{"schemaVersion":"jobsearcher.job.v1","id":"d73305bb5b337b119ff86f90","url":"https://jobsearcher.com/jobs/d73305bb5b337b119ff86f90","canonicalUrl":"https://jobsearcher.com/jobs/d73305bb5b337b119ff86f90","title":"Technical Support Engineer","description":"Technical Support Engineer\r\nThe Technical Support Engineer will play a crucial role in providing exceptional customer support, training, and testing services. This role involves understanding customer needs, developing test scenarios, and leveraging data to improve the customer experience.\r\nTelevic Conference develops, manufactures, and markets conferencing solutions to high-profile customers worldwide, including the United Nations, the European Parliament, the French Senate, and similar entities.\r\nWhat's in it for you?\r\nChance to work on state-of-the-art products in a sustainable market.\r\nFull-time contract with an internationally successful company rooted in Belgium.\r\nAttractive salary and personalized Televic Bonus Plan plus legal benefits.\r\nEnvironment driven by teamwork and a constant will to innovate.\r\nOpportunity to deliver quality—what we stand for.\r\nStimulating, no-nonsense mentality that values your unique talents and growth.\r\nKey Responsibilities\r\nProvide advanced technical support and resolve customer issues efficiently, managing escalated technical troubleshooting and ensuring prompt resolution.\r\nIdentify product training needs and conduct training sessions to ensure customers are proficient in using our products.\r\nDesign test procedures and scenarios based on product specifications and customer feedback; conduct thorough testing to ensure product reliability and performance.\r\nAnalyze system usage data and customer feedback to identify patterns and areas for improvement; develop insights and recommendations to enhance customer satisfaction.\r\nCollaborate with product management and R&D teams to address escalated issues and provide a continuous customer feedback loop.\r\nIdentify upselling and cross-selling opportunities during customer interactions.\r\nCollaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer requirements are met.\r\nProfessional Skills We're Looking For\r\nBachelor's degree in Computer Science, Engineering, or a related field.\r\n1–2 years of customer success or technical support experience.\r\nStrong technical troubleshooting and problem-solving skills.\r\nExcellent communication and training delivery abilities.\r\nExperience in testing and quality assurance processes.\r\nProficient in data analysis and interpreting system usage metrics.\r\nFluent in English and French.\r\nWillingness to travel 10–15% of the time.\r\nTelevic Belgium\r\nOur HQ with over 300 colleagues!\r\nWe are an equal-opportunity employer. All qualified applicants will receive consideration for employment.\r\nJ-18808-Ljbffr","company":"Televic Group","rawCompany":"televic group","city":"Cedar Grove","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:42:34.512Z","occupations":[{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Technical Support Engineer\r\nThe Technical Support Engineer will play a crucial role in providing exceptional customer support, training, and testing services. This role involves understanding customer needs, developing test scenarios, and leveraging data to improve the customer experience.\r\nTelevic Conference develops, manufactures, and markets conferencing solutions to high-profile customers worldwide, including the United Nations, the European Parliament, the French Senate, and similar entities.\r\nWhat's in it for you?\r\nChance to work on state-of-the-art products in a sustainable market.\r\nFull-time contract with an internationally successful company rooted in Belgium.\r\nAttractive salary and personalized Televic Bonus Plan plus legal benefits.\r\nEnvironment driven by teamwork and a constant will to innovate.\r\nOpportunity to deliver quality—what we stand for.\r\nStimulating, no-nonsense mentality that values your unique talents and growth.\r\nKey Responsibilities\r\nProvide advanced technical support and resolve customer issues efficiently, managing escalated technical troubleshooting and ensuring prompt resolution.\r\nIdentify product training needs and conduct training sessions to ensure customers are proficient in using our products.\r\nDesign test procedures and scenarios based on product specifications and customer feedback; conduct thorough testing to ensure product reliability and performance.\r\nAnalyze system usage data and customer feedback to identify patterns and areas for improvement; develop insights and recommendations to enhance customer satisfaction.\r\nCollaborate with product management and R&D teams to address escalated issues and provide a continuous customer feedback loop.\r\nIdentify upselling and cross-selling opportunities during customer interactions.\r\nCollaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer requirements are met.\r\nProfessional Skills We're Looking For\r\nBachelor's degree in Computer Science, Engineering, or a related field.\r\n1–2 years of customer success or technical support experience.\r\nStrong technical troubleshooting and problem-solving skills.\r\nExcellent communication and training delivery abilities.\r\nExperience in testing and quality assurance processes.\r\nProficient in data analysis and interpreting system usage metrics.\r\nFluent in English and French.\r\nWillingness to travel 10–15% of the time.\r\nTelevic Belgium\r\nOur HQ with over 300 colleagues!\r\nWe are an equal-opportunity employer. All qualified applicants will receive consideration for employment.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:42:34.512Z","dateModified":"2026-07-04T02:42:34.512Z","hiringOrganization":{"@type":"Organization","name":"Televic Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cedar Grove","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d73305bb5b337b119ff86f90"},"url":"https://jobsearcher.com/jobs/d73305bb5b337b119ff86f90"}}