{"schemaVersion":"jobsearcher.job.v1","id":"d6da50802a02523c6b81278c","url":"https://jobsearcher.com/jobs/d6da50802a02523c6b81278c","canonicalUrl":"https://jobsearcher.com/jobs/d6da50802a02523c6b81278c","title":"Onsite Crew Lead","description":"Job Overview\nThe Onsite Crew Lead is a working lead position responsible for performing assigned shift duties\nwhile providing day-to-day support to a small onsite crew. This role helps maintain smooth shift\noperations by answering crew member questions, communicating immediate needs, reinforcing\nworkplace expectations, and serving as the first point of escalation for crew members during the shift.\nThe Onsite Crew Lead provides shift-level leadership, communication, and escalation support related\nto attendance concerns, early departure requests, work-related injuries, associate complaints, client\nconcerns, and other immediate operational needs. Depending on the situation, the Crew Lead will\nreport concerns to the Customer Success Director or client HR according to established procedures.\n\nKey Responsibilities\nWork assigned shift duties while maintaining awareness of crew activity, staffing needs, and immediate operational concerns.\nServe as the primary point of contact for crew members during the shift.\nEscalate urgent or sensitive issues to the Customer Success Director or client HR depending on the nature of the concern and established procedures.\nAssist crew members with basic questions related to daily work expectations, shift assignments, break times, reporting procedures, and workplace rules.\nHelp identify attendance concerns, call-offs, late arrivals, no-shows, and early departure requests, and communicate them promptly to the appropriate escalation contact.\nWhen a crew member requests to leave early, gather basic information, notify the Customer Success Director or client HR as appropriate, and help ensure proper coverage or handoff when directed.\nAssist with initial response to work-related injuries by ensuring the associate receives immediate attention, notifying the appropriate escalation contact, following site procedures, and helping document required details.\nReceive and escalate associate complaints, workplace concerns, or client-related issues in a professional, timely, and confidential manner.\nMaintain a calm and professional presence during shift disruptions, associate concerns, or service issues.\nSupport communication between crew members, the Customer Success Director, client contacts, client HR, and internal team members as needed.\nReinforce safety procedures, attendance expectations, conduct standards, and client site rules during the shift.\nReport safety hazards, policy violations, injuries, complaints, attendance issues, and other concerns according to company and client procedures.\nHelp onboard or guide new crew members during the shift by answering basic questions and helping them understand where to report and who to contact.\nMaintain accurate notes or shift updates related to escalations, attendance concerns, injuries, complaints, or other relevant events.\nEscalation Responsibilities\nAct as the first point of escalation for crew members during the shift.\nDetermine whether an issue can be addressed with basic shift-level guidance or must be escalated immediately.\nNotify the Customer Success Director of operational concerns, staffing issues, attendance disruptions, service concerns, safety hazards, and other company-related matters.\nNotify client HR or the appropriate client contact of workplace complaints, policy concerns, client-directed matters, injury-related reporting needs, or other issues requiring client involvement.\nFollow established reporting procedures and avoid making decisions outside assigned authority.\nMaintain confidentiality when handling associate concerns, complaints, injury details, attendance-related information, or client-sensitive matters.\nQualifications\nPrior experience in a warehouse, manufacturing, distribution, production, or similar onsite work environment preferred.\nDemonstrated reliability, punctuality, and ability to lead by example while working an assigned shift.\nAbility to perform the job requirements for the positions for which the crew lead provides oversight and support.\nAbility to communicate clearly and professionally with crew members, the Customer Success Director, client HR, and client contacts.\nSound judgment and ability to recognize when an issue must be escalated.\nAbility to remain calm, respectful, and solution-focused when handling complaints, attendance issues, injuries, or urgent shift concerns.\nBasic documentation skills for shift notes, attendance updates, incident details, and escalation summaries.\nAbility to follow company policies, client site rules, safety requirements, and escalation procedures.\nPreferred Skills\nPrevious experience as a lead, trainer, senior crew member, or shift support resource.\nStrong interpersonal skills and ability to build trust with a small team.\nStrong verbal and written bilingual Spanish – English communication skills.\nConflict-resolution skills and ability to redirect concerns through the proper channels.\nCustomer service mindset with a sense of urgency and professionalism.\nBasic knowledge of workplace safety practices and incident reporting expectations.\nBilingual Spanish/English communication skills preferred, depending on site needs.\n\nWork Environment\nThis position is based onsite at a client work location and supports a small crew during an assigned shift.\nThe Crew Lead is expected to perform regular work duties while also providing shift-level communication and escalation support to the Customer Success Director or client HR as appropriate.\nThe role may require standing, walking, bending, lifting, or moving throughout the work area depending on assignment requirements.\nThe work environment may include warehouse, manufacturing, production, distribution, or similar operational settings.\nLyawq3fPhQ","company":"Learntastic","rawCompany":"learntastic","city":"Eldon","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-08-28T08:08:04.271Z","occupations":[{"code":"53-1042.00","title":"First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand","slug":"first-line-supervisors-of-helpers-laborers-and-material-movers-hand"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"115115","title":"Farm Labor Contractors and Crew Leaders","slug":"farm-labor-contractors-and-crew-leaders"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Onsite Crew Lead","description":"Job Overview\nThe Onsite Crew Lead is a working lead position responsible for performing assigned shift duties\nwhile providing day-to-day support to a small onsite crew. This role helps maintain smooth shift\noperations by answering crew member questions, communicating immediate needs, reinforcing\nworkplace expectations, and serving as the first point of escalation for crew members during the shift.\nThe Onsite Crew Lead provides shift-level leadership, communication, and escalation support related\nto attendance concerns, early departure requests, work-related injuries, associate complaints, client\nconcerns, and other immediate operational needs. Depending on the situation, the Crew Lead will\nreport concerns to the Customer Success Director or client HR according to established procedures.\n\nKey Responsibilities\nWork assigned shift duties while maintaining awareness of crew activity, staffing needs, and immediate operational concerns.\nServe as the primary point of contact for crew members during the shift.\nEscalate urgent or sensitive issues to the Customer Success Director or client HR depending on the nature of the concern and established procedures.\nAssist crew members with basic questions related to daily work expectations, shift assignments, break times, reporting procedures, and workplace rules.\nHelp identify attendance concerns, call-offs, late arrivals, no-shows, and early departure requests, and communicate them promptly to the appropriate escalation contact.\nWhen a crew member requests to leave early, gather basic information, notify the Customer Success Director or client HR as appropriate, and help ensure proper coverage or handoff when directed.\nAssist with initial response to work-related injuries by ensuring the associate receives immediate attention, notifying the appropriate escalation contact, following site procedures, and helping document required details.\nReceive and escalate associate complaints, workplace concerns, or client-related issues in a professional, timely, and confidential manner.\nMaintain a calm and professional presence during shift disruptions, associate concerns, or service issues.\nSupport communication between crew members, the Customer Success Director, client contacts, client HR, and internal team members as needed.\nReinforce safety procedures, attendance expectations, conduct standards, and client site rules during the shift.\nReport safety hazards, policy violations, injuries, complaints, attendance issues, and other concerns according to company and client procedures.\nHelp onboard or guide new crew members during the shift by answering basic questions and helping them understand where to report and who to contact.\nMaintain accurate notes or shift updates related to escalations, attendance concerns, injuries, complaints, or other relevant events.\nEscalation Responsibilities\nAct as the first point of escalation for crew members during the shift.\nDetermine whether an issue can be addressed with basic shift-level guidance or must be escalated immediately.\nNotify the Customer Success Director of operational concerns, staffing issues, attendance disruptions, service concerns, safety hazards, and other company-related matters.\nNotify client HR or the appropriate client contact of workplace complaints, policy concerns, client-directed matters, injury-related reporting needs, or other issues requiring client involvement.\nFollow established reporting procedures and avoid making decisions outside assigned authority.\nMaintain confidentiality when handling associate concerns, complaints, injury details, attendance-related information, or client-sensitive matters.\nQualifications\nPrior experience in a warehouse, manufacturing, distribution, production, or similar onsite work environment preferred.\nDemonstrated reliability, punctuality, and ability to lead by example while working an assigned shift.\nAbility to perform the job requirements for the positions for which the crew lead provides oversight and support.\nAbility to communicate clearly and professionally with crew members, the Customer Success Director, client HR, and client contacts.\nSound judgment and ability to recognize when an issue must be escalated.\nAbility to remain calm, respectful, and solution-focused when handling complaints, attendance issues, injuries, or urgent shift concerns.\nBasic documentation skills for shift notes, attendance updates, incident details, and escalation summaries.\nAbility to follow company policies, client site rules, safety requirements, and escalation procedures.\nPreferred Skills\nPrevious experience as a lead, trainer, senior crew member, or shift support resource.\nStrong interpersonal skills and ability to build trust with a small team.\nStrong verbal and written bilingual Spanish – English communication skills.\nConflict-resolution skills and ability to redirect concerns through the proper channels.\nCustomer service mindset with a sense of urgency and professionalism.\nBasic knowledge of workplace safety practices and incident reporting expectations.\nBilingual Spanish/English communication skills preferred, depending on site needs.\n\nWork Environment\nThis position is based onsite at a client work location and supports a small crew during an assigned shift.\nThe Crew Lead is expected to perform regular work duties while also providing shift-level communication and escalation support to the Customer Success Director or client HR as appropriate.\nThe role may require standing, walking, bending, lifting, or moving throughout the work area depending on assignment requirements.\nThe work environment may include warehouse, manufacturing, production, distribution, or similar operational settings.\nLyawq3fPhQ","datePosted":"2026-08-28T08:08:04.271Z","dateModified":"2026-08-28T08:08:04.271Z","hiringOrganization":{"@type":"Organization","name":"Learntastic","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eldon","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d6da50802a02523c6b81278c"},"url":"https://jobsearcher.com/jobs/d6da50802a02523c6b81278c"}}