{"schemaVersion":"jobsearcher.job.v1","id":"d87dbdaf78c8ac7b72fd422c","url":"https://jobsearcher.com/jobs/d87dbdaf78c8ac7b72fd422c","canonicalUrl":"https://jobsearcher.com/jobs/d87dbdaf78c8ac7b72fd422c","title":"Solution Architect","description":"Role Description\n\nPosition Title: Solution Architect\n\nReports to: Senior Director of Strategic Solutions Group\n\nDirect Reports: None\n\nDepartment: Strategic Solutions Group\n\nRole Purpose:\nThe Solution Architect plays a critical role in designing, configuring, and delivering S-Docs solutions across onboarding, professional services, and custom implementations. This hands-on, customer-facing position ensures clients realize value quickly through scalable architecture, clear guidance, and seamless deployment experiences. You will collaborate closely with Sales, Customer Success, Product, Support and Engineering to translate business requirements into technical solutions, streamline implementation processes, and support customer enablement as S-Docs continues to scale.\nKey Job responsibilities:\n\nSolution Design & Architecture\nLead technical solution design during onboarding, professional services, and technical support engagements.\nTranslate customer requirements into scalable S-Docs configurations and Salesforce-based solutions.\nConfigure and implement S-Docs templates, workflows, and integrations using Apex, Flows, LWCs, and other Salesforce technologies.\nTroubleshoot and resolve issues during implementation and post-sale production usage to ensure high-quality delivery.\nDocument requirements, technical specifications, and completed solutions for internal continuity.\nMaintain and expand a solution catalog and best-practice architecture patterns.\nCustomer-Facing Delivery & Enablement\nServe as a trusted advisor by simplifying complex technical concepts for both technical and non-technical audiences.\nDeliver customer training and enablement during and after implementation.\nProvide proactive and reactive guidance on S-Docs best practices.\nParticipate in POCs, solution demonstrations, and scope definition for Statements of Work.\nSupport customers through go-live, adoption, and long-term success.\nCross-Functional Collaboration\nWork closely with Customer Success, Sales, Product, Support and Engineering to ensure smooth handoffs, identify risks, and resolve technical challenges.\nSurface customer insights, technical gaps, and enhancement requests to inform the product roadmap.\nRepresent the customer perspective in discussions on scalability, usability, and feature development.\nPartner with Sales on technical feasibility assessments and level-of-effort estimates.\nPartner with Support and Engineering on post-sale production use case optimization.\nPartner with Product on backlog and roadmap prioritization based directly on customer feedback.\nProcess Improvement\nContribute to improving onboarding and implementation processes to enhance consistency, efficiency, and time-to-value.\nContribute to product prioritization through direct input based on 1:1 customer interactions.\nHelp refine internal tools, documentation, and delivery methodologies as the team scales.\nExternal Representation\nRepresent S-Docs at customer onsite visits and industry events such as Dreamforce and Salesforce World Tours.\n\nAn ideal candidate for this position will have the following skills:\n\nTechnical Skills\n3–5+ years of hands-on technical experience (Solution Architect, Senior Salesforce Admin, Technical Consultant, or similar).\nStrong Salesforce expertise: configuration, object model, automation, Apex, Flows, LWCs, Visualforce, SOQL, and platform best practices.\nExperience with SaaS onboarding, professional services, or enterprise implementations.\nAbility to translate business requirements into technical system designs.\nUnderstanding of API integrations, workflow automation, middleware, and event-driven architectures.\nFamiliarity with data management, data modeling, validation rules, deduplication, ETL tools, and governance best practices.\nStrong understanding of Salesforce security (roles, profiles, permission sets, sharing).\nExperience integrating Salesforce with external systems (REST/SOAP APIs, MuleSoft, Informatica, external objects, OAuth, platform events).\n(Preferred) Experience with multi-cloud architecture (Salesforce + AWS/Azure), Git/Copado/Gearset, and one or more programming languages (HTML, CSS, Java, C++, Python).\nProfessional & Communication Skills\nAbility to assess business objectives, propose design options, and drive stakeholder alignment.\nExcellent communication skills with the ability to present complex technical information clearly.\nStrong organization and ability to manage multiple customer engagements.\nCustomer-first mindset and commitment to delivering high-quality experiences.\nStrong problem-solving skills and a passion for continuous learning.\n\nExperience:\n3–7 years of experience in technical consulting, application engineering, onboarding/implementation, or professional services.\nExperience in SaaS, enterprise software, or system integration strongly preferred.\nPrior experience configuring software solutions or supporting technical customer workflows.\nCertifications\nRequired:\nSalesforce Administrator\nSales Cloud Consultant\nStrongly Preferred:\nPlatform App Builder\nPlatform Developer I/II\nOmniStudio Developer\n\nEducation:\n\nBachelor’s degree required (Engineering or Technical discipline preferred).\n\nS-Docs Company Specific Information\n\nLocation of the Role:\n\nThis is a remote role. Ideal candidates are based near Ann Arbor, Michigan, and available for occasional onsite collaboration or company events. Remote candidates will be required to travel based on need.\n\nAbout the Company\nS-Docs is a leading cloud-based software-as-a-service (SaaS) document automation product built for the Salesforce and HubSpot platforms. Since our establishment in 2010, we have been providing innovative document creation and e-signature solutions to a diverse range of businesses, from international Fortune 50 companies to startups. Our mission is to simplify document workflow automation to increase productivity, enhance the customer experience, and accelerate business success.","company":"Sdocs","rawCompany":"sdocs","city":"Ann Arbor","state":"MI","isRemote":false,"isActive":true,"createdAt":"2026-04-23T08:41:00.040Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solution Architect","description":"Role Description\n\nPosition Title: Solution Architect\n\nReports to: Senior Director of Strategic Solutions Group\n\nDirect Reports: None\n\nDepartment: Strategic Solutions Group\n\nRole Purpose:\nThe Solution Architect plays a critical role in designing, configuring, and delivering S-Docs solutions across onboarding, professional services, and custom implementations. This hands-on, customer-facing position ensures clients realize value quickly through scalable architecture, clear guidance, and seamless deployment experiences. You will collaborate closely with Sales, Customer Success, Product, Support and Engineering to translate business requirements into technical solutions, streamline implementation processes, and support customer enablement as S-Docs continues to scale.\nKey Job responsibilities:\n\nSolution Design & Architecture\nLead technical solution design during onboarding, professional services, and technical support engagements.\nTranslate customer requirements into scalable S-Docs configurations and Salesforce-based solutions.\nConfigure and implement S-Docs templates, workflows, and integrations using Apex, Flows, LWCs, and other Salesforce technologies.\nTroubleshoot and resolve issues during implementation and post-sale production usage to ensure high-quality delivery.\nDocument requirements, technical specifications, and completed solutions for internal continuity.\nMaintain and expand a solution catalog and best-practice architecture patterns.\nCustomer-Facing Delivery & Enablement\nServe as a trusted advisor by simplifying complex technical concepts for both technical and non-technical audiences.\nDeliver customer training and enablement during and after implementation.\nProvide proactive and reactive guidance on S-Docs best practices.\nParticipate in POCs, solution demonstrations, and scope definition for Statements of Work.\nSupport customers through go-live, adoption, and long-term success.\nCross-Functional Collaboration\nWork closely with Customer Success, Sales, Product, Support and Engineering to ensure smooth handoffs, identify risks, and resolve technical challenges.\nSurface customer insights, technical gaps, and enhancement requests to inform the product roadmap.\nRepresent the customer perspective in discussions on scalability, usability, and feature development.\nPartner with Sales on technical feasibility assessments and level-of-effort estimates.\nPartner with Support and Engineering on post-sale production use case optimization.\nPartner with Product on backlog and roadmap prioritization based directly on customer feedback.\nProcess Improvement\nContribute to improving onboarding and implementation processes to enhance consistency, efficiency, and time-to-value.\nContribute to product prioritization through direct input based on 1:1 customer interactions.\nHelp refine internal tools, documentation, and delivery methodologies as the team scales.\nExternal Representation\nRepresent S-Docs at customer onsite visits and industry events such as Dreamforce and Salesforce World Tours.\n\nAn ideal candidate for this position will have the following skills:\n\nTechnical Skills\n3–5+ years of hands-on technical experience (Solution Architect, Senior Salesforce Admin, Technical Consultant, or similar).\nStrong Salesforce expertise: configuration, object model, automation, Apex, Flows, LWCs, Visualforce, SOQL, and platform best practices.\nExperience with SaaS onboarding, professional services, or enterprise implementations.\nAbility to translate business requirements into technical system designs.\nUnderstanding of API integrations, workflow automation, middleware, and event-driven architectures.\nFamiliarity with data management, data modeling, validation rules, deduplication, ETL tools, and governance best practices.\nStrong understanding of Salesforce security (roles, profiles, permission sets, sharing).\nExperience integrating Salesforce with external systems (REST/SOAP APIs, MuleSoft, Informatica, external objects, OAuth, platform events).\n(Preferred) Experience with multi-cloud architecture (Salesforce + AWS/Azure), Git/Copado/Gearset, and one or more programming languages (HTML, CSS, Java, C++, Python).\nProfessional & Communication Skills\nAbility to assess business objectives, propose design options, and drive stakeholder alignment.\nExcellent communication skills with the ability to present complex technical information clearly.\nStrong organization and ability to manage multiple customer engagements.\nCustomer-first mindset and commitment to delivering high-quality experiences.\nStrong problem-solving skills and a passion for continuous learning.\n\nExperience:\n3–7 years of experience in technical consulting, application engineering, onboarding/implementation, or professional services.\nExperience in SaaS, enterprise software, or system integration strongly preferred.\nPrior experience configuring software solutions or supporting technical customer workflows.\nCertifications\nRequired:\nSalesforce Administrator\nSales Cloud Consultant\nStrongly Preferred:\nPlatform App Builder\nPlatform Developer I/II\nOmniStudio Developer\n\nEducation:\n\nBachelor’s degree required (Engineering or Technical discipline preferred).\n\nS-Docs Company Specific Information\n\nLocation of the Role:\n\nThis is a remote role. Ideal candidates are based near Ann Arbor, Michigan, and available for occasional onsite collaboration or company events. Remote candidates will be required to travel based on need.\n\nAbout the Company\nS-Docs is a leading cloud-based software-as-a-service (SaaS) document automation product built for the Salesforce and HubSpot platforms. Since our establishment in 2010, we have been providing innovative document creation and e-signature solutions to a diverse range of businesses, from international Fortune 50 companies to startups. Our mission is to simplify document workflow automation to increase productivity, enhance the customer experience, and accelerate business success.","datePosted":"2026-04-23T08:41:00.040Z","dateModified":"2026-04-23T08:41:00.040Z","hiringOrganization":{"@type":"Organization","name":"Sdocs","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ann Arbor","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d87dbdaf78c8ac7b72fd422c"},"url":"https://jobsearcher.com/jobs/d87dbdaf78c8ac7b72fd422c"}}