Maintenance Analyst

Company OverviewRobot.com (formerly Kiwibot) is redefining real-world automation -- no sci-fi, just robots with jobs. Founded in 2017 and rooted in Colombia's culture of innovation, the company has grown from campus pilots to one of the most active robot fleets on Earth, now operating across more than 30 campuses and cities worldwide. With headquarters in San Francisco and teams in Colombia and Taiwan, Robot.com builds purpose-driven robots designed for the present: wheeled, reliable, and delightfully functional. Our technology powers last-mile delivery, mobile advertising, warehouse logistics, and food service operations -- all aimed at making everyday systems smarter, faster, and more sustainable.We recently acquired the Robot.com domain -- not for the name, but for the moment. After completing over one million robotic tasks in under a year, we're scaling a movement that brings robotics out of the lab and into daily life. Our philosophy is simple: robots shouldn't be overdesigned for imaginary futures -- they should be built for real-world work, now. At Robot.com, you'll be part of a global team turning that vision into action.About The RoleThe Maintenance Analyst is a full-time, on-site role embedded directly in our warehouse robotics operations. This is a hands-on position for engineers and technical professionals who want to work with real autonomous systems in production environments -- not in a lab.You will be responsible for the day-to-day technical health of our robot fleet, supporting both field operations and logistics at your assigned warehouse facility. New hires receive structured onboarding and field training, giving you a strong operational foundation before you own your site independently. For candidates early in their engineering careers, this role offers rare, direct exposure to deployed robotics at scale with clear paths into operations leadership, systems engineering, and beyond.What You'll DoFleet MaintenanceMaintain the robot fleet in optimal mechanical, electrical, and software condition at all timesPerform hardware diagnostics, repairs, and component replacements as neededExecute and document all robot interventions, including remote and on-site troubleshootingSupport and implement software updates across the fleetEnsure each robot has required SIM card and data connectivity; maintain SIM-to-robot tracking logManage tools, spare parts, and asset inventory -- keep records current and follow procurement protocolsSupport hardware and software field testing as directedPrepare maintenance reports on fleet health, incidents, and interventionsField OperationsServe as the primary on-site point of contact for operations stakeholders at your assigned facilityOversee daily fleet deployment and recoveryMonitor fleet aesthetics and functional readiness; address issues proactivelyEnsure warehouse partners and operational endpoints have all systems in place to operate with the robot fleetMeet operational shift requirements and KPIs, including manual robot loading and direct operational support when requiredEnsure facilities, vehicles, and other company assets are properly managed and compliant with applicable state and local requirementsLogistics & AdministrationConduct inventory cycle counts within the warehouseCoordinate shipping of spare parts, robots, marketing materials, and other company assetsMaintain accurate operational and performance reports as requiredOccasionally support facility engagement, marketing, and growth activitiesWhat Success Looks Like (12-18 Months)Your fleet runs at or above uptime targets with minimal unplanned downtimeYou own your site operations independently -- you know your fleet, your facility, and your stakeholdersMaintenance records, inventory logs, and operational reports are consistently accurate and currentYou have deepened your technical knowledge of autonomous systems and can train or mentor incoming team membersYou are a trusted on-site partner to facility stakeholders and the broader operations teamWho You AreYou are energized by hands-on technical work and take pride in keeping complex systems runningYou are a self-starter who can troubleshoot independently and escalate intelligentlyYou communicate clearly and proactively -- your supervisors and teammates are never in the darkYou adapt quickly in dynamic environments and don't wait for perfect conditions to get things doneYou are organized and detail-oriented; you maintain records the way you maintain hardware -- with careYou're curious about robotics and emerging technology and motivated to grow within the fieldQualificationsRequiredBachelor's degree (or in final year of completion) in Electrical, Electronics, Mechatronics, Electromechanical, or Mechanical Engineering -- or equivalent technical disciplineDemonstrated hands-on aptitude with hardware, electronics, or mechanical systems (coursework, projects, internships, or personal builds all count)Strong analytical and problem-solving skillsEffective written and verbal communication in EnglishAbility to work on-site full-time at the assigned campus locationAbility to lift and handle equipment as part of normal operationsPreferredExperience with robotics, autonomous systems, IoT, or embedded devicesFamiliarity with Linux, networking, or mobile connectivity troubleshootingPrior field technician, lab assistant, or operations support experienceExperience with inventory or asset management systemsBenefits & PerksMedical, Dental, and Vision InsurancePaid Time Off (PTO)Equity participation, subject to plan terms and approvalAccess to professional learning and development resourcesDirect, hands-on experience with deployed autonomous robotics systemsOther RequirementsThis is a full-time, on-site role -- remote work is not availableEligibility to work in the United States without sponsorshipAbility to travel occasionally as needed based on operational needsAbility to work across time zones and collaborate with distributed teamsThis role requires the ability to perform the following on a regular basis: standing, walking, and moving across campus and outdoor environments for extended periods; lifting, carrying, and maneuvering equipment and robot hardware up to 50 lbs; bending, kneeling, crouching, and reaching to inspect, repair, or deploy equipment; working in varying weather conditions and outdoor settings; operating vehicles or personal transportation between operational sites as needed.Robot.com is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law. If you require an accommodation to perform the essential functions of this role, please contact acochran@robot.com during the application process or upon hire.Robot.com is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.Employment with Robot.com is at-will, meaning either party may terminate the employment relationship at any time, with or without cause or notice, unless otherwise required by applicable law.Interview Process and TimelineWe move quickly and are committed to a respectful, transparent candidate experience. Our target hire date is July 1st, 2026. Our target start date is July 20, 2026. The full process typically takes two to four weeks from initial contact to offer. Candidates who are selected early may have the opportunity to begin in a part-time capacity prior to their full-time start date, subject to scheduling and operational alignment.Async Video Screen (20--30 minutes)Complete a brief video screening at your convenience. You'll share your background, your interest in the role, and any initial questions you have for our team.HR Interview (Google Meet, 30-45 minutes)A structured interview with HR covering your experience, competencies, and fit with Robot.com’s culture and values.Hiring Manager Interview (Google Meet, 30-45 minutes)A structured interview with HR covering your experience, competencies, and fit with Robot.com’s culture and values.Technical AssessmentAn async technical exercise designed to assess practical engineering and troubleshooting skills relevant to the role. Instructions and time expectations will be provided in advance.OfferQualified candidates will receive a written offer of employment. Our team is available to answer any questions before you decide.