{"schemaVersion":"jobsearcher.job.v1","id":"d8cebcda1136a334eb2dedc6","url":"https://jobsearcher.com/jobs/d8cebcda1136a334eb2dedc6","canonicalUrl":"https://jobsearcher.com/jobs/d8cebcda1136a334eb2dedc6","title":"Entry Level Security Admin","description":"Key Responsibilities include:\nManage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others\nTroubleshoot and repair failed IT hardware in retail store and/or office settings\nPick up shipped good service parts and drop off defective service parts on a timely basis\nProvide exceptional customer service\nEdit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)\nPerformance review metrics include the following:\nSLA achievement\nCustomer Service scores\nInventory movement and accuracy\nSafety\nCompliance related training and follow through\nService call management\nMaintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards\nKeep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules\nFocus on safety at all times -- including maintaining a safe driving record\nAdditional Responsibilities may include, but are not limited to:\nComplete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed\nComplete staging / integration services of IT hardware as needed\nInstallation or cabling projects may require travel\nExtensive driving required in company provided vehicle\nMay be assigned other duties as needed\nPay: $28.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nExperience:\ncabling : 2 years (Preferred)\ncomputer hardware / software installation : 2 years (Preferred)\nInventory management: 2 years (Preferred)\nserver, network, mainframe or applications: 1 year (Preferred)\nActive Directory: 2 years (Preferred)\nEnd user support: 2 years (Preferred)\nWork Location: In person","company":"Pomeroy Technologies","rawCompany":"pomeroy technologies","city":"Urbandale","state":"IA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:07:42.193Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Entry Level Security Admin","description":"Key Responsibilities include:\nManage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others\nTroubleshoot and repair failed IT hardware in retail store and/or office settings\nPick up shipped good service parts and drop off defective service parts on a timely basis\nProvide exceptional customer service\nEdit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)\nPerformance review metrics include the following:\nSLA achievement\nCustomer Service scores\nInventory movement and accuracy\nSafety\nCompliance related training and follow through\nService call management\nMaintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards\nKeep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules\nFocus on safety at all times -- including maintaining a safe driving record\nAdditional Responsibilities may include, but are not limited to:\nComplete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed\nComplete staging / integration services of IT hardware as needed\nInstallation or cabling projects may require travel\nExtensive driving required in company provided vehicle\nMay be assigned other duties as needed\nPay: $28.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nExperience:\ncabling : 2 years (Preferred)\ncomputer hardware / software installation : 2 years (Preferred)\nInventory management: 2 years (Preferred)\nserver, network, mainframe or applications: 1 year (Preferred)\nActive Directory: 2 years (Preferred)\nEnd user support: 2 years (Preferred)\nWork Location: In person","datePosted":"2026-08-06T15:07:42.193Z","dateModified":"2026-08-06T15:07:42.193Z","hiringOrganization":{"@type":"Organization","name":"Pomeroy Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Urbandale","addressRegion":"IA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d8cebcda1136a334eb2dedc6"},"url":"https://jobsearcher.com/jobs/d8cebcda1136a334eb2dedc6"}}