{"schemaVersion":"jobsearcher.job.v1","id":"d67d6c9a3a72dfd52fc9bbc6","url":"https://jobsearcher.com/jobs/d67d6c9a3a72dfd52fc9bbc6","canonicalUrl":"https://jobsearcher.com/jobs/d67d6c9a3a72dfd52fc9bbc6","title":"Technical Support Representative","description":"AGTEK Technical Support Representative This role is fully remote, with a preference for candidates based in the Eastern United States.Hexagon is committed to a simple, yet powerful purpose: putting data to work to empower an autonomous future. Data is in Hexagon’s DNA. Combined with a strong R&D base that drives innovation to grow organically, we have acquired companies that range from established leaders with decades of domain expertise to creative startups focused on emerging technologies. This combination has led to a transformation from a sprawling conglomerate to a global leader in sensors and software well positioned to drive the “autonomous revolution.”Based in Livermore, California, AGTEK Development Company, a part of Hexagon, is a niche software company widely recognized as the leading supplier of earthwork takeoff, 3D modeling and production tracking solutions for heavy construction contractors. Founded in 1981, AGTEK has pioneered application software for construction earthwork, production tracking and civil mobile apps.We are looking for a Technical Support Representative to join our Global Support Organization.Responsibilities include but are not limited to:Provide technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software productsProvide a friendly, courteous experience for customersAddress customer problems within established response timeSuggest changes and methods for the improvement of our productsVerify, and if necessary, report defects when encountered during testing, support or trainingQuality ControlTest new versions and updatesConfirm bug fixes and maintain bug tracking systemOther TasksAssist with the development and editing of training guides and videosProvide training and support for customers, salespeople and internal staffSkills and QualificationsCollege degree preferred or equivalent work experience in computer or information technologyExperience in the construction industry and AGTEK productsMust be reliable and punctual with a strong work ethic and self motivatedOutstanding interpersonal skills and a positive attitudeAbility to quickly master and explain softwareArticulate and well-spoken with excellent phone and email etiquetteMust work cooperatively with other team membersIs willing to travel occasionallyCompensationWe offer a competitive salary range of $70,000-$90,000, comprehensive benefits, and expense reimbursement, along with extensive training, excellent support, and a collegial work environment with long-term career growth opportunities at a leader in this niche market.We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability, veteran status, or any other characteristic protected by applicable law. We comply with Section 503 of the Rehabilitation Act and VEVRAA requirements.At AGTEK part of Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.Website: AGTEK.comAGTEK Development Company is part of Hexagon","company":"Agtek Development Company","rawCompany":"agtek development company","city":"Springfield","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-10-07T04:19:00.773Z","occupations":[{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-3022.00","title":"Civil Engineering Technologists and Technicians","slug":"civil-engineering-technologists-and-technicians"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"AGTEK Technical Support Representative This role is fully remote, with a preference for candidates based in the Eastern United States.Hexagon is committed to a simple, yet powerful purpose: putting data to work to empower an autonomous future. Data is in Hexagon’s DNA. Combined with a strong R&D base that drives innovation to grow organically, we have acquired companies that range from established leaders with decades of domain expertise to creative startups focused on emerging technologies. This combination has led to a transformation from a sprawling conglomerate to a global leader in sensors and software well positioned to drive the “autonomous revolution.”Based in Livermore, California, AGTEK Development Company, a part of Hexagon, is a niche software company widely recognized as the leading supplier of earthwork takeoff, 3D modeling and production tracking solutions for heavy construction contractors. Founded in 1981, AGTEK has pioneered application software for construction earthwork, production tracking and civil mobile apps.We are looking for a Technical Support Representative to join our Global Support Organization.Responsibilities include but are not limited to:Provide technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software productsProvide a friendly, courteous experience for customersAddress customer problems within established response timeSuggest changes and methods for the improvement of our productsVerify, and if necessary, report defects when encountered during testing, support or trainingQuality ControlTest new versions and updatesConfirm bug fixes and maintain bug tracking systemOther TasksAssist with the development and editing of training guides and videosProvide training and support for customers, salespeople and internal staffSkills and QualificationsCollege degree preferred or equivalent work experience in computer or information technologyExperience in the construction industry and AGTEK productsMust be reliable and punctual with a strong work ethic and self motivatedOutstanding interpersonal skills and a positive attitudeAbility to quickly master and explain softwareArticulate and well-spoken with excellent phone and email etiquetteMust work cooperatively with other team membersIs willing to travel occasionallyCompensationWe offer a competitive salary range of $70,000-$90,000, comprehensive benefits, and expense reimbursement, along with extensive training, excellent support, and a collegial work environment with long-term career growth opportunities at a leader in this niche market.We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability, veteran status, or any other characteristic protected by applicable law. We comply with Section 503 of the Rehabilitation Act and VEVRAA requirements.At AGTEK part of Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. 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