IT Support Specialist

Job SummaryThe IT Support Specialist is responsible for the coordination of a variety of support functions as they relate to the computers systems and functions at Summit Pathology. These include activities such as handling IT call-center and helpdesk issues as well as the coordination of requests for services between users and operating or applications systems staff, training or assisting users with various systems applications, responding to various problems and coordinating with operations or technical staff to effect solutions or enhance systems performance and providing assistance in scheduling special productions requirements. This individual is also responsible for an inventory of a variety of equipment, supplies and materials related to the hardware and software of Summit Pathology operations.Duties and ResponsibilitiesAct as product coordinator for Summit IT Help Desk PlatformThe IT Help Desk Platform includes but is not inclusive of all technology used to maintain and manage the IT help desk including support ticket software, asset inventory, and IT documentation repositoriesMaintain and manage any updates or upgrades for platformMaintain a working relationship with platform vendor(s) and say current with platform functions and capabilitiesMaintain a comprehensive IT asset inventory including hardware, software, licenses and peripheralsDefine, create and produce reports as needed from Director of IT or leadership staffCoordinate any configuration changes with help desk platform vendorCommunicate and coordinate updates, maintenance, challenges, or configuration changes with the Director of ITProvide Direct Support for LIS platformCollaborate with LIS Administrator issues directly related to LIS support issuesTroubleshoot and escalate LIS related issues to LIS vendorCoordinate with LIS vendor to resolve issuesMaintain strong working knowledge of LIS platform for end-user supportProvide technical support for all IT productsLaptops, desktops, VoIP phones, copiers, printers, fax machinesConfigure and deploy new devicesCoordinate with IT Network Coordinator to maintain updates and upgrades for all workstation operating systems and software productsProvide training and assistance to usersCreate, maintain, and manage all user login accountsAdminister New Hire orientation and trainingAct as a support liaison for computer operations, communication, resolving, and or initiating the resolution of problems and or concernsMake recommendations concerning new IT related equipment or softwareCoordinate with Director of IT and other IT support staff when problems require additional analysis or assistanceContribute to IT goals by accomplishing related duties as requiredResponsible for assisting coverage while other IT staff are out of officeAvailable for after hours on-call support on a rotating scheduleAbility to work remote but available for on-site support within 1 hour of any required support ticketProvide support as needed to other IT staffOther job duties as assignedCore BehaviorsAt Summit Pathology customer service and can-do attitude are what we want to see from our teams. We expect team members to:Collaborate and contribute to teamworkBe responsive to changeFoster diversity and inclusion, respect othersEncourage open communication and cooperationFoster continuous performance improvementMentor and teach when you canConduct yourself in a professional manner as outlined in the Code of Conduct and pursuant to policies and procedures as stated in the Summit Pathology handbook.QualificationsAssociates Degree or higher or an equivalent combination of education and experience2+ years related experienceExperience in customer service in a technological environmentKnowledge of a variety of hardware and software , programming languages and technology systemsAbility to work independentlyAbility to maintain necessary levels of confidentiality to protect patient privacyPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Constant standing, walking, sitting, hand use, vision, hearing and noise, as well as stooping/bending, reaching, kneeling, squatting, and climbing stairsExertion of 20-50 lbs. of force occasionally, and/or 10-25 lbs. of force frequently, and/or greater than negligible up to 10 lbs. of force constantly to move objectsPerform work within a laboratory and near electrical instruments, computers, and other laboratory equipment and chemicals