{"schemaVersion":"jobsearcher.job.v1","id":"d74bd8967183710ef174fe1e","url":"https://jobsearcher.com/jobs/d74bd8967183710ef174fe1e","canonicalUrl":"https://jobsearcher.com/jobs/d74bd8967183710ef174fe1e","title":"Implementation Coordinator","description":"Implementation Coordinator Position Overview\nWe are seeking a detail-oriented and customer-focused Implementation Coordinator to support the successful onboarding and implementation of our software solutions. This role serves as a key point of contact for customers during the implementation process, coordinating activities across internal teams and ensuring a smooth transition from sales to active product use.\nThe ideal candidate is highly organized, proactive, and comfortable managing multiple projects simultaneously while delivering an exceptional customer experience.\nReports To\nImplementation Manager\nKey Responsibilities\n● Coordinate customer implementation projects from sign-on through go-live.\n● Serve as the primary point of contact for customers throughout the onboarding process.\n● Schedule and facilitate project meetings, training sessions, and status updates.\n● Develop and maintain implementation timelines, project plans, and documentation.\n● Identify if the customer is moving away from their initial Scope of Work and work with Internal Leadership to keep the customer on the right implementation path.\n● Assist with software setup, configuration, data migration coordination, and user onboarding activities.\n● Work with Implementation Manager to monitor project progress and proactively identify risks, issues, or delays.\n● Help maintain positive relationships with the customer alongside the Implementation Specialist through active communication and positive customer service.\n● Track project milestones and provide regular status updates to customers and internal leadership.\n● Maintain accurate project records within CRM and project management systems.\n● Work with Implementation Manager to support process improvement initiatives to enhance implementation efficiency and customer satisfaction.\n● Assist customers with adoption best practices and transition activities following implementation.\n● Help monitor the Implementation email inbox to assist customer needs and use internal resources when additional help is needed.\nQualificationsRequired\n● Bachelor's degree or equivalent work experience.\n● 1–4 years of experience in implementation, project coordination, customer onboarding, customer success, account management, or a related role.\n● Strong organizational skills and ability to manage multiple priorities simultaneously.\n● Excellent written and verbal communication skills.\n● Strong problem-solving and critical-thinking abilities.\n● Experience using Microsoft Office, Google Workspace, CRM systems, and project management tools.\n● Ability to work effectively in a fast-paced, customer-facing environment.\nPreferred\n● Experience working in a SaaS, software, or technology company.\n● Familiarity with project management methodologies and implementation best practices.\n● Experience with CRM platforms such as Salesforce, HubSpot, or similar systems.\n● Experience with project management tools such as Teamwork, Asana, Jira, or similar platforms.\n● Functional understanding of Excel: Basic formatting and functions to help with data and simple metrics.\n● Basic understanding of APIs, integrations, data imports, or software configuration processes.\nKey Competencies\n● Customer Relationship Management\n● Project Coordination\n● Stakeholder Communication\n● Time Management\n● Attention to Detail\n● Problem Solving\n● Process Improvement\n● Cross-Functional Collaboration\n● Technical Aptitude\nBenefits:\n● 401(k) matching\n● Dental, Vision and Health insurance\n● Paid time off\nWork Location: In person\nPay: From $50,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nApplication Question(s):\nDo you currently live in or within commuting distance of Plano, TX?\nAre you willing to work 100% onsite in our Plano office?\nAre you legally authorized to work in the United States without employer sponsorship now or in the future?\nAre you willing to undergo a background check in accordance with local law/regulations?\nWork Location: In person","company":"Anterasoftwar","rawCompany":"anterasoftwar","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-03T19:35:27.912Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Coordinator","description":"Implementation Coordinator Position Overview\nWe are seeking a detail-oriented and customer-focused Implementation Coordinator to support the successful onboarding and implementation of our software solutions. This role serves as a key point of contact for customers during the implementation process, coordinating activities across internal teams and ensuring a smooth transition from sales to active product use.\nThe ideal candidate is highly organized, proactive, and comfortable managing multiple projects simultaneously while delivering an exceptional customer experience.\nReports To\nImplementation Manager\nKey Responsibilities\n● Coordinate customer implementation projects from sign-on through go-live.\n● Serve as the primary point of contact for customers throughout the onboarding process.\n● Schedule and facilitate project meetings, training sessions, and status updates.\n● Develop and maintain implementation timelines, project plans, and documentation.\n● Identify if the customer is moving away from their initial Scope of Work and work with Internal Leadership to keep the customer on the right implementation path.\n● Assist with software setup, configuration, data migration coordination, and user onboarding activities.\n● Work with Implementation Manager to monitor project progress and proactively identify risks, issues, or delays.\n● Help maintain positive relationships with the customer alongside the Implementation Specialist through active communication and positive customer service.\n● Track project milestones and provide regular status updates to customers and internal leadership.\n● Maintain accurate project records within CRM and project management systems.\n● Work with Implementation Manager to support process improvement initiatives to enhance implementation efficiency and customer satisfaction.\n● Assist customers with adoption best practices and transition activities following implementation.\n● Help monitor the Implementation email inbox to assist customer needs and use internal resources when additional help is needed.\nQualificationsRequired\n● Bachelor's degree or equivalent work experience.\n● 1–4 years of experience in implementation, project coordination, customer onboarding, customer success, account management, or a related role.\n● Strong organizational skills and ability to manage multiple priorities simultaneously.\n● Excellent written and verbal communication skills.\n● Strong problem-solving and critical-thinking abilities.\n● Experience using Microsoft Office, Google Workspace, CRM systems, and project management tools.\n● Ability to work effectively in a fast-paced, customer-facing environment.\nPreferred\n● Experience working in a SaaS, software, or technology company.\n● Familiarity with project management methodologies and implementation best practices.\n● Experience with CRM platforms such as Salesforce, HubSpot, or similar systems.\n● Experience with project management tools such as Teamwork, Asana, Jira, or similar platforms.\n● Functional understanding of Excel: Basic formatting and functions to help with data and simple metrics.\n● Basic understanding of APIs, integrations, data imports, or software configuration processes.\nKey Competencies\n● Customer Relationship Management\n● Project Coordination\n● Stakeholder Communication\n● Time Management\n● Attention to Detail\n● Problem Solving\n● Process Improvement\n● Cross-Functional Collaboration\n● Technical Aptitude\nBenefits:\n● 401(k) matching\n● Dental, Vision and Health insurance\n● Paid time off\nWork Location: In person\nPay: From $50,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nApplication Question(s):\nDo you currently live in or within commuting distance of Plano, TX?\nAre you willing to work 100% onsite in our Plano office?\nAre you legally authorized to work in the United States without employer sponsorship now or in the future?\nAre you willing to undergo a background check in accordance with local law/regulations?\nWork Location: In person","datePosted":"2026-08-03T19:35:27.912Z","dateModified":"2026-08-03T19:35:27.912Z","hiringOrganization":{"@type":"Organization","name":"Anterasoftwar","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d74bd8967183710ef174fe1e"},"url":"https://jobsearcher.com/jobs/d74bd8967183710ef174fe1e"}}