Systems Engineer (Annapolis)

Systems EngineerCompany: IT ProductivityLocation: Hybrid — Annapolis, MD and client sites in the MD, DC, VA regionJob Type: Full-timeCompensation: $70,000 to $95,000 per year, based on experienceAbout IT ProductivityIT Productivity helps business leaders turn technology into a growth engine, not just a support function.We are a Microsoft-focused IT and cybersecurity partner serving organizations that depend on reliable technology, reasonable cybersecurity, and practical guidance. Our clients trust us to help them improve productivity, reduce risk, and make better technology decisions.IT Productivity is also the first service provider in the Mid-Atlantic to receive CIS Controls Accreditation. This recognition reflects our commitment to helping clients adopt proven, measurable cybersecurity practices that reduce risk and align with globally recognized standards.We are growing and looking for a capable Systems Engineer who enjoys solving technical problems, working with clients, and helping organizations improve their IT systems over time.This is not a basic help desk role. We are looking for someone with solid IT experience who is ready for broader responsibility across Microsoft 365, projects, endpoint management, client support, and cybersecurity alignment.Role SummaryAs a Systems Engineer, you will work across client environments to support, improve, and align modern IT systems.This role includes Microsoft 365 administration, endpoint support, identity management, project work, documentation, advanced troubleshooting, and cybersecurity alignment. You will own meaningful technical work while continuing to build deeper skills in Microsoft cloud, cybersecurity, systems support, and client-facing technology alignment.What You’ll DoSupport Microsoft 365 administration and daily client needsManage users, devices, identities, permissions, and accessAssist with Entra ID, Intune, Conditional Access, and Microsoft 365 security configurationSupport project work, system rollouts, onboarding, and technical improvementsTroubleshoot workstation, cloud, network, and business application issuesHandle escalated support issues that require persistence and good judgmentImprove client documentation, standards, checklists, and technical notesHelp strengthen cybersecurity alignment and practical control improvementCommunicate clearly with clients, vendors, and teammatesWhat We’re Looking ForExperience supporting Microsoft 365 environmentsExperience with Windows workstations, users, groups, permissions, and endpoint supportFamiliarity with Entra ID, Intune, Conditional Access, or related Microsoft cloud toolsStrong troubleshooting skills across common business IT systemsExperience working directly with end users or clientsAbility to document work clearlyGood follow-through and ownershipA helpful, team-oriented communication styleInterest in cybersecurity, Microsoft cloud, and process improvementMSP experience is helpful, but not required. What matters most is that you are capable, curious, dependable, and ready to grow.Who Will Thrive HereYou enjoy helping people solve technology problemsYou want more variety than a traditional internal IT roleYou like learning new systems and improving how things workYou communicate clearly and respectfullyYou take pride in doing work the right wayYou follow through on commitmentsYou appreciate clear process and good documentationYou want to grow into a more senior technical role over timeYou care about delivering reliable, practical outcomes for clientsOur Core ValuesBe Helpful – We care for others and look for ways to help.  On Purpose – We bring clarity, initiative, and enthusiasm to what matters most.  Keep Promises – We do what we say, own our commitments, and follow through.  Process Driven – We use best practices to reduce risk and deliver strong results. Always Improving – We welcome feedback, learning, and growth.  Work EnvironmentThis is a hybrid role. Some work can be done remotely, and some work will require time in our Annapolis office or at client sites in the MD, DC, VA area.Our office is located on the waterfront in Eastport, on Spa Creek.BenefitsHealth insuranceDental insuranceVision insurance401(k) with matchingPaid time offLife insuranceDisability insuranceProfessional development supportA team culture built around helpfulness, trust, and meaningful workApplication QuestionsPlease include a resume and a brief cover letter.We would appreciate answers to these questions:What Microsoft 365 or endpoint support work are you most proud of?Tell us about a technical issue you solved that required persistence or good judgment.What Microsoft cloud or cybersecurity skills are you working to improve?This is a hybrid role with time in Annapolis and at client sites. Is that a good fit for you?What kind of team culture helps you do your best work?Thank you for considering IT Productivity. We look forward to learning more about you.Onward and upward!