{"schemaVersion":"jobsearcher.job.v1","id":"d96f94d04764d274c321ae32","url":"https://jobsearcher.com/jobs/d96f94d04764d274c321ae32","canonicalUrl":"https://jobsearcher.com/jobs/d96f94d04764d274c321ae32","title":"Systems Engineer","description":"The Systems Engineer is responsible for assisting clients and staff with service tickets, administration, implementation, maintenance and projects pertaining (but not limited) to: network infrastructure, servers, virtual machines, image-based backup up solutions, Microsoft 365/Azure environments, MFA, client infrastructure, software migrations, third-party support remediation, advanced troubleshooting/diagnostics, and assisting clients with general questions. This role will also be responsible at times for administrative tasks such as audits and maintenance of client documentation as needed. This role requires professional and clear communication with staff, clients, and vendors.\nRequired Skills:\nThree or more years of IT support to commercial, education or government entities.\nThree or more years of experience (or combination of) configuring, installing/deploying, troubleshooting, and maintaining: Server based environments (Windows/Linux), VMware/Hyper-V, VPN’s, Switches/VLAN configurations, Workstations (Windows/Mac), image-based backup solutions, WiFi, Microsoft Office, Sharepoint, Onedrive and 365 administration, Cloud based applications, and AV.\nExperience using RMM and/or PSA/CRM tools are a plus\nExperience with POSH, Scripting a plus.\nAbility to have concise communications with owners, staff, and clients\nValid driver’s license and auto insurance (must submit proof of adequate coverage) U.S. citizen or authorized to work in the U.S.\nResponsibilities:\nThe Systems Engineer is responsible for but not limited to:\nKeeping client technical infrastructure maintained and running smoothly\nIdentifying, advising, and proactively resolving technical needs and pain points for clients and end users\nMaintaining positive relationships and providing outstanding service to our clients\nResponding to clients, internal staff, and service tickets in a timely manner\nCommunicating daily with staff for scheduling and maintaining appointments in PSA portal\nCompleting and executing Statements of Work\nReviewing your ticket entries for accuracy, spelling and completeness\nUpdating company and client documentation accurately and in a timely manner\nEnsuring you are meeting SLA’s\nEffectively and timely dealing with escalated client issues\nBeing available during normal business hours by phone, dm, or email\nEmbodying and reinforcing the culture and mission of company core values\nRecognizing and notifying Service Manager of client issues which could affect the client/ business relationship (i.e.: financial distress, staffing changes, disgruntled employees, etc.)\nLocal travel will be required\nPlease apply on our BSSi2 Careers Page on our website for faster responses.\nJob Type: Full-time\nPay: $45,000.00 - $75,000.00 per year\nBenefits:\nHealth insurance\nPaid time off\nSchedule:\n8 hour shift\nMonday to Friday\nOn call\nAbility to commute/relocate:\nChicago, IL 60602: Reliably commute or planning to relocate before starting work (Required)\nApplication Question(s):\nOur SLA's require that our technicians can reach a client within one hour to be on site for emergencies. For that reason the applicant must be able to reach downtown Chicago within one hour. Are you able to do so?\nLicense/Certification:\nDriver's License (Preferred)\nAuto Insurance (Preferred)\nWork Location: Hybrid remote in Chicago, IL 60602","company":"Bssi2","rawCompany":"bssi2","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-11T14:23:57.591Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Systems Engineer","description":"The Systems Engineer is responsible for assisting clients and staff with service tickets, administration, implementation, maintenance and projects pertaining (but not limited) to: network infrastructure, servers, virtual machines, image-based backup up solutions, Microsoft 365/Azure environments, MFA, client infrastructure, software migrations, third-party support remediation, advanced troubleshooting/diagnostics, and assisting clients with general questions. This role will also be responsible at times for administrative tasks such as audits and maintenance of client documentation as needed. This role requires professional and clear communication with staff, clients, and vendors.\nRequired Skills:\nThree or more years of IT support to commercial, education or government entities.\nThree or more years of experience (or combination of) configuring, installing/deploying, troubleshooting, and maintaining: Server based environments (Windows/Linux), VMware/Hyper-V, VPN’s, Switches/VLAN configurations, Workstations (Windows/Mac), image-based backup solutions, WiFi, Microsoft Office, Sharepoint, Onedrive and 365 administration, Cloud based applications, and AV.\nExperience using RMM and/or PSA/CRM tools are a plus\nExperience with POSH, Scripting a plus.\nAbility to have concise communications with owners, staff, and clients\nValid driver’s license and auto insurance (must submit proof of adequate coverage) U.S. citizen or authorized to work in the U.S.\nResponsibilities:\nThe Systems Engineer is responsible for but not limited to:\nKeeping client technical infrastructure maintained and running smoothly\nIdentifying, advising, and proactively resolving technical needs and pain points for clients and end users\nMaintaining positive relationships and providing outstanding service to our clients\nResponding to clients, internal staff, and service tickets in a timely manner\nCommunicating daily with staff for scheduling and maintaining appointments in PSA portal\nCompleting and executing Statements of Work\nReviewing your ticket entries for accuracy, spelling and completeness\nUpdating company and client documentation accurately and in a timely manner\nEnsuring you are meeting SLA’s\nEffectively and timely dealing with escalated client issues\nBeing available during normal business hours by phone, dm, or email\nEmbodying and reinforcing the culture and mission of company core values\nRecognizing and notifying Service Manager of client issues which could affect the client/ business relationship (i.e.: financial distress, staffing changes, disgruntled employees, etc.)\nLocal travel will be required\nPlease apply on our BSSi2 Careers Page on our website for faster responses.\nJob Type: Full-time\nPay: $45,000.00 - $75,000.00 per year\nBenefits:\nHealth insurance\nPaid time off\nSchedule:\n8 hour shift\nMonday to Friday\nOn call\nAbility to commute/relocate:\nChicago, IL 60602: Reliably commute or planning to relocate before starting work (Required)\nApplication Question(s):\nOur SLA's require that our technicians can reach a client within one hour to be on site for emergencies. For that reason the applicant must be able to reach downtown Chicago within one hour. Are you able to do so?\nLicense/Certification:\nDriver's License (Preferred)\nAuto Insurance (Preferred)\nWork Location: Hybrid remote in Chicago, IL 60602","datePosted":"2026-08-11T14:23:57.591Z","dateModified":"2026-08-11T14:23:57.591Z","hiringOrganization":{"@type":"Organization","name":"Bssi2","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d96f94d04764d274c321ae32"},"url":"https://jobsearcher.com/jobs/d96f94d04764d274c321ae32"}}