{"schemaVersion":"jobsearcher.job.v1","id":"d62118825ff2d068eee61df6","url":"https://jobsearcher.com/jobs/d62118825ff2d068eee61df6","canonicalUrl":"https://jobsearcher.com/jobs/d62118825ff2d068eee61df6","title":"Client Services Specialist","description":"The client services specialist fulfills essential tasks related to delivering service to a client.\r\nClient Services specialists act as first-line representatives and subject matter experts responsible for handling client inquiries to ensure satisfactory resolution to issues that may arise. He/she will handle escalated calls, process extraordinary transactions, as well as develop and lead staff training on client specific requirements, etc.\r\nSpecialists are responsible for order processing, order auditing, and communication and resolution of issues that may prevent orders from shipping. Under general supervision, processes customer requests related to orders in a timely, accurate and professional manner. Fosters the growth of a stron g client base through creating positive interactions and building strong relationships.\r\nEssential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\r\nMaintains confidential information including, but not limited to, proprietary corporate information, specifications of products, product information, and customer information.\r\nReceives and answers customer inquiries, including but not limited to: product orders, order status, lot/batch number research, product returns, product search, pricing and services offered.\r\nPartner with Client Services Account Managers and our clients to provide service in accordance with client service levels to complete order transactions, informational call follow up, and provision of services in accordance with the client SOW.\r\nReads, analyzes, and interprets team and individual metrics to assist in the day-to-day operations.\r\nWorks with Finance to provide transactional information for monthly client billing\r\nActs as point of contact for the team when Client Services Account Manager or Implementation Specialist is not available\r\nMonitor new/updated processes for the team and collaborate with Implementation Specialist, and operations and QA , or other departments on timely problem and issue escalation when possible/appropriate .\r\nResearch inquiries in a professional and courteous manner and work with team members, to identify and resolve escalated customer concerns in a timely manner, potentially without direct Supervisor oversight. Partner with Client Services Account Manager and Implementation Specialist to develop solutions to repeat customer concerns.\r\nEffectively uses approved \"talking points\" when communicating corporate policy.\r\nAdvises callers for level 1 support for escalated calls to internal/external customers avoiding litigious or compromising issues, providing information, education, and assurance to customers regarding products or services.\r\nResolves issues and answers questions with highest degree of quality and accuracy in accordance with company vision & values and all applicable laws.\r\nTeamwork\r\nBusiness Acumen.\r\nCustomer/Client Focus.\r\nPresentation Skills.\r\nProblem Solving/Analysis.\r\nResults Driven.\r\nStrategic Thinking.\r\nTechnical Capacity.\r\nSupervisory Responsibility This position has no direct reports\r\nWork Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to sit, stand , walk for 8 hours per day. Must be able to lift repetitively lift up to 50 lbs.\r\nPhysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\r\nWhile performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.\r\nPosition Type and Expected Hours of Work This is a full-time position, and hours of work and days are generally Monday through Friday, during day shift hours. Business meetings and customer activities may occasionally require work be conducted after hours or on weekends.\r\nTravel Travel for this position and will consist of local travel during the business day in addition to out-of-the-area and overnight travel. Travel up to 30 % should be expected .\r\nRequired Education and Experience\r\nHigh school diploma or equivalent; Bachelors degree strongly preferred\r\nSpecialists conduct their work activities in compliance with all Direct Customer Solutions internal requirements and with applicable regulatory requirements including compliance with ethics, environmental health and safety, financial, human resources and general business policies. All calls may be subject to monitoring, recording for quality assurance, coaching, training and development purposes.\r\n3-5 years of Client Service Related Experience Required.\r\nExperience working with Microsoft Office Suite.\r\nExperience working with ERP or WMS Systems.\r\nExcellent customer service skills while acting in a professional and courteous manner at all times.\r\nPharmaceutical experience preferred\r\nStrong work ethic\r\nAdditional Eligibility Qualifications\r\nNone for this position.\r\nWork Authorization\r\nMust be able to work in the United States without sponsorship\r\nOther Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\r\nJ-18808-Ljbffr","company":"Evolving Solution Services","rawCompany":"evolving solution services","city":"Bells","state":"TN","isRemote":false,"isActive":true,"createdAt":"2026-08-08T01:38:15.316Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Specialist","description":"The client services specialist fulfills essential tasks related to delivering service to a client.\r\nClient Services specialists act as first-line representatives and subject matter experts responsible for handling client inquiries to ensure satisfactory resolution to issues that may arise. He/she will handle escalated calls, process extraordinary transactions, as well as develop and lead staff training on client specific requirements, etc.\r\nSpecialists are responsible for order processing, order auditing, and communication and resolution of issues that may prevent orders from shipping. Under general supervision, processes customer requests related to orders in a timely, accurate and professional manner. Fosters the growth of a stron g client base through creating positive interactions and building strong relationships.\r\nEssential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\r\nMaintains confidential information including, but not limited to, proprietary corporate information, specifications of products, product information, and customer information.\r\nReceives and answers customer inquiries, including but not limited to: product orders, order status, lot/batch number research, product returns, product search, pricing and services offered.\r\nPartner with Client Services Account Managers and our clients to provide service in accordance with client service levels to complete order transactions, informational call follow up, and provision of services in accordance with the client SOW.\r\nReads, analyzes, and interprets team and individual metrics to assist in the day-to-day operations.\r\nWorks with Finance to provide transactional information for monthly client billing\r\nActs as point of contact for the team when Client Services Account Manager or Implementation Specialist is not available\r\nMonitor new/updated processes for the team and collaborate with Implementation Specialist, and operations and QA , or other departments on timely problem and issue escalation when possible/appropriate .\r\nResearch inquiries in a professional and courteous manner and work with team members, to identify and resolve escalated customer concerns in a timely manner, potentially without direct Supervisor oversight. Partner with Client Services Account Manager and Implementation Specialist to develop solutions to repeat customer concerns.\r\nEffectively uses approved \"talking points\" when communicating corporate policy.\r\nAdvises callers for level 1 support for escalated calls to internal/external customers avoiding litigious or compromising issues, providing information, education, and assurance to customers regarding products or services.\r\nResolves issues and answers questions with highest degree of quality and accuracy in accordance with company vision & values and all applicable laws.\r\nTeamwork\r\nBusiness Acumen.\r\nCustomer/Client Focus.\r\nPresentation Skills.\r\nProblem Solving/Analysis.\r\nResults Driven.\r\nStrategic Thinking.\r\nTechnical Capacity.\r\nSupervisory Responsibility This position has no direct reports\r\nWork Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to sit, stand , walk for 8 hours per day. Must be able to lift repetitively lift up to 50 lbs.\r\nPhysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\r\nWhile performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.\r\nPosition Type and Expected Hours of Work This is a full-time position, and hours of work and days are generally Monday through Friday, during day shift hours. Business meetings and customer activities may occasionally require work be conducted after hours or on weekends.\r\nTravel Travel for this position and will consist of local travel during the business day in addition to out-of-the-area and overnight travel. Travel up to 30 % should be expected .\r\nRequired Education and Experience\r\nHigh school diploma or equivalent; Bachelors degree strongly preferred\r\nSpecialists conduct their work activities in compliance with all Direct Customer Solutions internal requirements and with applicable regulatory requirements including compliance with ethics, environmental health and safety, financial, human resources and general business policies. All calls may be subject to monitoring, recording for quality assurance, coaching, training and development purposes.\r\n3-5 years of Client Service Related Experience Required.\r\nExperience working with Microsoft Office Suite.\r\nExperience working with ERP or WMS Systems.\r\nExcellent customer service skills while acting in a professional and courteous manner at all times.\r\nPharmaceutical experience preferred\r\nStrong work ethic\r\nAdditional Eligibility Qualifications\r\nNone for this position.\r\nWork Authorization\r\nMust be able to work in the United States without sponsorship\r\nOther Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:38:15.316Z","dateModified":"2026-08-08T01:38:15.316Z","hiringOrganization":{"@type":"Organization","name":"Evolving Solution Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bells","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d62118825ff2d068eee61df6"},"url":"https://jobsearcher.com/jobs/d62118825ff2d068eee61df6"}}