{"schemaVersion":"jobsearcher.job.v1","id":"d76d87ff72df35b14ef2ec89","url":"https://jobsearcher.com/jobs/d76d87ff72df35b14ef2ec89","canonicalUrl":"https://jobsearcher.com/jobs/d76d87ff72df35b14ef2ec89","title":"Mitigation Project Manager","description":"Mitigation Project Manager\n\nPosition Summary\nAs a Mitigation Project Manager, you will be responsible for managing emergency restoration projects from the initial customer contact through project completion. You will oversee mitigation technicians, coordinate resources, communicate with customers and insurance representatives, prepare estimates, and ensure projects are completed safely, efficiently, and profitably.\n\nYou are expected to lead by example, provide exceptional customer service, maintain accurate documentation, and uphold SERVPRO® production standards while driving quality, efficiency, and profitability.\n\nEssential Responsibilities\nProject Management\nManage mitigation projects from first notice of loss through completion.\nPerform inspections, assess damage, and develop the appropriate scope of work.\n\nDevelop drying plans and mitigation strategies based on IICRC standards.\nSchedule crews, equipment, and subcontractors to maximize efficiency.\nMonitor project progress and adjust schedules as needed.\nEnsure all jobs meet SERVPRO® quality standards and customer expectations.\nLeadership\nLead and supervise mitigation technicians.\nProvide training, coaching, and daily direction to production crews.\nPromote a positive, team-oriented culture focused on accountability and continuous improvement.\nEnsure crews follow company safety policies and SERVPRO® procedures.\nCustomer & Insurance Communication\nServe as the primary point of contact for customers throughout the project.\nMaintain professional communication with homeowners, commercial clients, adjusters, property managers, and vendors.\nSet clear expectations and provide regular project updates.\nResolve customer concerns promptly and professionally.\nDocumentation & Administration\nMaintain complete and accurate job documentation, including moisture readings, photos, drying logs, and daily notes.\nReview job files for accuracy and completeness.\nEnsure all required documentation supports invoicing and insurance requirements.\nMonitor job profitability and production efficiencies.\nBusiness Development\nBuild and maintain relationships with insurance professionals, property managers, plumbers, contractors, and other referral partners.\nRepresent the company professionally in the community.\nSupport business development efforts when opportunities arise.\n\nPerformance Expectations\nSuccess in this role is measured by:\nHigh customer satisfaction.\nSafe, efficient project execution.\nAccurate estimates and documentation.\nStrong gross profit and job profitability.\nTimely project completion.\nEffective crew leadership and accountability.\nPositive communication with customers, teammates, and insurance partners.\nCompliance with SERVPRO® standards and company processes.\nQualifications\nHigh school diploma or GED required, college education preferred\nRestoration industry experience preferred.\nPrevious leadership or project management experience preferred.\n\nIICRC certifications preferred or willingness to obtain.\nValid driver's license with an acceptable driving record.\nStrong organizational, communication, and leadership skills.\nAbility to prioritize multiple projects in a fast-paced environment.\nAbility to pass a background check and drug screening, subject to applicable law.\nPhysical Requirements\nLift up to 50 pounds regularly and up to 100 pounds with assistance.\nClimb ladders and work at ceiling heights.\nWork in crawl spaces, attics, and other confined spaces.\nStand, walk, bend, kneel, and lift for extended periods.\nWork around cleaning agents, demolition materials, and restoration equipment.\nTravel locally and occasionally out of state as business needs require.\n\nBenefits\nCompetitive Salary\nPerformance-Based Bonus Opportunities\n401(k) with 3% Company Match\nHealth Insurance (Company pays 50% of employee premium)\nPaid Time Off (PTO)\nPaid Training and Professional Development\nCareer Advancement Opportunities","company":"Servpro Ne","rawCompany":"servpro ne","city":"Comstock Park","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:43:09.238Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"},{"code":"11-9161.00","title":"Emergency Management Directors","slug":"emergency-management-directors"}],"industries":[{"code":"562910","title":"Remediation Services","slug":"remediation-services"},{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"238390","title":"Other Building Finishing Contractors","slug":"other-building-finishing-contractors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Mitigation Project Manager","description":"Mitigation Project Manager\n\nPosition Summary\nAs a Mitigation Project Manager, you will be responsible for managing emergency restoration projects from the initial customer contact through project completion. You will oversee mitigation technicians, coordinate resources, communicate with customers and insurance representatives, prepare estimates, and ensure projects are completed safely, efficiently, and profitably.\n\nYou are expected to lead by example, provide exceptional customer service, maintain accurate documentation, and uphold SERVPRO® production standards while driving quality, efficiency, and profitability.\n\nEssential Responsibilities\nProject Management\nManage mitigation projects from first notice of loss through completion.\nPerform inspections, assess damage, and develop the appropriate scope of work.\n\nDevelop drying plans and mitigation strategies based on IICRC standards.\nSchedule crews, equipment, and subcontractors to maximize efficiency.\nMonitor project progress and adjust schedules as needed.\nEnsure all jobs meet SERVPRO® quality standards and customer expectations.\nLeadership\nLead and supervise mitigation technicians.\nProvide training, coaching, and daily direction to production crews.\nPromote a positive, team-oriented culture focused on accountability and continuous improvement.\nEnsure crews follow company safety policies and SERVPRO® procedures.\nCustomer & Insurance Communication\nServe as the primary point of contact for customers throughout the project.\nMaintain professional communication with homeowners, commercial clients, adjusters, property managers, and vendors.\nSet clear expectations and provide regular project updates.\nResolve customer concerns promptly and professionally.\nDocumentation & Administration\nMaintain complete and accurate job documentation, including moisture readings, photos, drying logs, and daily notes.\nReview job files for accuracy and completeness.\nEnsure all required documentation supports invoicing and insurance requirements.\nMonitor job profitability and production efficiencies.\nBusiness Development\nBuild and maintain relationships with insurance professionals, property managers, plumbers, contractors, and other referral partners.\nRepresent the company professionally in the community.\nSupport business development efforts when opportunities arise.\n\nPerformance Expectations\nSuccess in this role is measured by:\nHigh customer satisfaction.\nSafe, efficient project execution.\nAccurate estimates and documentation.\nStrong gross profit and job profitability.\nTimely project completion.\nEffective crew leadership and accountability.\nPositive communication with customers, teammates, and insurance partners.\nCompliance with SERVPRO® standards and company processes.\nQualifications\nHigh school diploma or GED required, college education preferred\nRestoration industry experience preferred.\nPrevious leadership or project management experience preferred.\n\nIICRC certifications preferred or willingness to obtain.\nValid driver's license with an acceptable driving record.\nStrong organizational, communication, and leadership skills.\nAbility to prioritize multiple projects in a fast-paced environment.\nAbility to pass a background check and drug screening, subject to applicable law.\nPhysical Requirements\nLift up to 50 pounds regularly and up to 100 pounds with assistance.\nClimb ladders and work at ceiling heights.\nWork in crawl spaces, attics, and other confined spaces.\nStand, walk, bend, kneel, and lift for extended periods.\nWork around cleaning agents, demolition materials, and restoration equipment.\nTravel locally and occasionally out of state as business needs require.\n\nBenefits\nCompetitive Salary\nPerformance-Based Bonus Opportunities\n401(k) with 3% Company Match\nHealth Insurance (Company pays 50% of employee premium)\nPaid Time Off (PTO)\nPaid Training and Professional Development\nCareer Advancement Opportunities","datePosted":"2026-08-06T15:43:09.238Z","dateModified":"2026-08-06T15:43:09.238Z","hiringOrganization":{"@type":"Organization","name":"Servpro Ne","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Comstock Park","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d76d87ff72df35b14ef2ec89"},"url":"https://jobsearcher.com/jobs/d76d87ff72df35b14ef2ec89"}}