{"schemaVersion":"jobsearcher.job.v1","id":"d64ec5ce1e2c3d166e647fe2","url":"https://jobsearcher.com/jobs/d64ec5ce1e2c3d166e647fe2","canonicalUrl":"https://jobsearcher.com/jobs/d64ec5ce1e2c3d166e647fe2","title":"Front Office Manager","description":"Front Office Manager\nThe position will manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial and GSS goals.\n\nREPORTS TO: General Manager / Director of Rooms\n\nWhat are my essential job functions?\n\nImplement the VEN programs and supervise the daily operations of the Front Office to comply with Crescent Hotels & Resorts and Marriott Tribute Portfolio's Standard Operating Procedures, maximize revenues and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel guests.\n\nActs as Hotel Manager, Manager-on-Duty for the PM shift and holidays / 5 days in a week.\n\nRuns PM daily communication during the PM shifts.\n\nDevelop and maintain the Front Office, Bell/Valet (as pertain to the property).\n\nWrite and revise ongoing front desk policies and procedures.\n\nCommunicates all information regarding property promotions to the necessary departments and to the Front Office staff.\n\nAssist in maximizing revenue by monitoring inventory and increasing RevPAR.\n\nCompute daily payroll, monitor overtime, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures.\n\nMonitor and report on expenses (Payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality service.\n\nAssist in hiring, training and supervises the Front Desk & Bell/Valet staff and conducts performance evaluations, coach and counsel associates when necessary.\n\nReview group resumes, Guest VIPs, & daily reports and communicates all necessary information to the Front Office and other departments to communicate any special requests to the staff to ensure smooth daily operation.\n\nField Guest and Associate complaints, conducting thorough research to develop the most effective solutions. Plan and implement detailed steps by using experienced judgment and discretion.\n\nAssist in regularly conducting Front Office staff meetings for the purpose of keeping the staff informed, providing training and creating a positive work environment.\n\nRun necessary reports to monitor accuracy of data entry to avoid reservation duplications.\n\nAssist in the supervision of the Front office and Bell/Valet staff, to include scheduling, enforcing service standards and in the training and motivation of the staff.\n\nPrepare and complete the Front Desk Schedule for the following week every Tuesday for GM review.\n\nWhen necessary performs the duties of his/her subordinates.\n\nAll other duties as assigned by the General Manager.\n\nONGOING + EVERYDAY TASKS:\n\nPerform special projects and other responsibilities as assigned.\n\nParticipate in hotel committees, MOD program and task force assignments.\n\nAssist in all areas requested and act in the GM's place during his/her absence.\n\nDemonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.\n\nReport any unusual occurrences and/or request to the General Manager.\n\nRead and abide by all the regulations and rules of conduct stated in the associate handbook.\n\nTo fulfill this role successfully, you should demonstrate the following minimum qualifications:\n\nMinimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.\n\nMust be proficient in Windows, Company approved spreadsheets and word processing.\n\nMarriott experience preferred, but not required.\n\nKnowledgeable in LightSpeed, and GXP is a plus.\n\nUnion experience is a plus.\n\nWhat's it like working for us?\nAt Crescent Hotels & Resorts, your career journey has countless possibilities. Crescent Hotels & Resorts, offers exciting positions across the company, from corporate roles to associates to property level leadership positions and internships. We offer dynamic work environments that inspire growth and curiosity. We are known as the employer of choice, and we encourage you to find your passion.\n\nAt Crescent, our differences are what make us great. That's why we are dedicated to creating an environment that encourages open conversations about diversity, race, equity and inclusion. We stand out because we believe in our people. Through education, recruiting and promoting diverse talent, we can strengthen our culture and community.\n\nAbout the hotel\nThe Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel blends the neighborhood's ambassadorial heritage with stylish and comfortable amenities. The Ven, Danish word for friend, welcomes guests to the hotel as we would welcome a friend to our home. The hotel is Scandinavian inspired. Our restaurant \"Fred & Stilla\" celebrates diplomacy by combining the Scandinavian word for its desired outcomepeace, or Fred with a variation on the Scandinavian word for \"style\" Stil becomes Stilla. At Fred & Stilla, we invite guests and travelers to connect with the world through the power of food. Our fare, like our space, is simple and modernletting the natural beauty of globally inspired comfort foods shine throughbut plated to impress.\n\nLocation\nOur hotel is just steps from the Dupont Circle Metro stop and minutes from anywhere you want to be in DC, making our location the perfect home base for traveler's weekend expedition.\n\nHere are your perks if you work with us:\nWe are committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy, productive lives. You will be eligible to health insurance benefits on the first of the month on or after the date of hire. We also offer Health Savings Account (HSA), Flexible Spending Accounts, 401(k), Life and AD&D Insurance, Disability Insurance, Employee Assistance Program (EAP), Tuition Reimbursement, Travel Assistance Program, Hotel Discounts for Marriott Brand Hotels and/or any hotels under Crescent Hotels & Resorts Portfolio, Pet Insurance, Paid Holidays, Paid Sick Days, Paid Time Off.\n\nNOTE:\n\nThis description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.\n\nFurthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an \"at will\" associate.\n\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\n\n#J-18808-Ljbffr","company":"Crescent Services","rawCompany":"crescent services","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-06-28T03:38:18.858Z","occupations":[{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"},{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Office Manager","description":"Front Office Manager\nThe position will manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial and GSS goals.\n\nREPORTS TO: General Manager / Director of Rooms\n\nWhat are my essential job functions?\n\nImplement the VEN programs and supervise the daily operations of the Front Office to comply with Crescent Hotels & Resorts and Marriott Tribute Portfolio's Standard Operating Procedures, maximize revenues and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel guests.\n\nActs as Hotel Manager, Manager-on-Duty for the PM shift and holidays / 5 days in a week.\n\nRuns PM daily communication during the PM shifts.\n\nDevelop and maintain the Front Office, Bell/Valet (as pertain to the property).\n\nWrite and revise ongoing front desk policies and procedures.\n\nCommunicates all information regarding property promotions to the necessary departments and to the Front Office staff.\n\nAssist in maximizing revenue by monitoring inventory and increasing RevPAR.\n\nCompute daily payroll, monitor overtime, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures.\n\nMonitor and report on expenses (Payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality service.\n\nAssist in hiring, training and supervises the Front Desk & Bell/Valet staff and conducts performance evaluations, coach and counsel associates when necessary.\n\nReview group resumes, Guest VIPs, & daily reports and communicates all necessary information to the Front Office and other departments to communicate any special requests to the staff to ensure smooth daily operation.\n\nField Guest and Associate complaints, conducting thorough research to develop the most effective solutions. Plan and implement detailed steps by using experienced judgment and discretion.\n\nAssist in regularly conducting Front Office staff meetings for the purpose of keeping the staff informed, providing training and creating a positive work environment.\n\nRun necessary reports to monitor accuracy of data entry to avoid reservation duplications.\n\nAssist in the supervision of the Front office and Bell/Valet staff, to include scheduling, enforcing service standards and in the training and motivation of the staff.\n\nPrepare and complete the Front Desk Schedule for the following week every Tuesday for GM review.\n\nWhen necessary performs the duties of his/her subordinates.\n\nAll other duties as assigned by the General Manager.\n\nONGOING + EVERYDAY TASKS:\n\nPerform special projects and other responsibilities as assigned.\n\nParticipate in hotel committees, MOD program and task force assignments.\n\nAssist in all areas requested and act in the GM's place during his/her absence.\n\nDemonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.\n\nReport any unusual occurrences and/or request to the General Manager.\n\nRead and abide by all the regulations and rules of conduct stated in the associate handbook.\n\nTo fulfill this role successfully, you should demonstrate the following minimum qualifications:\n\nMinimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.\n\nMust be proficient in Windows, Company approved spreadsheets and word processing.\n\nMarriott experience preferred, but not required.\n\nKnowledgeable in LightSpeed, and GXP is a plus.\n\nUnion experience is a plus.\n\nWhat's it like working for us?\nAt Crescent Hotels & Resorts, your career journey has countless possibilities. Crescent Hotels & Resorts, offers exciting positions across the company, from corporate roles to associates to property level leadership positions and internships. We offer dynamic work environments that inspire growth and curiosity. We are known as the employer of choice, and we encourage you to find your passion.\n\nAt Crescent, our differences are what make us great. That's why we are dedicated to creating an environment that encourages open conversations about diversity, race, equity and inclusion. We stand out because we believe in our people. Through education, recruiting and promoting diverse talent, we can strengthen our culture and community.\n\nAbout the hotel\nThe Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel blends the neighborhood's ambassadorial heritage with stylish and comfortable amenities. The Ven, Danish word for friend, welcomes guests to the hotel as we would welcome a friend to our home. The hotel is Scandinavian inspired. Our restaurant \"Fred & Stilla\" celebrates diplomacy by combining the Scandinavian word for its desired outcomepeace, or Fred with a variation on the Scandinavian word for \"style\" Stil becomes Stilla. At Fred & Stilla, we invite guests and travelers to connect with the world through the power of food. Our fare, like our space, is simple and modernletting the natural beauty of globally inspired comfort foods shine throughbut plated to impress.\n\nLocation\nOur hotel is just steps from the Dupont Circle Metro stop and minutes from anywhere you want to be in DC, making our location the perfect home base for traveler's weekend expedition.\n\nHere are your perks if you work with us:\nWe are committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy, productive lives. You will be eligible to health insurance benefits on the first of the month on or after the date of hire. We also offer Health Savings Account (HSA), Flexible Spending Accounts, 401(k), Life and AD&D Insurance, Disability Insurance, Employee Assistance Program (EAP), Tuition Reimbursement, Travel Assistance Program, Hotel Discounts for Marriott Brand Hotels and/or any hotels under Crescent Hotels & Resorts Portfolio, Pet Insurance, Paid Holidays, Paid Sick Days, Paid Time Off.\n\nNOTE:\n\nThis description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.\n\nFurthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an \"at will\" associate.\n\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\n\n#J-18808-Ljbffr","datePosted":"2026-06-28T03:38:18.858Z","dateModified":"2026-06-28T03:38:18.858Z","hiringOrganization":{"@type":"Organization","name":"Crescent Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d64ec5ce1e2c3d166e647fe2"},"url":"https://jobsearcher.com/jobs/d64ec5ce1e2c3d166e647fe2"}}