{"schemaVersion":"jobsearcher.job.v1","id":"d679ed85ba7b9a5ffdaa47a8","url":"https://jobsearcher.com/jobs/d679ed85ba7b9a5ffdaa47a8","canonicalUrl":"https://jobsearcher.com/jobs/d679ed85ba7b9a5ffdaa47a8","title":"Communications and Customer Experience Coordinator","description":"At Solution Builders, Inc., we're passionate about helping our customers achieve complete satisfaction with their computer and information technology environments. We have an excellent reputation in the market and over 30 years of experience in providing businesses with high-quality IT support, management, and cybersecurity solutions. Our customers value a highly productive information technology experience, and Solution Builders makes that a reality.\nWhat YOU can expect:\nWe are equally as passionate about our Team Members! When you become part of the Solution Builders Team, you can expect:\nAn inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.\nCareer development and growth opportunities.\nSalary range for this position: $50,000 – 80,000 per year based on experience.\nBenefits that include:\nMedical, Dental, and Vision Insurance\nMatching 401(k) Plan\nPaid Vacation and Personal Days Off\nA company that won’t make you feel like you’re just a number. Your unique talents and experience will not only make a difference but will be recognized and rewarded!\nSuccessful candidates should possess the following characteristics:\nPassion for solving business problems for clients while providing exceptional customer service.\nWillingness to embrace change with a positive attitude.\nCommitment to high-quality work and positive customer outcomes.\nRead on if this sounds like the place for you!\n\nOverall Responsibility:\nPosition Purpose\nThe Communications and Customer Experience Coordinator is responsible for coordinating events and communications for Solution Builders, our clients, and our vendors. This role also supports marketing operations and the coordination of communications for campaigns.\nPosition Functions\nClient Communications and Events\nServe as a primary point of contact for customer communications and engagement.\nServe as the primary owner of the customer experience lifecycle for managed services clients, from onboarding through renewal.\nPartner with Service Delivery, Account Management, and Sales teams to ensure consistent, high-quality client interactions.\nLead the design, implementation, and improvement of onboarding, communication, feedback, and escalation processes.\nEnsuring client feedback is translated into actionable service improvements.\nSupport renewal readiness and retention initiatives by partnering with Account Management and leadership.\nCreate visually appealing and impactful presentations for internal and external audiences.\nOrganize and execute customer events, webinars, and internal team functions.\nManage logistics, scheduling, and follow-up communications.\nServe as a liaison between customers and internal teams to ensure smooth onboarding and follow-up.\nAssist in writing proposals and developing presentations for prospective clients.\nMarketing Coordination\nHelp process inbound leads, assign them through CRM workflows, and facilitate follow-up.\nCoordinate with Marketing on campaigns, email sequences, and content-driven lead activity.\nOversee the development and utilization of Marketing Development Funds (MDF).\nVendor Management\nCoordinate with vendors to manage relationships, contracts, and deliverables.\nTrack and report on vendor performance and compliance.\nAdditional Duties and Responsibilities\nUpholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations.\nMaintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication.\nFulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.\nPerforms at or above company performance standards established within the department.\nOther tasks and projects as directed by Company Management.\nWhat We’re Looking For\nThis is a hybrid position reporting to our office in Bloomington, MN.\nHigh school diploma or equivalent required\nBachelor’s degree in communications, marketing, journalism, business, or a related field (or equivalent experience) is preferred.\n3+ years of experience in communications, marketing, customer experience, or account management roles required (MSP of IT industry experience preferred).\nExperience with vendor relationship management required. Experience with Microsoft preferred.\nDemonstrated experience improving customer satisfaction, retention, and lifecycle processes.\nStrong written and verbal communication skills with the ability to craft clear, persuasive messaging required.\nHighly organized with excellent time management and multitasking abilities required.\nStrong understanding of IT service delivery models, SLAs, and operational workflows.\nOutgoing personality with strong interpersonal skills and a customer-first mindset required.\nExperience in event planning and coordination.\nExperience working cross-functionally with technical, sales, and executive stakeholders.\nExperience with marketing and Marketing Development Funds management.\nAbility to work collaboratively across teams and adapt to a fast-paced environment.\nProficiency in Microsoft Office Suite and CRM tools (GlassHive, Hubspot, Halo, etc.).\nCertifications: Professional credentials like the Certified Customer Experience Professional (CCXP) are highly desirable. Microsoft Windows Certification or equivalent experience\n\nSolution Builders is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.","company":"Solution Builders","rawCompany":"solution builders","city":"Bloomington","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-07-15T14:31:19.073Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"27-3031.00","title":"Public Relations Specialists","slug":"public-relations-specialists"},{"code":"11-2032.00","title":"Public Relations Managers","slug":"public-relations-managers"}],"industries":[{"code":"541890","title":"Other Services Related to Advertising","slug":"other-services-related-to-advertising"},{"code":"541820","title":"Public Relations Agencies","slug":"public-relations-agencies"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Communications and Customer Experience Coordinator","description":"At Solution Builders, Inc., we're passionate about helping our customers achieve complete satisfaction with their computer and information technology environments. We have an excellent reputation in the market and over 30 years of experience in providing businesses with high-quality IT support, management, and cybersecurity solutions. Our customers value a highly productive information technology experience, and Solution Builders makes that a reality.\nWhat YOU can expect:\nWe are equally as passionate about our Team Members! When you become part of the Solution Builders Team, you can expect:\nAn inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.\nCareer development and growth opportunities.\nSalary range for this position: $50,000 – 80,000 per year based on experience.\nBenefits that include:\nMedical, Dental, and Vision Insurance\nMatching 401(k) Plan\nPaid Vacation and Personal Days Off\nA company that won’t make you feel like you’re just a number. Your unique talents and experience will not only make a difference but will be recognized and rewarded!\nSuccessful candidates should possess the following characteristics:\nPassion for solving business problems for clients while providing exceptional customer service.\nWillingness to embrace change with a positive attitude.\nCommitment to high-quality work and positive customer outcomes.\nRead on if this sounds like the place for you!\n\nOverall Responsibility:\nPosition Purpose\nThe Communications and Customer Experience Coordinator is responsible for coordinating events and communications for Solution Builders, our clients, and our vendors. This role also supports marketing operations and the coordination of communications for campaigns.\nPosition Functions\nClient Communications and Events\nServe as a primary point of contact for customer communications and engagement.\nServe as the primary owner of the customer experience lifecycle for managed services clients, from onboarding through renewal.\nPartner with Service Delivery, Account Management, and Sales teams to ensure consistent, high-quality client interactions.\nLead the design, implementation, and improvement of onboarding, communication, feedback, and escalation processes.\nEnsuring client feedback is translated into actionable service improvements.\nSupport renewal readiness and retention initiatives by partnering with Account Management and leadership.\nCreate visually appealing and impactful presentations for internal and external audiences.\nOrganize and execute customer events, webinars, and internal team functions.\nManage logistics, scheduling, and follow-up communications.\nServe as a liaison between customers and internal teams to ensure smooth onboarding and follow-up.\nAssist in writing proposals and developing presentations for prospective clients.\nMarketing Coordination\nHelp process inbound leads, assign them through CRM workflows, and facilitate follow-up.\nCoordinate with Marketing on campaigns, email sequences, and content-driven lead activity.\nOversee the development and utilization of Marketing Development Funds (MDF).\nVendor Management\nCoordinate with vendors to manage relationships, contracts, and deliverables.\nTrack and report on vendor performance and compliance.\nAdditional Duties and Responsibilities\nUpholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations.\nMaintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication.\nFulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.\nPerforms at or above company performance standards established within the department.\nOther tasks and projects as directed by Company Management.\nWhat We’re Looking For\nThis is a hybrid position reporting to our office in Bloomington, MN.\nHigh school diploma or equivalent required\nBachelor’s degree in communications, marketing, journalism, business, or a related field (or equivalent experience) is preferred.\n3+ years of experience in communications, marketing, customer experience, or account management roles required (MSP of IT industry experience preferred).\nExperience with vendor relationship management required. Experience with Microsoft preferred.\nDemonstrated experience improving customer satisfaction, retention, and lifecycle processes.\nStrong written and verbal communication skills with the ability to craft clear, persuasive messaging required.\nHighly organized with excellent time management and multitasking abilities required.\nStrong understanding of IT service delivery models, SLAs, and operational workflows.\nOutgoing personality with strong interpersonal skills and a customer-first mindset required.\nExperience in event planning and coordination.\nExperience working cross-functionally with technical, sales, and executive stakeholders.\nExperience with marketing and Marketing Development Funds management.\nAbility to work collaboratively across teams and adapt to a fast-paced environment.\nProficiency in Microsoft Office Suite and CRM tools (GlassHive, Hubspot, Halo, etc.).\nCertifications: Professional credentials like the Certified Customer Experience Professional (CCXP) are highly desirable. Microsoft Windows Certification or equivalent experience\n\nSolution Builders is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.","datePosted":"2026-07-15T14:31:19.073Z","dateModified":"2026-07-15T14:31:19.073Z","hiringOrganization":{"@type":"Organization","name":"Solution Builders","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bloomington","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d679ed85ba7b9a5ffdaa47a8"},"url":"https://jobsearcher.com/jobs/d679ed85ba7b9a5ffdaa47a8"}}