Museum Host - Dolly's Life of Many Colors Museum - PT & FT Hourly

About the MuseumLocated in downtown Nashville inside Dolly Parton’s SongTeller Hotel, Dolly’s Life of Many Colors Museum invites guests to step into the extraordinary story of Dolly Parton— her Smoky Mountain childhood, her music, films, philanthropy, and the values that shaped her life. Spanning more than 20,000 square feet, the museum takes visitors behind the scenes of iconic moments while celebrating the heart, humor, and generosity that define Dolly’s legacy.Every guest who walks through our doors should feel the same warmth, joy, and sense of possibility that Dolly brings to the world. Our team makes that happen.Position SummaryMuseum Hosts are the heart of the guest experience within the museum environment. They serve as welcoming guides, wayfinders, and storytellers throughout the galleries—helping create a seamless, engaging, and comfortable journey for every visitor.Hosts ensure every guest feels seen, cared for, and excited to explore—while contributing to an environment that is safe, inclusive, and grounded in thoughtful, story-driven experiences and sound judgment in day-to-day interactions.What You’ll DoWelcome & Guest ExperienceGreet every guest with warmth, enthusiasm, and genuine hospitalityCreate a welcoming environment that reflects Dolly’s kindness, humor, and authenticityProvide clear information about exhibits, museum experiences, and amenitiesHelp guests navigate the space and ensure everyone feels comfortable and includedTicketing & EntryAssist with ticket sales and reservationsAnswer questions about museum experiences and offeringsUse handheld ticket scanners or entry technology to support accurate and efficient guest entryGallery & Exhibit SupportServe as a friendly presence throughout the museum galleriesHelp maintain an engaging, respectful environment for exhibitsShare exhibit information in a way that helps bring Dolly’s story to life and encourages curiosityHelp create a space where guests feel comfortable, respected, and free to engage at their own paceSupport the operation of interactive exhibits and theater experiences, including ushering guests and initiating show elements using simple digital controlsFollow and communicate museum guidelines such as photography and social media policies in a friendly, guest-focused waySafety & AwarenessFollow museum safety and emergency procedures, helping maintain a calm and organized environmentRecognize when a situation requires additional support and communicate clearly with leadershipSupport an inclusive environment by assisting guests with accessibility needs when appropriateEvents & Group SupportAssist with the preparation, execution, and breakdown of special events, including morning, evening, and after-hours programming as scheduledHelp facilitate group visits, providing orientation, wayfinding, and support for larger partiesAdapt to changing event needs while maintaining a calm, guest-focused presenceOperational SupportAssist with opening and closing proceduresMonitor guest flow and support overall museum operationsSupport other Guest Experience Team roles as needed to ensure a seamless overall operationCare of SpaceHelp maintain clean, welcoming, and guest-ready environments throughout the museumSupport light custodial tasks such as tidying, resetting spaces, and addressing spills or minor clean-up needsTake shared responsibility for the overall presentation and care of the museumWhat Makes a Great HostWe’re looking for people who naturally bring warmth, kindness, and a sense of fun to their work.Ideal candidates:Enjoy connecting with people from around the worldAre energized by creating memorable guest experiencesTake pride in representing Dolly’s values of generosity, authenticity, and positivityHelp create an environment where every guest feels safe, welcomed, and includedAre thoughtful and balanced in how they support both guests and the teamCommunicate clearly and kindly with guests and teammatesQualificationsPrevious customer service, hospitality, retail, or museum experience preferredStrong interpersonal and communication skillsComfortable working in a fast-paced guest environmentAbility to stand and move throughout the museum for extended periodsAvailability for weekends, holidays, and peak tourism periodsComfortable working flexible hours for special events including evenings and weekendsWhy Join UsWorking at Dolly’s Life of Many Colors Museum means helping bring an extraordinary story to life for visitors from around the world. Every day is an opportunity to share joy, inspire curiosity, and make someone’s visit unforgettable.If you believe in treating people with kindness, celebrating creativity, and spreading a little sparkle wherever you go—you’ll fit right in.A Shared PurposeWhether in the galleries or in retail, every Host is part of the same story. We meet our guests at different moments in their visit—but we share one purpose:We inspire joy by bringing Dolly’s genuine spirit to everyone.