{"schemaVersion":"jobsearcher.job.v1","id":"d6bd9eeddc2cccb5c5c82618","url":"https://jobsearcher.com/jobs/d6bd9eeddc2cccb5c5c82618","canonicalUrl":"https://jobsearcher.com/jobs/d6bd9eeddc2cccb5c5c82618","title":"Imaging Representative","description":"At Houston Methodist, the Imaging Representative is responsible for performing routine administrative duties which include; patient check in/check out functions, telephone calls, receiving and directing visitors, registration, and appointment scheduling to facilitate the patient visit experience. Responsible for ensuring physician orders and/or insurance authorization have been obtained. Other duties include responding to patient record requests and/or providing general operations assistance specific to the scope of the department.\nFLSA STATUS\nNon-exempt\n\nQUALIFICATIONS\n\nEDUCATION\nHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)\n\nEXPERIENCE\nOne year of experience in a strong customer service environment\nExperience in a healthcare related work environment preferred\n\nSKILLS AND ABILITIES\nDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations\nSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security\nAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles\nStrong customer service, phone and scheduling skills\nBasic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record\nKnowledge of basic medical terminology\nAbility to analyze and solve problems\n\nESSENTIAL FUNCTIONS\n\nPEOPLE ESSENTIAL FUNCTIONS\nPromotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.\nUses excellent communication skills (verbal, nonverbal, written) to provide the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.\nCommunicates with departments throughout facility when barriers to the current schedule present. Provides appropriate notification of issues that may result in service delays or denials.\n\nSERVICE ESSENTIAL FUNCTIONS\nMaintains a safe and welcoming environment for patients, staff and visitors, contributing to patient, employee and physician satisfaction.\nPerforms patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.\nResponds to patient records requests per protocol; updates EMR as needed. Provides other administrative assistance as directed.\n\nQUALITY/SAFETY ESSENTIAL FUNCTIONS\nServes as a liaison for the patient, medical staff, and visitors. Appropriately and in coordination with department protocols communicates to resolve patient and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.\nConveys patient information to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of treatment center.\n\nFINANCE ESSENTIAL FUNCTIONS\nWorks with patient access staff to confirm insurance authorization has been obtained as needed. Educates patients and others about potential financial responsibilities as necessary.\nOrganizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.\n\nGROWTH/INNOVATION ESSENTIAL FUNCTIONS\nGenerates and communicates new ideas and suggestions that will improve quality or service.\nSeeks opportunities to expand learning beyond baseline competencies with a focus on continual development.\n\nSUPPLEMENTAL REQUIREMENTS\n\nWORK ATTIRE\nUniform: No\nScrubs: No\nBusiness professional: Yes\nOther (department approved): Yes\nON-CALL*\nNote that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.\nOn Call* No\nTRAVEL** **Travel specifications may vary by department**\nMay require travel within the Houston Metropolitan area No\nMay require travel outside Houston Metropolitan area No\nQUALIFICATIONS\n\nEDUCATION\nHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)\n\nEXPERIENCE\nOne year of experience in a strong customer service environment\nExperience in a healthcare related work environment preferred\n\nCompany Profile:\nHouston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. The growing campus offers access to the most innovative medical and surgical care available, including cardiology and cardiovascular surgery; neurology and neurosurgery; comprehensive cancer care; orthopedics and sports medicine; gastroenterology; bariatrics; childbirth center with level III NICU; emergency care; and advanced imaging.\nHouston Methodist is an Equal Opportunity Employer.","company":"Houstonmethodist","rawCompany":"houstonmethodist","city":"Houston","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-27T13:40:12.197Z","occupations":[{"code":"43-6013.00","title":"Medical Secretaries and Administrative Assistants","slug":"medical-secretaries-and-administrative-assistants"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"31-9092.00","title":"Medical Assistants","slug":"medical-assistants"}],"industries":[{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"},{"code":"622110","title":"General Medical and Surgical Hospitals","slug":"general-medical-and-surgical-hospitals"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Imaging Representative","description":"At Houston Methodist, the Imaging Representative is responsible for performing routine administrative duties which include; patient check in/check out functions, telephone calls, receiving and directing visitors, registration, and appointment scheduling to facilitate the patient visit experience. Responsible for ensuring physician orders and/or insurance authorization have been obtained. Other duties include responding to patient record requests and/or providing general operations assistance specific to the scope of the department.\nFLSA STATUS\nNon-exempt\n\nQUALIFICATIONS\n\nEDUCATION\nHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)\n\nEXPERIENCE\nOne year of experience in a strong customer service environment\nExperience in a healthcare related work environment preferred\n\nSKILLS AND ABILITIES\nDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations\nSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security\nAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles\nStrong customer service, phone and scheduling skills\nBasic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record\nKnowledge of basic medical terminology\nAbility to analyze and solve problems\n\nESSENTIAL FUNCTIONS\n\nPEOPLE ESSENTIAL FUNCTIONS\nPromotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.\nUses excellent communication skills (verbal, nonverbal, written) to provide the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.\nCommunicates with departments throughout facility when barriers to the current schedule present. Provides appropriate notification of issues that may result in service delays or denials.\n\nSERVICE ESSENTIAL FUNCTIONS\nMaintains a safe and welcoming environment for patients, staff and visitors, contributing to patient, employee and physician satisfaction.\nPerforms patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.\nResponds to patient records requests per protocol; updates EMR as needed. Provides other administrative assistance as directed.\n\nQUALITY/SAFETY ESSENTIAL FUNCTIONS\nServes as a liaison for the patient, medical staff, and visitors. Appropriately and in coordination with department protocols communicates to resolve patient and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.\nConveys patient information to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of treatment center.\n\nFINANCE ESSENTIAL FUNCTIONS\nWorks with patient access staff to confirm insurance authorization has been obtained as needed. Educates patients and others about potential financial responsibilities as necessary.\nOrganizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.\n\nGROWTH/INNOVATION ESSENTIAL FUNCTIONS\nGenerates and communicates new ideas and suggestions that will improve quality or service.\nSeeks opportunities to expand learning beyond baseline competencies with a focus on continual development.\n\nSUPPLEMENTAL REQUIREMENTS\n\nWORK ATTIRE\nUniform: No\nScrubs: No\nBusiness professional: Yes\nOther (department approved): Yes\nON-CALL*\nNote that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.\nOn Call* No\nTRAVEL** **Travel specifications may vary by department**\nMay require travel within the Houston Metropolitan area No\nMay require travel outside Houston Metropolitan area No\nQUALIFICATIONS\n\nEDUCATION\nHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)\n\nEXPERIENCE\nOne year of experience in a strong customer service environment\nExperience in a healthcare related work environment preferred\n\nCompany Profile:\nHouston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. The growing campus offers access to the most innovative medical and surgical care available, including cardiology and cardiovascular surgery; neurology and neurosurgery; comprehensive cancer care; orthopedics and sports medicine; gastroenterology; bariatrics; childbirth center with level III NICU; emergency care; and advanced imaging.\nHouston Methodist is an Equal Opportunity Employer.","datePosted":"2026-07-27T13:40:12.197Z","dateModified":"2026-07-27T13:40:12.197Z","hiringOrganization":{"@type":"Organization","name":"Houstonmethodist","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d6bd9eeddc2cccb5c5c82618"},"url":"https://jobsearcher.com/jobs/d6bd9eeddc2cccb5c5c82618"}}