Lead Customer Service Specialist
The Colony, 5600 Nebraska Furniture Mart Dr, The Colony, Texas, United States of AmericaJob DescriptionPosted Monday, April 27, 2026 at 6:00 AMAt Nebraska Furniture Mart (NFM), we've been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.Pay Range: $20.05 - $27.56 hourlyJob Description: Your Piece of the PuzzleNFM is seeking a dedicated Lead Customer Service Specialist. In this role, you will oversee the day-to-day operations of service counters at all locations, as well as cashier counters specifically in OM and KC. You will serve as a key management representative, directly engaging with customers daily.Job Duties: A Day in the LifeSupport: Act as backup when customer's volume surpasses staffing levelsManage: Track daily cash drawers, oversee balancing processes, issue refunds, manage claims, resolve account and collection issuesAssist: Use available resources to solve customer problems and handle escalated situationsMonitor: Review daily receiving processes of merchandise and work with suppliers to ensure proper inventory levelsYour work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that's what we love.Qualifications: Can You Check These Boxes?High School Diploma or GED preferred3-5 years customer service experience that included working one-on-one with customers/clients researching and resolving problems1 year lead or supervisory experienceAbility to negotiate with customers to find a mutually agreeable solution.Ability to use MS Office applications and navigate the internetAbility to enter data quickly and accuratelyAbility to work night, weekend and/or early morning hours based on business needsPre-employment screening includes, but isn't limited to, criminal background checkBenefits: What's in It for You?As a full-time member of our NFM Family, you will enjoy:Same day pay - access to your earned pay on-demand, when you need it the mostCompetitive pay - generous annual increases up to 7%Inclusive culture – Because everyone who works or shops at NFM should feel right at homeHealth, dental, vision, life Insurance, short and long term disabilityPaid holidays (upon hire) and paid time off (after 90 days)Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)Virtual and in-person career development opportunities at all levelsPaid community volunteer opportunitiesTuition ReimbursementYou'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year. NFM's 401(k) also offers Berkshire Stock as an investment optionNebraska Furniture Mart is an Equal Opportunity EmployerThe Colony, 5600 Nebraska Furniture Mart Dr, The Colony, Texas, United States of AmericaJ-18808-Ljbffr