AppDynamics Integration Specialist

JOB TITLE:  AppDynamics Integration SpecialistLocation: Brooklyn, NY (Hybrid)# of Positions: 4Working Hours: 40 HoursTasks & Duties:·      Define proper normalization of AppDynamics data (e.g., alert types, severity, and CI alignment).·      Define thresholds and filters in AppDynamics to reduce noise and eliminate unnecessary events in ServiceNow.·      Optimize ServiceNow alert correlation rules to group related alerts into actionable incidents.·      Map AppDynamics alerts to ServiceNow’s Event Management rules and severity levels.·      Create the automation rules for incident management and the updates to the Service Maps.Required SkillsFoundational knowledge of AppDynamics, including alert types, severity levels, and event configurationUnderstanding of ServiceNow Event Management, alert correlation rules, and severity mappingAbility to define alert thresholds and suppression filters to reduce noise in downstream systemsBasic knowledge of incident management automation rules in ServiceNowFamiliarity with service map updates triggered by monitoring eventsUnderstanding of the relationship between APM (Application Performance Monitoring) data and ITSM workflows1–2 years of experience with AppDynamics administration or integration workExposure to ServiceNow Event Management or IT Operations Management (ITOM) modulesExperience with alert normalization and correlation in a monitoring-to-ITSM pipelineFamiliarity with IT automation concepts and incident lifecycle management