Emergency Dispatch QA & Continuous Improvement Lead

APCO International is seeking a Quality Assurance and Quality Improvement Specialist dedicated to enhancing emergency communications in the Salt Lake Valley. The role involves evaluating call quality, monitoring compliance with agency standards, and collaborating with various departments for operational improvement.The ideal candidate should have substantial experience in emergency dispatch, with a focus on quality assurance, training, and employee development. Strong communication and analytical skills are essential for coaching and feedback in this fast-paced environment.J-18808-Ljbffr