Customer Service Specialist Trainee (REVENUE TAX SPECIALIST TRAINEE) UMP

Customer Service Specialist Trainee (REVENUE TAX SPECIALIST TRAINEE) UMPWe continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.Reasonable Accommodation StatementThe State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process, please contact Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official, or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under the "My Documents ? Additional Documents" section for each application.Sponsorship for EmploymentThe State of Illinois does not provide sponsorship for employment visa status (e.g., H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.Disclosure of Salary InformationIn compliance with the Illinois Equal Pay Act, the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. Please do not include wage or salary information in your resume or other profile or application materials.Job Requisition ID55725Opening Date: 05/06/2026Closing Date: 05/20/2026; 11:59pmAgency: Department of RevenueClass Title: REVENUE TAX SPECIALIST TRAINEE – 38575Skill Option: UMP DUAL – Combination of Certificate and CredentialBilingual Option: NoneSalary: $4,407–$5,879/monthly – Effective 7/1/26Job Type: SalariedCategory: Full TimeCounty: SangamonNumber of Vacancies: 11Bargaining Unit Code: RC062 Technical Employees, AFSCMEMerit Comp Code: –Anticipated start date9/16/2026.This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.Position OverviewThe Illinois Department of Revenue is hiring multiple Customer Service Specialist Trainees (Revenue Tax Specialist Trainees) for its Customer Service Bureau and for its Local Government Services Bureau in Springfield, IL. The trainees will attend training classes on various tax types and laws affecting Individual Income Tax, Withholding Income Tax, Sales and Use Tax, Business Income Tax, and will learn to use GenTax and MyTax Illinois software. In the Local Government Services Bureau, trainees will process correspondence, review annexations, verify tax locations, and analyze remittance reports to verify accuracy of records. Attention to detail is highly desirable. Trainees will work with department staff, taxpayers, local governments, and businesses on the telephone, in person, and through email, learning interpersonal and customer service skills.The benefits of working at the Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays), pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).Essential FunctionsUnder immediate supervision, for a period of six to twelve months, receives structured classroom and on-the-job training involving various facets of the Taxpayer Services programs and operations related to the processing of all types of taxes administered by the Illinois Department of Revenue (IDOR).Receives and completes routine and progressively more involved assignments in specific phases of tax examining processes in accordance with established laws, rules, policies, and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.Receives classroom and extensive on-the-job training to promote effective and efficient communication with government officials.Receives basic technical training in specialized operations to enable the trainee to assist group leaders and/or supervisors in priority situations.Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.Minimum QualificationsRequires knowledge, skill, and mental development equivalent to the completion of four years of college, or four years of work experience providing tax-related support functions within a program area with the Illinois Department of Revenue.Qualifying state employees in the Upward Mobility Program are required to take a written proficiency exam or obtain a degree or license (a combination of certificate and credential). Vacancies for dual titles are filled using the same priorities as are used for certificates.Conditions of EmploymentRequires the ability to successfully complete a tax compliance and fingerprint-based background check.This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.Requires ability to travel in the performance of duties, with overnight stays as appropriate.Requires the ability to use and secure a state-issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.Agency StatementThe Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud Platinum recipient of the 2026 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.Work Hours8:30 am–5:00 pm or 8:00 am–4:30 pm, Monday-Friday (Shift varies per assigned Division within the Bureau)Headquarter LocationIL Department of RevenueTaxpayer Services/Customer ServiceIllinois Department of Revenue - Human ResourcesWillard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702PHONE: 217-782-7064J-18808-Ljbffr