Collections Specialist
Description We are looking for a detail-oriented Collections Specialist to manage and oversee the full collections process for our organization. This role is based in Nashua, New Hampshire, and will require a proactive approach to ensuring timely payments and maintaining strong customer relationships. The ideal candidate will have expertise in commercial and consumer collections, along with a strong understanding of credit management and billing practices.Responsibilities:- Manage the entire collections process, including tracking payment commitments, following up with customers, and escalating issues when necessary.- Process credit card payments, assist with cash application activities, and resolve unapplied cash or account discrepancies.- Monitor customer payment trends and credit exposure to mitigate risks and improve cash flow.- Reconcile customer accounts and ensure accurate record-keeping of all transactions.- Maintain a structured and disciplined approach to collections to meet organizational goals.- Handle collections across multiple operating companies and navigate various systems and data environments.- Standardize and implement collections policies, procedures, and best practices to streamline operations.- Collaborate with accounting teams to align on processes and achieve successful execution.- Provide regular updates on accounts receivable aging and collections performance to enhance visibility and decision-making. Requirements - Minimum of 2 years of experience in commercial and consumer collections.- Strong knowledge of credit management and billing collection processes.- Proficiency in handling end-to-end collections activities, including payment tracking and account reconciliation.- Ability to work across multiple systems and data environments efficiently.- Excellent communication and negotiation skills to engage with customers and internal teams.- Strong analytical skills to monitor payment behaviors and identify trends.- Experience in standardizing and implementing collections policies and procedures.- Proactive and disciplined approach to meeting deadlines and achieving results.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .