{"schemaVersion":"jobsearcher.job.v1","id":"d5e3bb1d2f2ec862bb2fe1ab","url":"https://jobsearcher.com/jobs/d5e3bb1d2f2ec862bb2fe1ab","canonicalUrl":"https://jobsearcher.com/jobs/d5e3bb1d2f2ec862bb2fe1ab","title":"Technical Support Engineer","description":"At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\n\nSo, what’s the role all about?\n\nPrimary focus is deploying, maintaining and supporting NYC NexGen 911 Logging and Recording Solution for the 911 system.\nAssisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of the customer.\n\nHow will you make an impact?\nProvide 1st/2nd/3rd line engineering support to the product\nProvisioning, deploying, patching and upgrading NRX/NIR Logging and Recording Solution including Inform, Screen Capture, TT911, Real Time Text (RTT), i3 Log Events and SIP Recording. Working closely with the deployment team to ensure successful deployment of software packages.\nParticipate in multi-vendor digital forensic analysis in the event of a 911 call failure.\nDefining and implementing regular maintenance and health monitoring procedures.\nWork effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service providers.\nDeploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations.\nParticipate in a 24-7 Out of Hours call out rotation\n\nHave you got what it takes?\nWorking knowledge of Windows server and client technology, ideally supporting web applications and services\nExperience in creating, modifying and running databases queries (MS SQL and Oracle MySQL).\nNetwork operations experience (firewalls, network security groups etc)\nExperience with SIPREC and VoIP Recording\nExperience running scripts from PowerShell or similar\nExperience with web application and services configuration management\nEfficient, effective and respectful communication skills both with customers and within internal departments. Including;\nExcellent written and spoken English\nGood listener, able to identify and validate assumptions\nAble to use effective questioning to confirm understanding of a customer problem and then provide help to solve it\nMethodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment\nMulti-tasking and time-management to prioritize and switch between varied tasks\nFocused and calm under pressure\nCareful record keeping\nAble to use initiative and to work effectively both independently and as part of a team\nExperience with Logging and Recording Solutions\n(Optional) Experience to Azure Portal and familiarity with Azure services\nTechnical writing skills\nExperience querying Web API’s\nExperience of configuring Application Monitoring and Dashboards\n\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\n\nRequisition ID: 3995\nReporting into: Manager, Service and Support\nRole Type: Individual Contributor\n\nAbout NICE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.\nKnown as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.\nNICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.","company":"Nice Actimize","rawCompany":"nice actimize","city":"Oak Ridge","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:27:07.453Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\n\nSo, what’s the role all about?\n\nPrimary focus is deploying, maintaining and supporting NYC NexGen 911 Logging and Recording Solution for the 911 system.\nAssisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of the customer.\n\nHow will you make an impact?\nProvide 1st/2nd/3rd line engineering support to the product\nProvisioning, deploying, patching and upgrading NRX/NIR Logging and Recording Solution including Inform, Screen Capture, TT911, Real Time Text (RTT), i3 Log Events and SIP Recording. Working closely with the deployment team to ensure successful deployment of software packages.\nParticipate in multi-vendor digital forensic analysis in the event of a 911 call failure.\nDefining and implementing regular maintenance and health monitoring procedures.\nWork effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service providers.\nDeploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations.\nParticipate in a 24-7 Out of Hours call out rotation\n\nHave you got what it takes?\nWorking knowledge of Windows server and client technology, ideally supporting web applications and services\nExperience in creating, modifying and running databases queries (MS SQL and Oracle MySQL).\nNetwork operations experience (firewalls, network security groups etc)\nExperience with SIPREC and VoIP Recording\nExperience running scripts from PowerShell or similar\nExperience with web application and services configuration management\nEfficient, effective and respectful communication skills both with customers and within internal departments. Including;\nExcellent written and spoken English\nGood listener, able to identify and validate assumptions\nAble to use effective questioning to confirm understanding of a customer problem and then provide help to solve it\nMethodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment\nMulti-tasking and time-management to prioritize and switch between varied tasks\nFocused and calm under pressure\nCareful record keeping\nAble to use initiative and to work effectively both independently and as part of a team\nExperience with Logging and Recording Solutions\n(Optional) Experience to Azure Portal and familiarity with Azure services\nTechnical writing skills\nExperience querying Web API’s\nExperience of configuring Application Monitoring and Dashboards\n\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\n\nRequisition ID: 3995\nReporting into: Manager, Service and Support\nRole Type: Individual Contributor\n\nAbout NICE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.\nKnown as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.\nNICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.","datePosted":"2026-04-12T20:27:07.453Z","dateModified":"2026-04-12T20:27:07.453Z","hiringOrganization":{"@type":"Organization","name":"Nice Actimize","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Oak Ridge","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d5e3bb1d2f2ec862bb2fe1ab"},"url":"https://jobsearcher.com/jobs/d5e3bb1d2f2ec862bb2fe1ab"}}