{"schemaVersion":"jobsearcher.job.v1","id":"d6726161a94213eefdea3275","url":"https://jobsearcher.com/jobs/d6726161a94213eefdea3275","canonicalUrl":"https://jobsearcher.com/jobs/d6726161a94213eefdea3275","title":"Genesys Cloud Workforce Optimization Specialist","description":"CTG is seeking a Genesys Cloud Workforce Optimization Analyst for onsite work in Miami, FL (hybrid with Kansas City option). The six‑month contract focuses on operational execution, analytics dashboards, IVR development, and routing optimization within the Genesys Cloud CCaaS environment.\nThe role emphasizes collaboration with operations, documentation, and training to enable ongoing ownership of Genesys Cloud capabilities. Strong English communication is required.\n\n#J-18808-Ljbffr","company":"Computer Task","rawCompany":"computer task","city":"Doral","state":"FL","isRemote":false,"isActive":true,"createdAt":"2026-08-31T03:11:43.129Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Genesys Cloud Workforce Optimization Specialist","description":"CTG is seeking a Genesys Cloud Workforce Optimization Analyst for onsite work in Miami, FL (hybrid with Kansas City option). The six‑month contract focuses on operational execution, analytics dashboards, IVR development, and routing optimization within the Genesys Cloud CCaaS environment.\nThe role emphasizes collaboration with operations, documentation, and training to enable ongoing ownership of Genesys Cloud capabilities. Strong English communication is required.\n\n#J-18808-Ljbffr","datePosted":"2026-08-31T03:11:43.129Z","dateModified":"2026-08-31T03:11:43.129Z","hiringOrganization":{"@type":"Organization","name":"Computer Task","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Doral","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d6726161a94213eefdea3275"},"url":"https://jobsearcher.com/jobs/d6726161a94213eefdea3275"}}