Collections Specialist

B2B Collections Specialist Sparks Group has teamed with several prominent and successful companies in the Metro DC area to identify B2B Collections Specialist for contract, contract-to-hire and direct hire opportunities.Responsibilities: Notify customers of delinquent accounts by telephone, email and/or mailMake regularly scheduled collection calls to provide customers with account balance information and ensure promises-to-pay are metReview billing discrepancies including over-payments and short payments and resolve in a timely manner by requesting a credit memo or issuing a refundPrepare small-balance write-offs according to company policies and proceduresRecognition of significant credit risks and escalation of these matters are critical to sales and senior management when necessaryProvide weekly and monthly reporting to sales department and direct supervisor on customer accountsEstablish and maintain excellent working relationships with managed accountsPerform other duties as assignedQualifications/Background Profile: High School Diploma or equivalent required2+ years of commercial collections experience in a fast-paced, high-volume environmentBilling and/or Accounts Receivable knowledge is highly desiredStrong working knowledge of the Fair Debt Collection Act and state and federal laws concerning commercial collection activitiesHigh-level proficiency with Microsoft Office Suite products including Advanced ExcelLarger ERP software experience is requiredMust have exceptional verbal and written communication skillsAble to consistently meet deadlines and work independently using guidelines and instructions givenMust be customer friendly and professional at all timesSparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.