{"schemaVersion":"jobsearcher.job.v1","id":"d98edd9aed8326f31cd2edd5","url":"https://jobsearcher.com/jobs/d98edd9aed8326f31cd2edd5","canonicalUrl":"https://jobsearcher.com/jobs/d98edd9aed8326f31cd2edd5","title":"Technical Support Engineer 2","description":"We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You'll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.\r\nAt Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.\r\nWhat You'll Do\r\nEngage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.\r\nReproduce technical issues and dive into Datadog's 400+ integrations\r\nBecome demo certified and lead a three-pillar demo to customers\r\nParticipate in product conversations with internal teams based on feedback from client interactions\r\nTrain as a highly knowledgeable specialist in one or more Datadog product area(s)\r\nWork from a Datadog office 3 - 5 days per week\r\nWho You Are\r\nExperienced in multi-channel technical support at a SaaS company (2+ years of related experience)\r\nExperience in any of these or similar technologies\r\nKubernetes\r\nDocker\r\nCloud (AWS, GCP, Azure)\r\nLinux\r\nSystem administration\r\nAn engineer with previous technical troubleshooting and/or programming experience\r\nSelf-motivated, detail-attentive, and have a desire for continuous learning\r\nA critical thinker who defaults to a client-centric approach\r\nAn effective written and verbal communicator\r\nA tinkerer with some programming experience and a basic knowledge of Linux\r\nAble to work a rotating schedule that requires weekend availability\r\nDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.\r\nBenefits and Growth\r\nBest-in-breed onboarding\r\nGenerous global benefits\r\nIntra-departmental mentor and buddy program for in-house networking\r\nNew hire stock equity (RSUs) and employee stock purchase plan (ESPP)\r\nContinuous professional development, product training, and career pathing\r\nAn inclusive company culture, able to join our Community Guilds and Inclusion Talks\r\nAbout Datadog\r\nDatadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.\r\nEqual Opportunity at Datadog\r\nDatadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.\r\nDatadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.\r\nPrivacy and AI Guidelines\r\nAny information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.\r\nJ-18808-Ljbffr","company":"Datadog","rawCompany":"datadog","city":"Jamestown","state":"ND","isRemote":false,"isActive":false,"createdAt":"2026-06-26T02:22:35.794Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer 2","description":"We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You'll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.\r\nAt Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.\r\nWhat You'll Do\r\nEngage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.\r\nReproduce technical issues and dive into Datadog's 400+ integrations\r\nBecome demo certified and lead a three-pillar demo to customers\r\nParticipate in product conversations with internal teams based on feedback from client interactions\r\nTrain as a highly knowledgeable specialist in one or more Datadog product area(s)\r\nWork from a Datadog office 3 - 5 days per week\r\nWho You Are\r\nExperienced in multi-channel technical support at a SaaS company (2+ years of related experience)\r\nExperience in any of these or similar technologies\r\nKubernetes\r\nDocker\r\nCloud (AWS, GCP, Azure)\r\nLinux\r\nSystem administration\r\nAn engineer with previous technical troubleshooting and/or programming experience\r\nSelf-motivated, detail-attentive, and have a desire for continuous learning\r\nA critical thinker who defaults to a client-centric approach\r\nAn effective written and verbal communicator\r\nA tinkerer with some programming experience and a basic knowledge of Linux\r\nAble to work a rotating schedule that requires weekend availability\r\nDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.\r\nBenefits and Growth\r\nBest-in-breed onboarding\r\nGenerous global benefits\r\nIntra-departmental mentor and buddy program for in-house networking\r\nNew hire stock equity (RSUs) and employee stock purchase plan (ESPP)\r\nContinuous professional development, product training, and career pathing\r\nAn inclusive company culture, able to join our Community Guilds and Inclusion Talks\r\nAbout Datadog\r\nDatadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.\r\nEqual Opportunity at Datadog\r\nDatadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.\r\nDatadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.\r\nPrivacy and AI Guidelines\r\nAny information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.\r\nJ-18808-Ljbffr","datePosted":"2026-06-26T02:22:35.794Z","dateModified":"2026-06-26T02:22:35.794Z","hiringOrganization":{"@type":"Organization","name":"Datadog","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jamestown","addressRegion":"ND","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d98edd9aed8326f31cd2edd5"},"url":"https://jobsearcher.com/jobs/d98edd9aed8326f31cd2edd5"}}