{"schemaVersion":"jobsearcher.job.v1","id":"d65bfaad85235a5e39f135da","url":"https://jobsearcher.com/jobs/d65bfaad85235a5e39f135da","canonicalUrl":"https://jobsearcher.com/jobs/d65bfaad85235a5e39f135da","title":"Systems Administrator","description":"Job Description\n\nCybercore is looking for a Tier 1 System Administrator\n\nCore Responsibilities:\nRespond to user inquiries via phone, email, chat, or ticketing systems\nLog and track support requests using help desk ticketing system\nDiagnose and resolve basic technical issues related to hardware, software, and network connectivity\nProvide step-by-step guidance to users for troubleshooting common problems\nEscalate complex issues to second-level support or specialized teams, when necessary, via ticketing system\nProvide guidance to less experienced professionals mentoring new hires and trainees when necessary\n\nTechnical Support Tasks:\nInstall, configure, and update software on user devices\nAssist with password resets, account lockouts, and access issues\nSupport basic printer, scanner, and peripheral troubleshooting\nHelp maintain inventory of IT assets (e.g., laptops, monitors, or accessories)\n\nDocumentation & Reporting:\nDocument and report solutions and procedures for recurring issues for leadership review\nMaintain and report accurate records/tickets of support interactions and resolutions\nContribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions\nAccurately create and submit tickets for users containing all needed information and troubleshooting steps taken\n\nCustomer Service & Communication\nMaintain a professional and empathetic tone when dealing with users and co-workers\nCommunicate technical information clearly to non-technical users\nDocument and reply provide updates on ticket status and possible resolutions\nActively participate in team environment assisting co-workers when needed\n\nCompliance & Security\nEnsure adherence to all IT and departmental policies and procedures\nReport potential security incidents or breaches to appropriate teams or team leaders\nSHIFT: Monday - Friday 6AM - 4PM (May include weekend work)\n,\nRequired Skills\n\nHS diploma or GED AND 5 years of experience\nBachelor's Degree AND 0 years of experience\nCustomer Service experience\nExperience with ServiceNow Ticketing System\nIAT Level 1\nCompTIA A+ CE\nCompTIA Network+ CE\n,\nAdditional Details\n\nAt CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:\n\nHealth Insurance to ensure you and your family stay healthy and well.\nDental and Vision Insurance for preventive and routine care.\nBasic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.\nPaid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.\nPaid Parental Leave for new parents to focus on family.\nTuition Reimbursement to support your professional growth and education.\nA 401(k) plan with a company match to help you plan for your future.\n\nAt CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.\n\nThe salary range for this role is $83,000—$100,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.\n\nEqual Employment and Diversity\n\nCyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.\n,\nAbout CyberCore Technologies\n\nWith industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.","company":"Cybercoretechnologies","rawCompany":"cybercoretechnologies","city":"Annapolis Junction","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-24T09:07:14.587Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Systems Administrator","description":"Job Description\n\nCybercore is looking for a Tier 1 System Administrator\n\nCore Responsibilities:\nRespond to user inquiries via phone, email, chat, or ticketing systems\nLog and track support requests using help desk ticketing system\nDiagnose and resolve basic technical issues related to hardware, software, and network connectivity\nProvide step-by-step guidance to users for troubleshooting common problems\nEscalate complex issues to second-level support or specialized teams, when necessary, via ticketing system\nProvide guidance to less experienced professionals mentoring new hires and trainees when necessary\n\nTechnical Support Tasks:\nInstall, configure, and update software on user devices\nAssist with password resets, account lockouts, and access issues\nSupport basic printer, scanner, and peripheral troubleshooting\nHelp maintain inventory of IT assets (e.g., laptops, monitors, or accessories)\n\nDocumentation & Reporting:\nDocument and report solutions and procedures for recurring issues for leadership review\nMaintain and report accurate records/tickets of support interactions and resolutions\nContribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions\nAccurately create and submit tickets for users containing all needed information and troubleshooting steps taken\n\nCustomer Service & Communication\nMaintain a professional and empathetic tone when dealing with users and co-workers\nCommunicate technical information clearly to non-technical users\nDocument and reply provide updates on ticket status and possible resolutions\nActively participate in team environment assisting co-workers when needed\n\nCompliance & Security\nEnsure adherence to all IT and departmental policies and procedures\nReport potential security incidents or breaches to appropriate teams or team leaders\nSHIFT: Monday - Friday 6AM - 4PM (May include weekend work)\n,\nRequired Skills\n\nHS diploma or GED AND 5 years of experience\nBachelor's Degree AND 0 years of experience\nCustomer Service experience\nExperience with ServiceNow Ticketing System\nIAT Level 1\nCompTIA A+ CE\nCompTIA Network+ CE\n,\nAdditional Details\n\nAt CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:\n\nHealth Insurance to ensure you and your family stay healthy and well.\nDental and Vision Insurance for preventive and routine care.\nBasic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.\nPaid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.\nPaid Parental Leave for new parents to focus on family.\nTuition Reimbursement to support your professional growth and education.\nA 401(k) plan with a company match to help you plan for your future.\n\nAt CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.\n\nThe salary range for this role is $83,000—$100,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.\n\nEqual Employment and Diversity\n\nCyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.\n,\nAbout CyberCore Technologies\n\nWith industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.","datePosted":"2026-08-24T09:07:14.587Z","dateModified":"2026-08-24T09:07:14.587Z","hiringOrganization":{"@type":"Organization","name":"Cybercoretechnologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Annapolis Junction","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d65bfaad85235a5e39f135da"},"url":"https://jobsearcher.com/jobs/d65bfaad85235a5e39f135da"}}