AWS (S3, EC2, IAM), or similar cloud environments  Basic Snowflake knowledge (desirable)  Understanding of networking concepts (latency, connectivity, firewalls) Ability to resolve issues in a timely manner Ability to prioritize workload in an efficient manner Experience with DevOps tools such as Jira and Confluence Excellent communication and organizational skills, team player, and collaboration with other groups Professional and motivated attitude Strong interpersonal skills and ability to manage multiple issues in a fast-paced, high pressure technology environment Independent self-starter and strong attention to detail WHAT TO EXPECTHighly competitive pay, benefits and bonus structureHealth insurance (medical, dental, vision)Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)Discounted pet insuranceProgressive time off benefits (unlimited PTO, maternity leave, paternal leave)Wellness programsZen Den for meditation, naps, nursing, or just to decompressWork with high-caliber and innovative professionalsAccess to unlimited snacks and beverages in our lounge areaMonthly, Quarterly, and Semi-Annual company sponsored events401K Safe Harbor Plan and MatchOnsite gym membership Divvy bike accessA fun and collaborative environment","company":"Spiderrock","rawCompany":"spiderrock","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T17:52:35.520Z","occupations":[{"code":"15-2051.00","title":"Data Scientists","slug":"data-scientists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Data Client Support Analyst","description":"The Data Client Support Analyst provides front-line and advanced technical support to clients using SpiderRock’s historical datasets, analytics products, realtime market data services, and the MLink API. This role partners closely with Product, Data Engineering, Quant, DevOps, and Infrastructure teams to ensure reliable data delivery, exceptional customer service, and continuous operational improvement. This is a full-time salaried position in our Chicago office and will report directly to the Head of Data Client Support. WHAT YOU WILL DOClient Support – Core Responsibilities (L1 & L2) Serve as the primary point of contact for client inquiries related to historical datasets, analytics files, real-time market data feeds, and the MLink API. Diagnose and resolve client-reported issues involving data quality, API implementation, file delivery, permissions, and connectivity. Escalate advanced or high-complexity issues to Product Managers, Quant Engineers, or Development teams, providing clear diagnostics, logs, and reproduction steps. Collaborate with Network & Infrastructure teams to address real-time data delivery outages or latency issues. Issue Tracking & Documentation Maintain detailed and accurate Jira tickets for all client issues and internal escalations. Conduct periodic audits to identify recurring problems, root causes, and improvement opportunities. Update and maintain internal runbooks covering troubleshooting procedures, system behaviors, and support workflows for historical data and data delivery systems. Sales & Client Success Support Partner with Sales teams to support trial user onboarding and ensure successful technical evaluation. Provide guidance that helps transition trial users into long-term, fully onboarded clients. Historical Data Responsibilities Work with Data Engineering and Product teams to investigate and resolve historical data quality issues and perform backfill or regeneration tasks when required. Manage client entitlements for historical datasets and communicate entitlement changes or usage updates. Support new client onboarding by explaining dataset schemas, delivery mechanisms, and recommended usage patterns. MLink API (Real-Time Market Data) Provide Level 1 and Level 2 support for the MLink API, SpiderRock’s high performance real-time options market data interface. Troubleshoot API connectivity, usage, and performance issues using REST and WebSocket tools (e.g., Postman). Participate in QA testing for new API features to validate functionality and data accuracy. Manage and audit real-time data entitlements to ensure compliance with exchange market data rules. Internal Data Process & Infrastructure Support Collaborate proactively with DevOps and Quant teams to address data pipeline issues, schema changes, and infrastructure updates before they impact production systems. Monitor AWS and Snowflake usage and cost trends; prepare monthly reports highlighting anomalies, risks, and optimization opportunities. Administer internal access rights for historical databases across AWS and on Prem environments. Maintain and monitor automated file management processes and basic scripting used to support dataset distribution. Ensure availability, accuracy, and integrity of historical datasets by monitoring data dependencies and addressing issues promptly. Review internal operational processes, identify gaps or inefficiencies, and propose improvements to enhance reliability and reduce manual workload. WHAT SPIDERROCK IS LOOKING FOR4-year college degree in Finance, Economics, Mathematics or Computer Science or related discipline or equivalent work experience Current Series 7 and 63 licenses, a plus but not required to obtain  Previous financial industry or trading experience a plus 2+ years of client support experience is a plus Strong SQL skills (querying, troubleshooting data discrepancies)  Ability to read/interpret logs (application logs, data pipeline logs)  Understanding of data structures, schemas, and file formats (CSV, Parquet, JSON, etc.)  Familiarity with statistical or financial datasets (options, equities, market data preferred) Working knowledge of REST and WebSocket APIs  Ability to test endpoints using tools like Postman, curl, or equivalent  Understanding of authentication methods (tokens, keys, OAuth)  Ability to interpret API responses, errors, and rate-limits Basic scripting using Python, Bash, or PowerShell  Ability to work with automated ingestion or filemanagement scripts Familiarity with AWS (S3, EC2, IAM), or similar cloud environments  Basic Snowflake knowledge (desirable)  Understanding of networking concepts (latency, connectivity, firewalls) Ability to resolve issues in a timely manner Ability to prioritize workload in an efficient manner Experience with DevOps tools such as Jira and Confluence Excellent communication and organizational skills, team player, and collaboration with other groups Professional and motivated attitude Strong interpersonal skills and ability to manage multiple issues in a fast-paced, high pressure technology environment Independent self-starter and strong attention to detail WHAT TO EXPECTHighly competitive pay, benefits and bonus structureHealth insurance (medical, dental, vision)Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)Discounted pet insuranceProgressive time off benefits (unlimited PTO, maternity leave, paternal leave)Wellness programsZen Den for meditation, naps, nursing, or just to decompressWork with high-caliber and innovative professionalsAccess to unlimited snacks and beverages in our lounge areaMonthly, Quarterly, and Semi-Annual company sponsored events401K Safe Harbor Plan and MatchOnsite gym membership Divvy bike accessA fun and collaborative environment","datePosted":"2026-04-12T17:52:35.520Z","dateModified":"2026-04-12T17:52:35.520Z","hiringOrganization":{"@type":"Organization","name":"Spiderrock","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d9a788b78497ead8fb8d760c"},"url":"https://jobsearcher.com/jobs/d9a788b78497ead8fb8d760c"}}