{"schemaVersion":"jobsearcher.job.v1","id":"d67071b8d621e5cc0b11cd94","url":"https://jobsearcher.com/jobs/d67071b8d621e5cc0b11cd94","canonicalUrl":"https://jobsearcher.com/jobs/d67071b8d621e5cc0b11cd94","title":"Client Support Engineer","description":"The Client Support Engineer (CSE) is one of Intapp’s primary contact points in helping our users be successful with their Intapp solutions. The CSE role is a post implementation role assisting customers in keeping their on-premise or cloud systems running optimally. CSEs primarily work with client administrators and IT staff to resolve problems, while working with engineering and product management to resolve issues and improve our products.\nWhat you’ll do:\nAssist customers with a variety of issues, including troubleshooting configurations, technical product support, and data quality.\nDocument solutions in the knowledge base to develop team and customer knowledge.\nSome contributions to the general team tasks, such as case assignment and triage.\nBuild relationships with your assigned accounts\nWhat you’ll need:\n\nIntapp is looking for intellectually curious, self-motivated professionals who like to get hands-on to contribute to the overall success of the business and their team. To apply for this role, you will ideally have:\nTwo or more years of enterprise support experience, on premise or cloud. A clear understanding of the customer support model.\nStrong written and verbal communication skills, ability to explain technical concepts to a wide audience\nEmpathetic to customer needs\nYou are driven and eager to learn\nExperience with SQL, IIS, XML/Web Services, SOAP, and REST\nExperience with Legal/Financial IT systems or Boomi are a plus.\nFamiliarity with Zendesk, JIRA, Confluence, Swagger and Kibana\nWhat you'll gain at Intapp:\nOur culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:\nCompetitive base salary plus variable compensation and equity\nGenerous paid parental leave, including adoptive leave\nTraditional comprehensive benefits, plus:\nGenerous Paid Time Off\nTuition reimbursement plan\nFamily Formation benefit offered by Carrot\nWellness programs and benefits provided by Modern Health\nPaid volunteer time off and donation matching for the causes you care about\nOpportunities for personal growth and professional development supported by a community of talented professionals\nAn open, collaborative environment where your background and contributions are valued\nExperience at a growing public company where you can make an impact and achieve your goals\nOpen offices and kitchens stocked with beverages and snacks\n#LI-MT2\nIntapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.\nPlease note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at\nhttps://www.intapp.com/working-at-intapp/\n. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.","company":"Intapp","rawCompany":"intapp","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:39:53.671Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support Engineer","description":"The Client Support Engineer (CSE) is one of Intapp’s primary contact points in helping our users be successful with their Intapp solutions. The CSE role is a post implementation role assisting customers in keeping their on-premise or cloud systems running optimally. CSEs primarily work with client administrators and IT staff to resolve problems, while working with engineering and product management to resolve issues and improve our products.\nWhat you’ll do:\nAssist customers with a variety of issues, including troubleshooting configurations, technical product support, and data quality.\nDocument solutions in the knowledge base to develop team and customer knowledge.\nSome contributions to the general team tasks, such as case assignment and triage.\nBuild relationships with your assigned accounts\nWhat you’ll need:\n\nIntapp is looking for intellectually curious, self-motivated professionals who like to get hands-on to contribute to the overall success of the business and their team. To apply for this role, you will ideally have:\nTwo or more years of enterprise support experience, on premise or cloud. A clear understanding of the customer support model.\nStrong written and verbal communication skills, ability to explain technical concepts to a wide audience\nEmpathetic to customer needs\nYou are driven and eager to learn\nExperience with SQL, IIS, XML/Web Services, SOAP, and REST\nExperience with Legal/Financial IT systems or Boomi are a plus.\nFamiliarity with Zendesk, JIRA, Confluence, Swagger and Kibana\nWhat you'll gain at Intapp:\nOur culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:\nCompetitive base salary plus variable compensation and equity\nGenerous paid parental leave, including adoptive leave\nTraditional comprehensive benefits, plus:\nGenerous Paid Time Off\nTuition reimbursement plan\nFamily Formation benefit offered by Carrot\nWellness programs and benefits provided by Modern Health\nPaid volunteer time off and donation matching for the causes you care about\nOpportunities for personal growth and professional development supported by a community of talented professionals\nAn open, collaborative environment where your background and contributions are valued\nExperience at a growing public company where you can make an impact and achieve your goals\nOpen offices and kitchens stocked with beverages and snacks\n#LI-MT2\nIntapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.\nPlease note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at\nhttps://www.intapp.com/working-at-intapp/\n. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.","datePosted":"2026-04-12T20:39:53.671Z","dateModified":"2026-04-12T20:39:53.671Z","hiringOrganization":{"@type":"Organization","name":"Intapp","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d67071b8d621e5cc0b11cd94"},"url":"https://jobsearcher.com/jobs/d67071b8d621e5cc0b11cd94"}}