{"schemaVersion":"jobsearcher.job.v1","id":"d7cc9701b00a3422856bc05a","url":"https://jobsearcher.com/jobs/d7cc9701b00a3422856bc05a","canonicalUrl":"https://jobsearcher.com/jobs/d7cc9701b00a3422856bc05a","title":"Help Desk Specialist","description":"Position Overview:\nThe Help Desk Specialist is responsible for providing advanced technical support across enterprise systems and cloud platforms, ensuring the smooth operation of IT hardware, software, and services. This role supports a wide range of IT functions including troubleshooting, system maintenance, endpoint configuration, and end-user support. The ideal candidate will bring a minimum of five years of experience supporting enterprise environments, along with a strong background in Microsoft 365, VPNs, and mobile device management.\nKey Responsibilities:\nProvide expert help desk support for enterprise IT systems and cloud services, including Microsoft 365, AWS, and Google platforms.\nAccurately document, track, and resolve support tickets using help desk software.\nTroubleshoot issues related to software, hardware, VPN connectivity, Office 365, printers, and mobile devices.\nConduct proactive system maintenance, including patching, updates, and antivirus management.\nDeploy and configure standard device images and operating system settings across user devices.\nSupport and troubleshoot conference room AV setups, including projectors, screens, and audio equipment.\nMaintain detailed device inventory, apply appropriate security configurations, and manage refresh cycles for IT assets.\nRequired Qualifications:\nEducation: Bachelor’s degree in Information Technology, Computer Science, or a related field.\nSecurity Clearance: Must hold or be eligible to obtain a Public Trust security clearance.\nExperience:\n5+ years of experience as an Enterprise Services Desk Specialist.\nIn-depth knowledge of Microsoft 365, VPN configurations, security protocols, and mobile device platforms.\nJob Type: Full-time\nPay: $23.63 - $28.46 per hour\nBenefits:\n401(k)\nDental insurance\nSchedule:\n8 hour shift\nApplication Question(s):\nAre you an US Citizen\nExperience:\nMicrosoft Dynamics 365: 5 years (Preferred)\nVPN: 5 years (Preferred)\nWork Location: On the road","company":"Practical Solutions","rawCompany":"practical solutions","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-04T15:14:45.005Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Specialist","description":"Position Overview:\nThe Help Desk Specialist is responsible for providing advanced technical support across enterprise systems and cloud platforms, ensuring the smooth operation of IT hardware, software, and services. This role supports a wide range of IT functions including troubleshooting, system maintenance, endpoint configuration, and end-user support. The ideal candidate will bring a minimum of five years of experience supporting enterprise environments, along with a strong background in Microsoft 365, VPNs, and mobile device management.\nKey Responsibilities:\nProvide expert help desk support for enterprise IT systems and cloud services, including Microsoft 365, AWS, and Google platforms.\nAccurately document, track, and resolve support tickets using help desk software.\nTroubleshoot issues related to software, hardware, VPN connectivity, Office 365, printers, and mobile devices.\nConduct proactive system maintenance, including patching, updates, and antivirus management.\nDeploy and configure standard device images and operating system settings across user devices.\nSupport and troubleshoot conference room AV setups, including projectors, screens, and audio equipment.\nMaintain detailed device inventory, apply appropriate security configurations, and manage refresh cycles for IT assets.\nRequired Qualifications:\nEducation: Bachelor’s degree in Information Technology, Computer Science, or a related field.\nSecurity Clearance: Must hold or be eligible to obtain a Public Trust security clearance.\nExperience:\n5+ years of experience as an Enterprise Services Desk Specialist.\nIn-depth knowledge of Microsoft 365, VPN configurations, security protocols, and mobile device platforms.\nJob Type: Full-time\nPay: $23.63 - $28.46 per hour\nBenefits:\n401(k)\nDental insurance\nSchedule:\n8 hour shift\nApplication Question(s):\nAre you an US Citizen\nExperience:\nMicrosoft Dynamics 365: 5 years (Preferred)\nVPN: 5 years (Preferred)\nWork Location: On the road","datePosted":"2026-08-04T15:14:45.005Z","dateModified":"2026-08-04T15:14:45.005Z","hiringOrganization":{"@type":"Organization","name":"Practical Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d7cc9701b00a3422856bc05a"},"url":"https://jobsearcher.com/jobs/d7cc9701b00a3422856bc05a"}}