{"schemaVersion":"jobsearcher.job.v1","id":"d6349f2ecfabf7c0ffddf1d9","url":"https://jobsearcher.com/jobs/d6349f2ecfabf7c0ffddf1d9","canonicalUrl":"https://jobsearcher.com/jobs/d6349f2ecfabf7c0ffddf1d9","title":"Sr. Customer Support Program Analyst","description":"We are looking for an energetic collaborator to drive change and excellence of our customer support programs. This person will have a strong background in customer support, process management, and technical writing. This role will be responsible for designing, documenting, and improving end-to-end customer support workflows and bring a strong focus on improved customer outcomes through better processes informed by operation and customer insights.\nHow You’ll Make an Impact:\nDevelop and maintain customer support workflows for Tinder and other Match Group brands ensuring agent teams have clear and structured information to provide customer support.\nLead process optimization efforts based on hands-on knowledge of day-to-day operations and using customer and agent feedback to ensure solutions are practical and deliver customer value.\nIdentify bottlenecks, inefficiencies, outdated content, and areas for improvement through feedback loops with relevant teams.\nUse both behavioral and operational data to acquire comprehensive insights into customer needs and preferences.\nCollaborate with operations, training, quality, and knowledge teams to implement new and updated workflows ensuring agent understanding and adoption.\nIdeate on opportunities to enhance the customer support experience with new technologies, tools, or operational workflows.\nWe Could Be a Match if You Have:\n3-5 years of experience in customer service, process improvement, or technical writing.\nProven ability to understand complex processes and translate them into practical workflows that can be completed at scale.\nStrong writing skills with a focus on clarity, usability, and consistency.\nUnderstanding the voice of the customer dynamics and ability to take qualitative and quantitative insights and turn into meaningful process improvements.\nCollaborative with experience engaging with different types of roles and levels, including operations, quality, training, legal, and product.\nSolid organizational skills, with ability to manage multiple projects and competing priorities.\nThe salary range for this position is $100,000 - $110,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Los Angeles, CA. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.\nWhy Match Group?\n\nOur mission is simple – to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer:\n\nMind & Body – Medical, mental health, and wellness benefits to support your overall health and well-being\nFinancial Wellness – Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security\nUnplug – Generous PTO and 14 paid holidays so you can unplug\nCareer – Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work\nFamily – Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts\nCompany Gatherings – We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging!\n\nWe are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period.\n\nIf you require a reasonable accommodation to participate in the hiring process — such as during pre-employment testing or interviews — please indicate this by selecting “Yes” in the accommodation request field. We’ll reach out to discuss your needs if you're selected for the interview stage.\n\n#Match","company":"Match Group","rawCompany":"match group","city":"Los Angeles","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:06:30.328Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"19-4061.00","title":"Social Science Research Assistants","slug":"social-science-research-assistants"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Customer Support Program Analyst","description":"We are looking for an energetic collaborator to drive change and excellence of our customer support programs. This person will have a strong background in customer support, process management, and technical writing. This role will be responsible for designing, documenting, and improving end-to-end customer support workflows and bring a strong focus on improved customer outcomes through better processes informed by operation and customer insights.\nHow You’ll Make an Impact:\nDevelop and maintain customer support workflows for Tinder and other Match Group brands ensuring agent teams have clear and structured information to provide customer support.\nLead process optimization efforts based on hands-on knowledge of day-to-day operations and using customer and agent feedback to ensure solutions are practical and deliver customer value.\nIdentify bottlenecks, inefficiencies, outdated content, and areas for improvement through feedback loops with relevant teams.\nUse both behavioral and operational data to acquire comprehensive insights into customer needs and preferences.\nCollaborate with operations, training, quality, and knowledge teams to implement new and updated workflows ensuring agent understanding and adoption.\nIdeate on opportunities to enhance the customer support experience with new technologies, tools, or operational workflows.\nWe Could Be a Match if You Have:\n3-5 years of experience in customer service, process improvement, or technical writing.\nProven ability to understand complex processes and translate them into practical workflows that can be completed at scale.\nStrong writing skills with a focus on clarity, usability, and consistency.\nUnderstanding the voice of the customer dynamics and ability to take qualitative and quantitative insights and turn into meaningful process improvements.\nCollaborative with experience engaging with different types of roles and levels, including operations, quality, training, legal, and product.\nSolid organizational skills, with ability to manage multiple projects and competing priorities.\nThe salary range for this position is $100,000 - $110,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Los Angeles, CA. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.\nWhy Match Group?\n\nOur mission is simple – to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer:\n\nMind & Body – Medical, mental health, and wellness benefits to support your overall health and well-being\nFinancial Wellness – Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security\nUnplug – Generous PTO and 14 paid holidays so you can unplug\nCareer – Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work\nFamily – Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts\nCompany Gatherings – We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging!\n\nWe are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period.\n\nIf you require a reasonable accommodation to participate in the hiring process — such as during pre-employment testing or interviews — please indicate this by selecting “Yes” in the accommodation request field. We’ll reach out to discuss your needs if you're selected for the interview stage.\n\n#Match","datePosted":"2026-04-14T11:06:30.328Z","dateModified":"2026-04-14T11:06:30.328Z","hiringOrganization":{"@type":"Organization","name":"Match Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d6349f2ecfabf7c0ffddf1d9"},"url":"https://jobsearcher.com/jobs/d6349f2ecfabf7c0ffddf1d9"}}