{"schemaVersion":"jobsearcher.job.v1","id":"d7b3d8b2c2cf1f79151c010b","url":"https://jobsearcher.com/jobs/d7b3d8b2c2cf1f79151c010b","canonicalUrl":"https://jobsearcher.com/jobs/d7b3d8b2c2cf1f79151c010b","title":"Residential Aid","description":"SUMMARY: Provide courteous and effective services to patients, co-workers, and guests in support of clinical operations; admit new patients into Residential Treatment Programs, ensure the accuracy of patient demographic, billing and insurance information in the health record systems; and participate in a wide variety of administrative and cross-departmental processes facilitating access to treatment, retention, and integration of services for patients in both Residential Programs.\n\nAvailable Shift: Mon - Fr 8:00 AM to 4:30 PM\n\nESSENTIAL RESPONSIBILITIES AND TASKS:\n\nAdmit new patients into the Residential Programs using CODA’s Electronic Health Record System, obtaining necessary Releases of Information, assisting the patient fill out intake paperwork, searching the patient’s belongings to ensure safety and appropriateness, notifying the patient’s insurance to lock in their specific plan during this treatment episode and provide a warm hand off to clinical staff.\nIn coordination with CODA’s admissions team and the Site Support Manager, assist with scheduling new patient intakes. Assist patients that need to reactivate or renew their Oregon Health Plan Insurance after becoming an OHP Assister.\nUtilize online insurance verification systems to confirm insurance information is valid and accurate for patients prior to their appointment. Utilize internal and external resources to verify coverage levels and authorization requirements, seeking help through appropriate channels where required.\nObtain, manage and process Food Stamp cards for patients twice a month. Explain to patients the reasoning for this process and assist them with filling out the application. Maintain a good working relationship with OHA DHS Self Sufficiency representative to obtain cards in a timely manner and work through process issues.\nProvide excellent customer service both in person and over the telephone, being prompt and courteous while delivering accurate and helpful information; facilitate effective connections to other resources and services within CODA where appropriate to prospective clients.\nOpen, manage, and close the admit building for the programs, ensuring areas are secured and orderly, with designated materials and signage. Ensure areas remain tidy and welcoming for patients. Seek additional assistance where needed to resolve facility or patient-related issues.\nManage paper health records, including creating, filing, closing, and ensuring handling of records is compliant with CODA policy and HIPAA regulations.\nConsistent attendance and punctuality are required of this position.\nAttend scheduled team meetings and trainings.\nAchieve outcomes using methods that align with CODA’s mission and values:\nCommunicate accurately and positively about recovery and the use of evidence-based treatments.\nUse data and science to identify barriers, overcome obstacles, and inform decisions.\nBe financially responsible; avoid waste, document accurately, seek new opportunities to serve.\nDemonstrate compassion and respect for others.\n\nSECONDARY RESPONSIBILITIES AND TASKS:\n\nProvide coverage for other positions on a short-term basis as needed.\nParticipate in agency or team-based initiatives and projects as needed.\n\nSUPERVISORY RESPONSIBILITIES:\n\nThis position does not have supervisory responsibilities, but may provide training to less experienced team members.\n\nREQUIRED EDUCATION, EXPERIENCE:\n\nPreferred minimum to have a High School Diploma or GED.\nPreferred: additional education or training in practice management, medical office support, and/or administrative support processes.\nPreferred: 2 years of relevant customer service experience in a similar non-profit and/or health care environment.\n\nCOMPETENCIES AND SKILLS:\n\nPractices good customer service techniques with patients and co-workers, including using service-oriented language, open and positive tone and body language, prompt and accurate responses to requests for information, and a positive no-fault approach to issue resolution.\nIs knowledgeable about and appropriately applies procedures, requirements, regulations, and policies related to health care operations.\nEstablishes and maintains professional communications and boundaries while managing complex situations and interacting with individuals diagnosed with substance use or co-occurring conditions; limits interactions with patients and guests to those appropriate for their own scope of work, and seeks the assistance of supervisor when appropriate.\nUtilizes both oral and written communications skills to effectively communicate with patients, co-workers, community resources, supervisors, and various other individuals encountered in the course of performing work while maintaining patient confidentiality and establishing professional rapport.\nAble to operate a computer, utilize basic MS Office programs, and effectively navigate and maintain patient records in an electronic medical records system.\nUses verbal de-escalation techniques when working with upset individual on the phone or in person.\nUses a positive tone and helpful disposition while explaining procedures and enforcing policy. Displays empathy and patience when assisting others who are struggling to understand concepts or complete tasks.\nIs accurate and detailed when working with procedures and data.\nAwareness of surroundings, and the ability to recognize situations that create safety concerns, disrupt the treatment environment, breach confidentiality, or otherwise conflict with CODA policy.\n\nREQUIRED CERTIFICATIONS AND LICENSES:\n\nMay be required to attain a Basic Life Support (BLS) certification or ability to acquire within 90 days of hire.\nCrisis prevention training completion within 90 days of hire.\n\nPHYSICAL DEMANDS:\n\nMust be able to follow infection control practices and safely work in patient-focused environment.\nMust be able to perform Basic Life Support for 15 minutes continuously if certified in BLS.\nMust be able to occasionally lift up to 25 lbs.\nMust be able to operate a personal computer for prolonged periods, including reading from a computer monitor, keyboarding, and using a mouse.\nMust be able to speak and hear sufficiently to communicate effectively by phone or in person at normal volumes.\nMust be able to sit, stand, walk, reach, bend, and handle objects.\nMust be able to move from desk to patient counter and open and close heavy file drawers.\n\nOTHER REQUIREMENTS:\n\nA negative result on all pre-employment, reasonable basis, and post-accident drug screens.\nAn acceptable criminal record as determined by DHS, the Oregon Administrative Rules, and the Oregon Revised Statutes.","company":"Codainc","rawCompany":"codainc","city":"Gresham","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-10-06T19:21:26.269Z","occupations":[{"code":"43-6013.00","title":"Medical Secretaries and Administrative Assistants","slug":"medical-secretaries-and-administrative-assistants"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"623220","title":"Residential Mental Health and Substance Abuse Facilities","slug":"residential-mental-health-and-substance-abuse-facilities"},{"code":"621420","title":"Outpatient Mental Health and Substance Abuse Centers","slug":"outpatient-mental-health-and-substance-abuse-centers"},{"code":"623990","title":"Other Residential Care Facilities","slug":"other-residential-care-facilities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Residential Aid","description":"SUMMARY: Provide courteous and effective services to patients, co-workers, and guests in support of clinical operations; admit new patients into Residential Treatment Programs, ensure the accuracy of patient demographic, billing and insurance information in the health record systems; and participate in a wide variety of administrative and cross-departmental processes facilitating access to treatment, retention, and integration of services for patients in both Residential Programs.\n\nAvailable Shift: Mon - Fr 8:00 AM to 4:30 PM\n\nESSENTIAL RESPONSIBILITIES AND TASKS:\n\nAdmit new patients into the Residential Programs using CODA’s Electronic Health Record System, obtaining necessary Releases of Information, assisting the patient fill out intake paperwork, searching the patient’s belongings to ensure safety and appropriateness, notifying the patient’s insurance to lock in their specific plan during this treatment episode and provide a warm hand off to clinical staff.\nIn coordination with CODA’s admissions team and the Site Support Manager, assist with scheduling new patient intakes. Assist patients that need to reactivate or renew their Oregon Health Plan Insurance after becoming an OHP Assister.\nUtilize online insurance verification systems to confirm insurance information is valid and accurate for patients prior to their appointment. Utilize internal and external resources to verify coverage levels and authorization requirements, seeking help through appropriate channels where required.\nObtain, manage and process Food Stamp cards for patients twice a month. Explain to patients the reasoning for this process and assist them with filling out the application. Maintain a good working relationship with OHA DHS Self Sufficiency representative to obtain cards in a timely manner and work through process issues.\nProvide excellent customer service both in person and over the telephone, being prompt and courteous while delivering accurate and helpful information; facilitate effective connections to other resources and services within CODA where appropriate to prospective clients.\nOpen, manage, and close the admit building for the programs, ensuring areas are secured and orderly, with designated materials and signage. Ensure areas remain tidy and welcoming for patients. Seek additional assistance where needed to resolve facility or patient-related issues.\nManage paper health records, including creating, filing, closing, and ensuring handling of records is compliant with CODA policy and HIPAA regulations.\nConsistent attendance and punctuality are required of this position.\nAttend scheduled team meetings and trainings.\nAchieve outcomes using methods that align with CODA’s mission and values:\nCommunicate accurately and positively about recovery and the use of evidence-based treatments.\nUse data and science to identify barriers, overcome obstacles, and inform decisions.\nBe financially responsible; avoid waste, document accurately, seek new opportunities to serve.\nDemonstrate compassion and respect for others.\n\nSECONDARY RESPONSIBILITIES AND TASKS:\n\nProvide coverage for other positions on a short-term basis as needed.\nParticipate in agency or team-based initiatives and projects as needed.\n\nSUPERVISORY RESPONSIBILITIES:\n\nThis position does not have supervisory responsibilities, but may provide training to less experienced team members.\n\nREQUIRED EDUCATION, EXPERIENCE:\n\nPreferred minimum to have a High School Diploma or GED.\nPreferred: additional education or training in practice management, medical office support, and/or administrative support processes.\nPreferred: 2 years of relevant customer service experience in a similar non-profit and/or health care environment.\n\nCOMPETENCIES AND SKILLS:\n\nPractices good customer service techniques with patients and co-workers, including using service-oriented language, open and positive tone and body language, prompt and accurate responses to requests for information, and a positive no-fault approach to issue resolution.\nIs knowledgeable about and appropriately applies procedures, requirements, regulations, and policies related to health care operations.\nEstablishes and maintains professional communications and boundaries while managing complex situations and interacting with individuals diagnosed with substance use or co-occurring conditions; limits interactions with patients and guests to those appropriate for their own scope of work, and seeks the assistance of supervisor when appropriate.\nUtilizes both oral and written communications skills to effectively communicate with patients, co-workers, community resources, supervisors, and various other individuals encountered in the course of performing work while maintaining patient confidentiality and establishing professional rapport.\nAble to operate a computer, utilize basic MS Office programs, and effectively navigate and maintain patient records in an electronic medical records system.\nUses verbal de-escalation techniques when working with upset individual on the phone or in person.\nUses a positive tone and helpful disposition while explaining procedures and enforcing policy. Displays empathy and patience when assisting others who are struggling to understand concepts or complete tasks.\nIs accurate and detailed when working with procedures and data.\nAwareness of surroundings, and the ability to recognize situations that create safety concerns, disrupt the treatment environment, breach confidentiality, or otherwise conflict with CODA policy.\n\nREQUIRED CERTIFICATIONS AND LICENSES:\n\nMay be required to attain a Basic Life Support (BLS) certification or ability to acquire within 90 days of hire.\nCrisis prevention training completion within 90 days of hire.\n\nPHYSICAL DEMANDS:\n\nMust be able to follow infection control practices and safely work in patient-focused environment.\nMust be able to perform Basic Life Support for 15 minutes continuously if certified in BLS.\nMust be able to occasionally lift up to 25 lbs.\nMust be able to operate a personal computer for prolonged periods, including reading from a computer monitor, keyboarding, and using a mouse.\nMust be able to speak and hear sufficiently to communicate effectively by phone or in person at normal volumes.\nMust be able to sit, stand, walk, reach, bend, and handle objects.\nMust be able to move from desk to patient counter and open and close heavy file drawers.\n\nOTHER REQUIREMENTS:\n\nA negative result on all pre-employment, reasonable basis, and post-accident drug screens.\nAn acceptable criminal record as determined by DHS, the Oregon Administrative Rules, and the Oregon Revised Statutes.","datePosted":"2026-10-06T19:21:26.269Z","dateModified":"2026-10-06T19:21:26.269Z","hiringOrganization":{"@type":"Organization","name":"Codainc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gresham","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d7b3d8b2c2cf1f79151c010b"},"url":"https://jobsearcher.com/jobs/d7b3d8b2c2cf1f79151c010b"}}