{"schemaVersion":"jobsearcher.job.v1","id":"d64aa90b85c35f93369cbc2f","url":"https://jobsearcher.com/jobs/d64aa90b85c35f93369cbc2f","canonicalUrl":"https://jobsearcher.com/jobs/d64aa90b85c35f93369cbc2f","title":"Owner Experience Concierge","description":"Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Concierge. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.\nDUTIES & RESPONSIBILITIES\nProvide world-class service during every interaction with our clientele to develop and maintain long term relationships\nGreet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations\nCheck in and register clientele, determine their specific needs and ensure proper follow up\nCoordinate customer service order requests including catering, transportation, entertainment reservations, etc.\nWork closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate\nEnsure a pleasant and clean work environment and guest waiting areas\nPeriodically inspect and organize facilities and replenish amenities and beverages\nContribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries\nDispatch responsibilities – such as coordinating services between crew members and line service personnel\nTransport crews and passengers to local hotels and/or airport terminal as needed\nInitiating emergency response procedures when required\nOther duties as assigned\nEDUCATION & EXPERIENCE\nHigh school graduation\nPrevious experience in a customer service environment; high end customer service industry or hospitality experience preferred\nAbility to comprehend and perform basic math calculations with minimal errors\nProficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)\nKnowledge of use and operation of standard office equipment\nPrevious aviation experience desired\nREQUIRED SKILLS & QUALIFICATIONS\nStrong working knowledge of customer service principles and the Flexjet service philosophy\nExcellent interpersonal, verbal, and written skills are necessary to perform job at the expected level\nMust have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks\nSuccessful candidate must be able to respond calmly and handle many customer demands in a fast paced environment\nAbility to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly\nCandidate should work well in a fast-paced environment and be flexible to the changing needs of the business\nSCHEDULE\nAbility and willingness to work nights, weekends, holidays, and overtime as required\nThis position offers $25/hr\n#LI-MM1","company":"Flexjet","rawCompany":"flexjet","city":"Van Nuys","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-09T03:14:38.832Z","occupations":[{"code":"39-6012.00","title":"Concierges","slug":"concierges"},{"code":"43-4181.00","title":"Reservation and Transportation Ticket Agents and Travel Clerks","slug":"reservation-and-transportation-ticket-agents-and-travel-clerks"},{"code":"41-3041.00","title":"Travel Agents","slug":"travel-agents"}],"industries":[{"code":"481211","title":"Nonscheduled Chartered Passenger Air Transportation","slug":"nonscheduled-chartered-passenger-air-transportation"},{"code":"488190","title":"Other Support Activities for Air Transportation","slug":"other-support-activities-for-air-transportation"},{"code":"481219","title":"Other Nonscheduled Air Transportation","slug":"other-nonscheduled-air-transportation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Owner Experience Concierge","description":"Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Concierge. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.\nDUTIES & RESPONSIBILITIES\nProvide world-class service during every interaction with our clientele to develop and maintain long term relationships\nGreet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations\nCheck in and register clientele, determine their specific needs and ensure proper follow up\nCoordinate customer service order requests including catering, transportation, entertainment reservations, etc.\nWork closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate\nEnsure a pleasant and clean work environment and guest waiting areas\nPeriodically inspect and organize facilities and replenish amenities and beverages\nContribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries\nDispatch responsibilities – such as coordinating services between crew members and line service personnel\nTransport crews and passengers to local hotels and/or airport terminal as needed\nInitiating emergency response procedures when required\nOther duties as assigned\nEDUCATION & EXPERIENCE\nHigh school graduation\nPrevious experience in a customer service environment; high end customer service industry or hospitality experience preferred\nAbility to comprehend and perform basic math calculations with minimal errors\nProficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)\nKnowledge of use and operation of standard office equipment\nPrevious aviation experience desired\nREQUIRED SKILLS & QUALIFICATIONS\nStrong working knowledge of customer service principles and the Flexjet service philosophy\nExcellent interpersonal, verbal, and written skills are necessary to perform job at the expected level\nMust have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks\nSuccessful candidate must be able to respond calmly and handle many customer demands in a fast paced environment\nAbility to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly\nCandidate should work well in a fast-paced environment and be flexible to the changing needs of the business\nSCHEDULE\nAbility and willingness to work nights, weekends, holidays, and overtime as required\nThis position offers $25/hr\n#LI-MM1","datePosted":"2026-08-09T03:14:38.832Z","dateModified":"2026-08-09T03:14:38.832Z","hiringOrganization":{"@type":"Organization","name":"Flexjet","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Van Nuys","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d64aa90b85c35f93369cbc2f"},"url":"https://jobsearcher.com/jobs/d64aa90b85c35f93369cbc2f"}}