Firstmark Customer Service Representative - START June 1st

Nelnet Job OpportunityNelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.Respond to incoming borrower interactions (inbound & outbound calls, web-chats) and provided follow-up on inquires as needed.External candidates must reside within 60 miles of Lincoln, NE or Brownsville, TX to be eligible for this role.Start Date: June 1, 2026Training hours: 8:00am – 4:30pm CSTPermanent Schedule after Training: 11:35AM-8:05PM CSTPay rate: $16.00 per hourJob Responsibilities:Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophyContribute to Continuous Process ImprovementEnsure integrity of date and informationUpdate information on accounts in the Loan Servicing and/or consolidation systems.Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.Contact customers on accounts, including outbound customer contact when appropriate.Negotiate transactions in accordance with established laws, regulations, and policiesServe as a resource person with them as needed, including assisting new associates with training needs.Education: High school degree or equivalent required.Experience: 1 to 3 year customer service experience and/or general office experience preferred.Competencies – Skills/Knowledge/Abilities:Knowledge of student loan industry, Loan Servicing and/or Originations systems preferred.Service ExcellenceStrong oral and written communication skillsListening comprehension, reading comprehensionTeamworkAccuracy/Attention to DetailWork with MS OfficeBusiness MathProblem SolvingManaging Multiple PrioritiesOur benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.Nelnet is a Drug Free and Tobacco Free Workplace.