{"schemaVersion":"jobsearcher.job.v1","id":"d83df5926b8d4920549baec1","url":"https://jobsearcher.com/jobs/d83df5926b8d4920549baec1","canonicalUrl":"https://jobsearcher.com/jobs/d83df5926b8d4920549baec1","title":"3rd Line Support Engineer / Technical Support Engineer","description":"The 3rd Line Support Engineer / Technical Support Engineer will be responsible for providing advanced technical support, incident resolution, and change delivery for business-critical applications and financial data platforms.\r\nThe role focuses on troubleshooting complex issues, maintaining data integrity, implementing approved changes, and ensuring the stability and performance of production systems.\r\nKey Responsibilities\r\n3rd Line Technical Support\r\nAct as the highest escalation point for complex technical incidents beyond 1st and 2nd line support teams.\r\nInvestigate, diagnose, and resolve application, database, and data-related issues.\r\nPerform root cause analysis (RCA) for recurring and high-impact incidents.\r\nDevelop permanent fixes and document known errors, solutions, and workarounds.\r\nEnsure incidents and service requests are resolved within agreed SLAs and OLAs.\r\nProvide out-of-hours support when required.\r\nChange Delivery & Release Support\r\nDeliver approved application and database changes following established governance and release processes.\r\nConduct technical analysis and impact assessments for change requests.\r\nSupport deployments, configuration updates, and production releases.\r\nCollaborate with development, QA, and infrastructure teams to ensure smooth implementation of changes.\r\nContribute to process improvements and operational efficiency initiatives.\r\nBusiness Data Maintenance\r\nSupport and maintain business-critical financial data across production and non-production environments.\r\nPerform data validation, reconciliation, correction, and investigation activities.\r\nEnsure the integrity, consistency, and accuracy of business data.\r\nSupport reporting and operational teams with data-related queries and issue resolution.\r\nCreate and maintain automation tools to improve support processes and operational effectiveness.\r\nRequired Skills & Experience\r\nStrong experience supporting financial data systems or financial services applications.\r\nAdvanced Microsoft Excel skills, including: Complex formulas, Pivot Tables, Data analysis, Macros,\r\nStrong VBA development experience for automation, tooling, and operational support utilities.\r\nAdvanced Microsoft SQL Server experience, including: writing and optimizing complex SQL queries, stored procedures, functions, performance tuning, data investigation and troubleshooting\r\nExperience working with large and complex datasets.\r\nExcellent analytical and problem-solving skills.\r\nTechnical Skills\r\n.NET application support and troubleshooting.\r\nSQL Server Administration and Support.\r\nDatabase deployment and release management.\r\nApplication monitoring and incident management.\r\nData analysis and reconciliation.\r\nPrevious experience in a 3rd Line (L3) Support environment.\r\nKnowledge of ITIL processes, including Incident, Problem, and Change Management.\r\nExperience supporting business-critical or data-intensive platforms.\r\nExposure to release management and production support processes.\r\nExperience in a client-facing support environment.\r\nWe're grateful for your interest in joining our team. Kindly note that only applicants whose experience and qualifications most closely align with the role will be contacted for the next steps. Thank you for your understanding.\r\nJ-18808-Ljbffr","company":"UST","rawCompany":"ust","city":"Poland","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:37:07.791Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"3rd Line Support Engineer / Technical Support Engineer","description":"The 3rd Line Support Engineer / Technical Support Engineer will be responsible for providing advanced technical support, incident resolution, and change delivery for business-critical applications and financial data platforms.\r\nThe role focuses on troubleshooting complex issues, maintaining data integrity, implementing approved changes, and ensuring the stability and performance of production systems.\r\nKey Responsibilities\r\n3rd Line Technical Support\r\nAct as the highest escalation point for complex technical incidents beyond 1st and 2nd line support teams.\r\nInvestigate, diagnose, and resolve application, database, and data-related issues.\r\nPerform root cause analysis (RCA) for recurring and high-impact incidents.\r\nDevelop permanent fixes and document known errors, solutions, and workarounds.\r\nEnsure incidents and service requests are resolved within agreed SLAs and OLAs.\r\nProvide out-of-hours support when required.\r\nChange Delivery & Release Support\r\nDeliver approved application and database changes following established governance and release processes.\r\nConduct technical analysis and impact assessments for change requests.\r\nSupport deployments, configuration updates, and production releases.\r\nCollaborate with development, QA, and infrastructure teams to ensure smooth implementation of changes.\r\nContribute to process improvements and operational efficiency initiatives.\r\nBusiness Data Maintenance\r\nSupport and maintain business-critical financial data across production and non-production environments.\r\nPerform data validation, reconciliation, correction, and investigation activities.\r\nEnsure the integrity, consistency, and accuracy of business data.\r\nSupport reporting and operational teams with data-related queries and issue resolution.\r\nCreate and maintain automation tools to improve support processes and operational effectiveness.\r\nRequired Skills & Experience\r\nStrong experience supporting financial data systems or financial services applications.\r\nAdvanced Microsoft Excel skills, including: Complex formulas, Pivot Tables, Data analysis, Macros,\r\nStrong VBA development experience for automation, tooling, and operational support utilities.\r\nAdvanced Microsoft SQL Server experience, including: writing and optimizing complex SQL queries, stored procedures, functions, performance tuning, data investigation and troubleshooting\r\nExperience working with large and complex datasets.\r\nExcellent analytical and problem-solving skills.\r\nTechnical Skills\r\n.NET application support and troubleshooting.\r\nSQL Server Administration and Support.\r\nDatabase deployment and release management.\r\nApplication monitoring and incident management.\r\nData analysis and reconciliation.\r\nPrevious experience in a 3rd Line (L3) Support environment.\r\nKnowledge of ITIL processes, including Incident, Problem, and Change Management.\r\nExperience supporting business-critical or data-intensive platforms.\r\nExposure to release management and production support processes.\r\nExperience in a client-facing support environment.\r\nWe're grateful for your interest in joining our team. Kindly note that only applicants whose experience and qualifications most closely align with the role will be contacted for the next steps. Thank you for your understanding.\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:37:07.791Z","dateModified":"2026-08-09T00:37:07.791Z","hiringOrganization":{"@type":"Organization","name":"UST","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Poland","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d83df5926b8d4920549baec1"},"url":"https://jobsearcher.com/jobs/d83df5926b8d4920549baec1"}}